We are sorry that you are not satisfied with an experience with Nespresso or a Nespresso product.
We would like to get in touch with you to find a solution together.Please fill in the contact form and include the reference “complaint” as the subject. With this reference, your complaint will be immediately forwarded to our specialized customer service team. This team will deal with your complaint no later than the next working day and will contact you.Should you have had previous contact with our customer service regarding the subject of your complaint, the specialized team will first carefully review the contact history. The contact form allows them to gather this information and formulate a solution before contacting you.
Do you only want to make a report? Please mention this in the complaint form. We appreciate your feedback, because by reporting your complaint you enable us to improve our products and services.
If you do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the Dispute Commission via the European ODR Platform or to the Dispute Commission.
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