Do you have the latest update of the app? If not - update and try again. Sometimes it can also help to delete the app from your device and then reload it.
If this does not work, contact us at 0200 456 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) or by email and we will help you! Please take a print screen on the error message / errcode.
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