I have received damaged or incorrect products. What should I do?

If you are not satisfied with the quality of the products you have received, please contact the Nespresso Club using our free phone number 800 260 260  or our online contact form on https://www.nespresso.com/pt/en/contact-us.

So that we can take the necessary steps as soon as possible, please keep the bill and the packaging as the production code printed on the box helps us find the product's batch. Please also provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.

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