If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup. Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:
- full capsule container
- capsule stuck in the capsule cage
- capsule stuck in the extraction chamber
Extraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.
For any further information on your machine, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.
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