Top 5 FAQ
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You can use the following link to track your order: click.
After the first unsuccessful attempt to deliver to your home address, the courier will take your package to the nearest pick-up point. You will be informed via a note in your letterbox or an e-mail.
Has your parcel not yet arrived after several days? Don't hesitate to contact us.
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All information regarding your machine can be found here. Select the model of your machine, here you will find various instructions, videos as well as user manuals.
From 8am to 9pm, you can count on direct assistance from our Coffee Specialists via the toll free number 0800 162 64.
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With your proof of purchase you can benefit of 2 years warranty on your Nespresso machine, Aeroccino and Barista.
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In case you experience difficulties logging in, please check the following.
Do you use the correct email address that was linked to your Nespresso account?
It is possible you can no longer log in because you are using a different email address than the one that was originally registered on your Nespresso account. You can check this by verifying on which email address you receive our emails.
Is your password correct?
If your email address is correct, and loggin in won't work, we then advise you to reset your password.
Should these steps fail to solve the issue, do not hesitate to contact us for further assistance.
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Our apologies for the inconvenience.
Sometimes, the order confirmation takes some time to be sent. We advise you to wait a few hours before checking your mailbox again.
In case you still haven't received an order confirmation when you check again, do not hesitate to contact us so we can assist you.
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