If you believe your Nespresso machine is defective, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email for technical assistance or instructions on how to proceed with a repair.
Our trained machine specialists are qualified to carry out a full diagnosis by phone as soon as you call them. If appropriate, they will advise that you opt for the Nespresso Assistance Package, which includes:
- The collection of your Nespresso machine from your home or an address of your choice (excluding outlying island areas).
- Repair of your Nespresso machine and a full check of its components, repair duration: 5-7 working days.
- Return of your Nespresso machine to the same collection address.
- Repaired parts will be warranted for the unexpired portion of the original warranty or six months, whichever is greater.
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