How to prevent your package from being delivered to someone else or another address?

In order to guarantee that we will deliver your order in the promised time, we ask you to take into account the following points.

•Enter the full delivery address, with all the details (floor, door, staircase, street, etc.) and the full name of the recipient.

•Please make sure the postal code matches the colony at the delivery address.

•Make sure someone is present at the delivery address to receive the package.

•Please contact us if you see that the delivery status of the package has not been updated after 24 hours.

Did this answer your question?

Click yes to return to the FAQ, click no to ask your question.