If your coffee machine is not working properly, check the most common issues that you can resolve yourself in just a few minutes.
Most common problems:
The machine does not turn on
Make sure the machine is properly plugged into the power outlet.
Try plugging it into a different outlet.
Check that all components are correctly installed (e.g. the water tank).
The machine is not drawing water
If the machine is airlocked, fill the water tank completely and run a rinse cycle (dispense one cup of water without inserting a capsule).
If there is limescale buildup inside the machine, perform descaling according to the instructions.
The coffee is cold
Perform descaling – there is likely limescale buildup inside the machine.
After turning the machine on, wait until it has fully heated up before starting the brewing process.
If your machine still does not work properly
Go to the Machine Assistance — Machine Assistance | Nespresso and check our support page at Nespresso:
1. Select your machine model
2. Review the most common problems and tailored solutions
Need support?
If the available instructions did not help, contact our customer service hotline: 800 515 253
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