If the coffee capsule is damaged (before or after extraction), it may result in coffee grounds in the cup. Please check the capsule for any damage when inserting or removing it. If there is damage, clean the coffee machine system and identify any issues such as:
• Whether the used capsule container is full
• Whether there is a capsule blocking the capsule cage
• Whether there is a capsule blocking the extraction chamber
• The coffee extraction system may have been opened too early (during extraction or immediately after completion). Please wait for the brewing process to complete and for the coffee button light to remain on before opening the system.
If you need further assistance regarding your coffee machine, please contact our service hotline at 8101 1007 (Hong Kong) / 0800 846 (Macau) (available from 8 am to 10 pm), or reach out to us through the live chat or email (club.hongkong@nespresso.com).
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