First of all, we regret this situation! We will help you to have your order dispatched as soon as possible. To do this, please send us proof of payment using this form: https://www.nespresso.com/pt/en/contact-us. If you have any questions, we will be happy to help you through our toll free line 800 260 260, available from Monday to Friday, from 08:00 to 22:00, and on Saturday from 09:00 to 22:00.
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