My package still hasn’t arrived? What should I do?

To make sure you are fully informed, you will receive an e-mail from us as soon as we have shipped your order. In this e-mail you will find the Track&Trace of your package.

You can then download the delivery service app. Here you will find the most up-to-date information about the status of your order.

If the processing of your order takes more time for us, we will also inform you about this via email.

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