How do I return an unwanted item or order?

Consumers (as defined in article 3, e) of Decree-Law 24/2014, of February 14) who have purchased a machine or accessory from www.nespresso.com/pt/en have 14 days to return it, from receipt of the order, under the terms of the right of withdrawal provided for in the aforementioned Decree-Law. You may do so provided the following conditions are met:

• Presentation of the product purchase invoice.
• The product must be delivered in the same condition as it was sold - without scratches, external damage or signs of use and in perfect working order, packed in its original packaging and accompanied by the user manual and all its accessories.

You can consult our Returns/Exchanges policy at www.nespresso.com/pt/en/legal or on the back of your invoice.