Please contact the NESPRESSO Club at 1800-019090 (toll-free everyday from 8.00 a.m. to 7.00 p.m) or by email. You are advised to have the relevant packaging on hand? We will need the production codes on the packs to trace the production batch.
Can you provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.
We have a return policy in place. We will accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if:
(1) the product is damaged before receipt of the same by you, or
(2) there is a discrepancy between ordering and delivery, and provided always that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country.
For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee)
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