If your machine has brewed coffee without water in the tank or has not been in use for a long period of time, air bubbles may come into the system and block the water from flowing through.
To avoid this, please follow the steps below:
• For machines with steam pipes (Maestria, Creatista) or cup heaters (Gran Maestria), alternate between pressing a cup button and activating the steam pipe until you get a water flow through both the coffee outlet and the steam pipe. We ask you to be patient as this process may take a while depending on how much air there is in the system.
• For other Original Line coffee machines - place a coffee cup under the coffee outlet and press the lungo button. Repeat until the cup is filled with water. We ask you to be patient as this process may take a while depending on how much air there is in the system.
• For Vertuo coffee machines, please follow the instructions in the user manual for a cleaning process. We ask you to be patient as this process may take a while depending on how much air there is in the system.
Note! Your machine might also need a factory reset. See guides here.
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