What tests can I perform to regain access to my online account?

  1. Go to computer - Open browser you usually use (preferably Google Chrome) - Delete cookies and history;
  2. Access the link: www.nespresso.com/pt/en/forgot-password - Enter email address - Select "I'm not a robot" - Continue;
  3. Open an anonymous browser - Access the e-mail sent to your address, to register a new password;
  4. Close the browser where you placed the new password - Open a new browser (in an anonymous browser) - Place link www.nespresso.com/pt/en - Log in with e-mail and new password - Confirm access successfully.
  5. Log in with e-mail and new password in a common browser and confirm access to your account successfully.

If this constraint also occurs in the Application, you should perform the following steps:

  1. Delete APP and install again;
  2. Log in to the APP with the new credentials, and confirm access successfully.
Did this answer your question?

Click yes to return to the FAQ, click no to ask your question.