Your machine is crucial to the Nespresso system. It guarantees the perfection of your espresso, cup after cup, and as such it deserves the best of care.
If it needs technical repairs, please contact Nespresso directly at 800 852 3525 (toll-free) or live chat with us on our website for further assistance. Our Coffee Specialists are qualified to carry out a full diagnosis by phone or video chat. If appropriate, they will advise that you opt for the Nespresso Assistance Package*, which includes:
- The collection of your Nespresso machine from your home or an address of your choice
- The loan of a Nespresso machine for the repair period (subject to availability and excludes Aeroccino milk frothers)
- Repair of your Nespresso machine and a full check of its components
- Return of your Nespresso machine to the same collection address
- A further 6-months repair warranty after the return of your Nespresso machine
*Terms and conditions apply. Free service only for genuine Nespresso machines still covered by the manufacturer's warranty and purchased in the country where the repair is undertaken.
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