Original machines: Impossible to pair a machine, the connectivity is not working correctly

Please execute the following steps:

1: Login on www.nespresso.com (not via mobileapp) and delete all machines available from My account > My Machines.

2. Manually factory reset your coffeemachine.

3. Unplug your machine for 10-30 seconds and plug it back in, do not swich on.

4. Go to Bluetooth settings on your phone and unpair the coffeemachine.

Guide how to unpair bluetooth can be found here: iOS.

5. Turn off Bluetooth on the phone.

6. Restart your phone.

7. Uninstall the Nespresso application from the phone, and reinstall.

8. Switch coffee machine on.

9. Turn on Bluetooth on the phone.

7. Start the pairing procedure the following way:

• Open the Nespresso app but do not login with your account details.

• Press the machine icon in right hand corner - it should go directly to add a machine. (if you have installed machines visible, it means the first steps in this guide was not completed)

• Proceed to connect the Nespresso machine, and wait until the app finds and pairs the machine.

• Follow the instructions to configure your machine.

• Now log into your account via the app and everything should be working.

• If you previously had other machines on your account, you are now able to re-register them.