If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
Inissia/ Essenza mini/ CitiZ/ Pixie/ Expert/ Lattissima / Lattissima One/ Maestria / Creatista owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For U and Prodigio machine user, please open and close the slider few times. When water begins to flow through the spout, the air bubble has been released.
*Please note, we will suggest you to rest your coffee machine for 30 minutes after 5 trials.
For any further information on your machine, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.
Click yes to return to the FAQ, click no to ask your question.