The burn marks you are experiencing are a build-up of milk proteins over the heating element. These will need to be removed in order to avoid further complications with your Aeroccino. Avoid pouring syrups, sugar, cocoa powder, or any additives directly into the Aeroccino milk frother, as this may damage the protective coating inside the cup. The following steps are recommended:
- Use a Teflon-safe (or non-stick) scourer on the inside surface of your Aeroccino to remove the burnt patches of milk.
- Clean the inside of your Aeroccino, as above, after every use.
- Ensure that the inside of your Aeroccino remains free from any scratches or permanent marks.
If you require further support for your Aeroccino, or any other machine-related matters (including warranty claims), please contact Nespresso directly via our service hotline 8101 1007 from 08:00am to 10:00pm or email from our website. Our Coffee Specialist will be happy to assist you.
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