Capsules themselves may sometimes be dented even though the package, which contains the capsules, has no damages. Those dents are caused by impact shock during shipping.
The dents may be produced when the capsules are pushed with fingers to open the package. If the side of capsules are slightly dented there is no problem to use them.
However, in the case where capsules are badly dented, please refrain from using them. They may not fit in a coffee machine or they could damage the coffee machine. You can contact us via Live Chat or on 0800 234 579 for the next steps.
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