If the capsule does not get perforated, there is a couple of things you can test on your machine. The capsules are mainly perforated by means of the water pressure in the machine. If there is some air bubbles left in the tubes of the machine, this will affect the water pressure and the perforation of the capsules. To purge the machine in order to get the air out of it, we ask you to do the following:
You should also from time to time descale your machine.
If you need further assistance, please contact our support on number 21 89 76 00, open weekdays 08:00-20:00 and weekends 09:00-18:00.
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