We recommend that you first try some concrete solutions. Many issues can often be resolved by performing a factory reset, following a cleaning program, or conducting descaling.
We direct you to our Machine Assistance Page, where you can find instructional videos and FAQs specific to your problem. You can easily access these resources by clicking here.
If you cannot find a solution or need assistance ordering spare parts, please contact our support team at 21 89 76 00, available on weekdays from 08:00 to 18:00 and on Saturdays from 09:00 to 18:00; we are closed on Sundays and bank holidays.
Thank you for considering troubleshooting first; it can significantly help in resolving issues efficiently!
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