The Machine Plan has a mandatory loyalty period of 12 or 18 months, being automatically concluded after the last monthly fee has been charged.
If you wish to cancel before the first 12 months, you can do so by means of a clear written statement, via Chat or the “Contact Us” option on the website or by letter to Nespresso Customer Service, Rua Alexandre Herculano, 8, 2799-554 Linda-a-Velha, and a cancellation fee will be issued, deducting any possible credits in your account.
The Coffee Plan does not have any mandatory period of loyalty.
You can cancel at any time, through our website, if there is no monthly payment in arrears. We remind you that as of 14 November 2021 the Coffee Plan is no longer available for new subscriptions.
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