The return will can be made within 14 days after receiving the parcel, at your expense, by courier, to the address FM ROMANIA SRL: Strada no 57 Bradului Street, Dragomirești Deal village, Dragomirești Vale commune, Ilfov county, zip code 077096, phone 0800 008 300, email Nespresso.Romania@Nespresso.com.
The returned product must be in the same condition in which it was delivered. Products with physical alterations, traces of excessive use and/or unauthorised intervention, etc. will not be accepted for return. For health protection or hygiene reasons, coffee and other food products purchased at distance will not be accepted for return if the products have been unsealed. If these conditions are met, Nespresso will refund the value of the products within a maximum of 14 days, exclusively to the account of the credit card on which the payment was made. If you have paid in cash by courier, you will be contacted to send us your bank details so that we can refund the amount to your bank account.
To exercise your right of withdrawal you must inform us about your decision by completing the withdrawal form sent by Nespresso representatives or by sending an e-mail to Nespresso.Romania@Nespresso.com or by calling at 0800 008 300.
Whichever method you choose, you will need to provide the following information: your name, postal address, telephone number and e-mail address, as well as the original order number (with which the goods were delivered), the number of units returned per product and the code for each product. This information must also accompany the parcel being returned for identification upon receipt in the central warehouse and processing of the return.
If you wish to receive products other than those originally ordered, you will need to place a new order.
For more details on return conditions, please refer to the General Terms and Conditions of Sales section under Legal Mentions.
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