Please note that we receive your payment only after 3 to 5 working days. It is, therefore, possible that your payment and our reminder have overlapped.
If you paid your bill more than a week ago, please contact your bank in the first instance to check whether the payment has been returned to you.
If this is not the case, please call us to our toll free number, or fax us on 800 206 219, the official proof of your payment/ postal payment slip (Internet transfer notice is not valid) showing:
- the sum paid
- the value date
- the reference number entered
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