The new paper-based home compostable capsules are not working properly in my machine*. Why is that?

The paper-based capsule is specially designed for our Nespresso Original machines currently offered on the market. On our machines, especially those that are older than 10 years or have an automatic brewing unit, the paper-based capsule may not perform optimally. In such cases, we recommend using our aluminum capsules for an optimal experience.

*Automated machines such as the U, Expert, Expert & Milk, Prodigio, Prodigio & Milk, KitchenAid and machines older than 10 years)

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