Sometimes an error message appear on the page for various reasons, and we are constantly working to minimize these, to make it easier for you as a customer.
Below are the most common error messages, for you to better understand, and many times quickly fix yourself:
Error 320
This means that your credit card details are not correctly specified. Make sure that all digits are correct, that the correct card type has been selected, and that you have entered the correct name on the cardholder, as indicated on the credit card.
Please check that the CVC-code you entered is correct. On VISA and Mastercard, it is the last three digits on the back, and on American Express there are four digits on the front of the card.
It may also be that your debit card is missing a necessary verification (e.g. Verified by Visa) for internet payments. In order to make payments over the internet with your card, we recommend that you contact your bank to enable the feature.
Error 703
If you get error code 703, this means your account is on hold. This might be due an unpaid invoice or an inactive member-account. Please contact us on 0200 456 600 (weekdays 08:00-18:00 and Saturdays 09:00-18:00, Sundays and bank holidays - closed) or email and we will help you.
Error 711 and 764-767
This means that your credit card details are not correctly specified. Make sure that all digits are correct, that the correct card type has been selected, and that you have entered the correct name on the cardholder, as indicated on the credit card.
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