We recommend that you try some concrete solutions. Many issues can often be resolved by performing a factory reset, following a cleaning program, or conducting descaling.
We direct you to our Machine Assistance Page, where you can find instructional videos and FAQs specific to your problem. You can easily access these resources by clicking here.
If you cannot find a solution or need assistance ordering spare parts, please contact our support team at 0200 456 600, available on weekdays from 08:00 to 18:00 and Saturdays from 09:00 to 18:00; we are closed on Sundays and bank holidays.
If your coffee machine is still under warranty and further assistance is needed, you may be referred to one of our two Boutiques for additional troubleshooting:
Please ensure that your machine is clean and has the original plug, as the Boutique will not accept it for troubleshooting otherwise. When you leave your machine at a Boutique, you will receive a receipt with an estimated repair time. While we strive to provide a loaner machine, please note that availability is limited.
To ensure a smooth process, please register your machine on your member account and verify that you have a valid warranty. Our skilled technicians will inspect and test your machine, and if more extensive repairs are necessary, it will be sent to our repair center. You will be notified via SMS or email when your machine is ready for pickup.
Thank you for considering troubleshooting first; it can significantly help in resolving issues efficiently!
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