We are sorry to hear that, we'll fix it as soon as we can!
If the package has a visible damage to the outer packaging, this must be claimed with the postal office immediately upon pickup or contact Nespresso within 24 hours after you have picked up your order.
If the package has a hidden damage or if any product inside is damaged, you must contact Nespresso within 7 days of your order being removed.
Save the damaged capsules / goods and all original packaging until the claim is completed.
How to handle a claim step by step:
To make it as easy and fast as possible for you, include the following information when sending your complaint:
1. Take photos of the damage so we easily can see what has happened, attach them in your mail to us.
2. If the content is damaged, we need to know how much and what products are defect - to claim the right products and quickly send out a replacement order to you.
3. We will contact the supplier and continue the case. At the same time, we will ensure that you receive the goods you ordered as quickly as possible, in perfect condition.
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