Machines purchased directly from Nespresso can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased. Please make sure that your machine is in its original condition and packaging, and include all relevant invoices in your return.
If you experience any issue with your machine, call 1-800-562-1465 (Original) or 1-877-964-6299 (Vertuo) to troubleshoot with our trained specialists.
Unopened coffee sleeves can be returned up to 30 days after receipt from purchase or delivery. We're sorry, but individual capsules and opened coffee sleeves are not eligible for returns.
Please contact us through our toll-free number, or Live Chat on Nespresso.com to initiate a return.
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