Check that your payment information is still correct. Your credit card may have expired or something in your payment information may have changed. Within 1 month, Nespresso will try to charge the outstanding amounts again on the same payment date as your coffee subscription is charged each month.
Make sure you have enough balance in your account on the day of the charge.
Did the direct debit fail again? Then we will try again the following month. After the 3rd failed debit, your coffee subscription will be automatically stopped.
In case your coffee subscription ends before the end of the term, Nespresso will charge a penalty fee on the outstanding payments within your contract. The amount of the fee is 50% of the monthly owed amounts. For a coffee subscription with a term of 24 months, we charge the lump sum up to and including the 12th payment. The fee is not credited to your account.
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