The capsules is not being perforated

If the capsule does not get perforated, there is a couple of things you can test on your machine. The capsules are mainly perforated by means of the water pressure in the machine. If there is some air bubbles left in the tubes of the machine, this will affect the water pressure and the perforation of the capsules. To purge the machine in order to get the air out of it, we ask you to do the following:

• Turn machine on and make sure watertank is full. 
• Wait until machine has warmed up and lights are stable.
• Open up the handle on top of machine 
• Press the lungo button.
• Push the handle back and forth (if possible on your machine)a couple of times and make sure you pull it all the way back.
• Press the lungo button again to stop machine.
• Water will flow into the capsule cage and not through the brewing unit, but this you can easily see by looking where you put your capsule.
• Close the handle and press one of the cup buttons to see that water now flow through the brewing unit.

You should also from time to time descale your machine.

If you need further assistance, please contact our support on number 21 89 76 00, open weekdays 08:00-20:00 and weekends 09:00-18:00.