Please download the SFHK APP (SF-EXPRESS APP) and enter the registered phone number at the Order Check-out page. By then, you would receive the real-time push notification from S.F. Express via SFHK APP in which contain a pickup code essential for collecting your parcel. Please collect your parcel at the designation location within 24 hours using the code, otherwise SF EXPRESS will charge a retention fee on daily basis.
Click yes to return to the FAQ, click no to ask your question.