If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
For the Essenza and Le Cube machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
CitiZ, Pixie, U and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For owners of machines with steam arms, it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
Please feel free to visit the Nespresso Assistance video page, where we provide a step-by-step Nespresso Assistance Service guide on each machine.
Alternatively, contact Nespresso at 800 852 3525 (toll-free) or live chat with us on our website for further assistance.
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