How do I return products?

You can revoke the agreement within 14 days of receipt. If you bought your machine from one of our partners (such as Bol.com, Mediamarkt, Expert, etc.), it must be returned to the partner where you bought your machine.

If you are returning a machine to us that you purchased from one of our partners, we will send your machine to Wecycle for recycling upon arrival at our Warehouse. In that case we cannot offer you a refund for the purchase price of the machine.

Please return it in unused, good condition and, if reasonably possible, in its original packaging. Please include your proof of purchase and return form with the return shipment.

If you are unable to print out the return form, please write the following information clearly on paper and place it on top of the products in the return shipment.

- Customer number
- Order number
- Name
- Address
- Reason for return

You can drop off your return at the nearest pickup point; you can find the pickup points via this link. Please make sure you keep the proof of return and the Track and Trace.

Once the package reaches us or when you have notified us of the dissolution, the amount due will be transferred to you as soon as possible but at the latest within 14 days. If you still have an outstanding invoice with us, we will automatically offset the credited amount against your outstanding invoice.

Please note: always contact us first when:

- There is a quality problem with one of our products.
- You want an exchange.
- You live in the Netherlands Antilles.
- You want to return a machine for recycling upon delivery of a new machine.

Did you return your items and did you choose as payment method 'Klarna'? Do not forget to set your items to 'return' within the Klarna environment. Your invoice will then be paused. This allows time for the store to register your return and update your invoice accordingly. How to do this can be found here.