What should I do if I have received a damaged or wrong product/package?

It is not common nor the intention that you have received a wrong or damaged order. We want to solve this for you as quickly as possible. In this case, please contact one of our Coffee Specialists via Live Chat or the free telephone number 0800 022 23 20. Keep the product / package packaging handy. This contains production codes with which we can find out the problem as quickly as possible.

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