My Expert machine is not pairing with Bluetooth correctly. What should I do?

Please follow these steps:

1. Login to your Nespresso.com account, then click here and delete the Expert from your registered machines.
2. Factory reset the machine (refer to the user manual for instructions).
3. Unplug the machine for ten seconds, then plug it back in.
4. Go to your phone Bluetooth settings and unpair the machine if present. (Click here for iOS instructions or here for Android instructions.)
5. Turn the phone off and on again.
6. Uninstall the Nespresso app from the phone and reinstall it from the App Store or Google Play Store.
7. Attempt pairing again.

If these steps do not resolve the issue, please call our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.