Most of the machine questions are easy to find on the machine's manual or by watching our videos. Machine manuals and videos can be found by clicking here.
Keep in mind that many errors can be solved by a factory reset of the machine.
If you can not find a resolution or need help ordering new spare parts for your machine, we recommend contacting our support on number 0200 456 600. We are available on weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed.
Please note! We ask you to have the machine close by when you contact us so that we have the opportunity to troubleshoot directly over the phone. We use a visual support tool that enables video assistance directly through your mobile phone - a quick and effective way for us to help you get a working coffee machine again!
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