If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup. Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:
- full capsule container
- capsule stuck in the capsule cage
- capsule stuck in the extraction chamber
Extraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.
If you need further assistance, please contact the Nespresso Club at 1800 80 7001 (8:00 - 22:00 Monday - Sunday).
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