How do I return a product?

If you wish to return a product purchased from us, it is of course possible as long as the product is unused and in its original packaging.
You have a 30-day right of return with Nespresso.
If you bought a machine from a retailer, different return rules may apply.
Products purchased in a Nespresso Boutique must be returned in a Nespresso Boutique, please return your product there, together with your receipt. Refunds are made automatically to the card used at the time of purchase, the card does not need to be physically present for the return.

If you purchased products online, you can easily create your return by clicking this link: link. Once your return registration has been completed, you will receive a confirmation email. You will then receive a return label by email and SMS, allowing you to send the products back. If you need any assistance, you are of course welcome to contact our Customer Service team.

What happens after I have requested a return?

Once we have received your withdrawal request, you will receive a confirmation including your order number and reference number.

Next steps:

• You will receive a return label by email and SMS from PostNord (this may take up to 2 business days).
• The products to be returned must be shipped back within 14 days.
• Once we have received the returned products, or proof that they have been sent back, we will process any eligible refund in accordance with applicable legal requirements and our returns process.
• Refunds are normally processed within 7 days after the return has been received and approved.

If you have any further questions, please contact Customer Service on. Please have your order number or reference number available.