Frequently asked questions

Please  contact the Nespresso Customer Service Center on freephone 0800 18 18 444 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice by mail.

You can track the shipment status of your return using the shipment number that you received with the certificate of posting. Please keep the proof of posting for at least 6 months.

The refund of a received return will be made within 14 days in the same way as the incoming payment.

Please note, however, that an automatic refund to your bank account is technically not possible. For this reason the amount will be entered as a credit to your customer account. If you prefer the refund to your bank account, we need your bank details (account holder, IBAN and SWIFT) via email.

Please use the link and type in the email address you registered with, confirm the reCaptcha ("I am not a robot") and click "Next".   

Within a few minutes you will receive an email with a link to the password assignment, which is valid for 48 hours.

If you are not sure which email address you used to register, please contact our customer service. 

Please also check your spam filter, if you have not received an email from us. 

You can adjust the newsletter options at any time in your customer account.

There is also a link to unsubscribe at the end of our newsletters.

Please note that after deactivating the newsletter, you will also not receive any updates on your Nespresso & You status via email.

We have deposited a PDF document for you HERE. In this you can see various flashing patterns of the Vertuo Next and corresponding suggested solutions.

If the suggestions listed there do not work, please contact our technical customer service on the toll-free number 0800 18 18 444 (available daily from 7 a.m. to 10 p.m.).

- Log in to your account on first www.nespresso.com/de/en
- Now click on the "My Account".
- You will see the link to "My Order".
- Select your current order and see the details of your order.

If you have further questions please contact the Nespresso Customer Service Center on 0800 18 18 444 (toll free) or send us your request via our contact form.

Nespresso customer service is available daily from 07:00 to 22:00 on the toll-free number 0800 18 18 444.

We also offer you the possibility to contact us via live chat.

You can find our contact recommendations for your request here. 

We are sorry that your machine is no longer working as usual. First aid you can find HERE. The online troubleshooting offers you a step-by-step guide. 

Should you need any further assistance, please contact our technical service on the toll-free number 0800/18 18 444.  

The voucher can be redeemed without time limit via our promotion page www.nespresso.com/willkommen.

However, depending on the promotion period, the welcome gift may vary. 

When is the offer valid?

- The promotion period varies every time, it is indicated on the voucher.
- For private customers living in Germany

How you can take part?

- The closing date has to be considered
- Scan the QR code or enter the code on the action page
- In case of returning the machine, the credit lapses

Further conditions:

- Even if the voucher is refused, the order will be shipped, payment on account
- The credit may not be refunded directly
- One voucher may be redeemed for one machine
- You will find the limitation of vouchers per household on the voucher
- The promotion may not be combined with other campaigns

If you have bought your machine in a corresponding promotion period, you will receive your gift by scanning the QR code, which is located on the banderole of the capsule set in the machine box.

Alternatively, you can also enter the code on the promotion page.

The QR Code is located on the banderole of the capsule set that came with your machine. Please look in the machine box to see whether the banderole has come loose and is still in the box.

If your capsule set does not have a band, please contact Nespresso Customer Service on the toll-free number 0800 18 18 444 or via our LiveChat. Please keep your machine invoice and the machine serial number. The serial number has 19 digits and begins with 20 ..., 21... or 22... depending on the year of manufacture of the machine.

The credit request will be refused if:

- the machine has not been purchased during the promotion period
- you are working for Nestlé or a related company
- the amount of vouchers per household has been exceeded
- you are not able to indicate a residence in Germany
- the machine comes from a private sale
- the purchase price is too low (see conditions of the promotion)
- the machine has been won as a price
- The QR Code has already been used

The serial number has 19 digits and starts with 17..., 18..., 19... or 20... depending on the year of production.

You will find the serial number (according to the machine model) on the drip tray, underneath the machine beneath the barcode and/or on the machine's reverse side on a silver sticker. Mostly there is an additional sticker on the packaging.

If you have received a If you get an error code, first check whether your code is still valid.

You can select a gift card as a payment method in the third step of the shopping cart.

After entering your code via our promotion page www.nespresso.com/willkommen we will check your welcome gift order as soon as possible. 

The processing of your welcome gift usually takes no longer than 3-4 business days. Please note that weekends and holidays may extend the processing time. 

After review by our staff, you will receive a shipping confirmation. 

With Join&Care, you get a Nespresso coffee machine of your choice for only €1 and pay a monthly fee for 12 months, which is credited to your membership account. You can use this credit at any time for coffee, machines, accessories, etc. 

In addition, Join&Care gives you the opportunity to give something back to the people who grow your favorite coffees. Because with every Join&Care subscription, €1 goes to the Nespresso AAA Farmer Future program - a project that Nespresso launched together with Fairtrade International to improve the quality of life and working conditions of farmers.

All information about Join&Care can be found here. 

Please log in to your account first. You can access the "My Account" menu via your name.  Under "My Join&Care" you can stop the automatic renewal of your subscription.

If you wish to cancel your subscription before the end of the 12-month period, please contact our customer service.

You can find more information about Join&Care here. 

Order&Care means "One subscription, many advantages, can be cancelled at any time".

For more information about our Order&Care program please click HERE

To modify or stop your Order&Care, please log in.

You can stop your Order&Care via "My Account" "My Order&Care".

You will find a visual difference whether using the smartphone app or PC view.

Using the app, you will find the link to your "Account" at the bottom right. From there, select the menu item "My Order&Care". Now an overview of your regular orders show up. Here you will find the option to edit/modify.

Once you have logged in to your PC, click the button "Welcome Name Family Name" at the top centre of the website. From the menu, select whether you want to edit or stop "My Order&Care" or "My Join&Care".

Yes, at any time. This works in the Nespresso Boutique, via the Nespresso Hotline, or via Self Service at My Order&Care

Nespresso customers still have the option of ordering coffee and machines around the clock online or via the Nespresso app. You can have your orders delivered to your home or send them to the boutiques using the pick-up service and collect them there.

Wearing of mouth-nose-protection masks is mandatory in Germany in all open stores, accordingly also in our boutiques.

Please note that since January 25, 2021, you have to wear a specific FFP2 or OP mask in public transport, docotor's offices and in shops.

As the situation regarding the opening and closing of our boutiques can change rapidly and can vary depending on the location or state, we ask you to inform yourself before your visit whether the boutique you want is open. Current information can be found HERE

If you want to be informed on time, it is best to give us your consent for communication by e-mail. This way we can inform you when the boutique in your area closes or reopens.

You can easily enter your consent HERE.

The "Boutique Pick-Up" service is available to you again as usual. Learn more about Boutique Pick-Up HERE.

Please note that the service is only available for the boutiques that are currently open. If you cannot choose your desired boutique, then the boutique is closed at the moment.

No, our production centers are still open. In order to ensure that we can implement all preventive measures to keep our employees at a safe distance, we have adjusted our production accordingly.

Yes, at Nespresso, we take the health and safety of our customers and employees very seriously. We take all necessary steps to ensure that our products are safe from Covid-19.

Are the selected product is a limited edition. Please understand that these are only available in limited quantities.

If you are interested in a product from our permanent assortment, our customer service will be happy to help you on the toll-free number 0800 18 18 444.

Discover our full range of delivery services HERE.

You have the possibility to track the progress of your order online.

Therefore log in at www.nespresso.com/de/en and click on the buttons "Welcome" and "My order". You will find the option "Track my order" below the shipping information. 

If you cannot track of the status of the shipment or need more detailed information, please contact Nespresso on 0800 18 18 444 (toll free) or use our Live Chat. A coffee specialist will assist you and will cause a replacement if necessary.

Please also note our current information in the shopping cart. If there is a delay in delivery, a corresponding note is displayed there.

For your orders of capsules and accessories in usual quantities we bill the following delievery charges:

If you participate in our loyalty programm Nespresso & You please check our Terms and Conditions.

A change  is not possible as soon as you have confirmed your order online normally. Your order will be proceeded directly. Of course, we can check your order anyhow. Just call Nespresso  at 0800 18 18 444 (toll free) or use the Live Chat.

No, Nespresso Germany do not offer international deliveries. We recommend you to contact your local Nespresso market for a registration and further help: https://www.nespresso.com/mosaic/de/en/country

Yes, just insert your personal PostNumber in address line 1 and the Packstation in address line 2. Please note that you cannot use a Packstation as an invoice address.

Yes, if you order online or via app, select the service "Boutique Pick-Up" in the step "Delivery Method" and specify the boutique near you.
(Of course you can also order by phone and specify your desired boutique).

Already one hour after receipt of your order you can pick up your order comfortably and without waiting time at the Pick Up counter of your boutique.

This service is available from Monday to Saturday from 9 a.m. to 6 p.m. (except on public holidays).

If you want to return a product or if you have received incorrect goods, we offer you two options for a return:

Access via e-mail to a free online return label or the collection of the goods on a day of your choice. With the printable return label, you can return the goods at your next post office without any additional costs and track them with the delivery note.

If you want a pickup of the goods you can enter a day and an address within Germany. The DHL will then collect the goods during the day and bring along a return label. Please contact Nespresso Germany at toll-free number 0800 18 18 444, so we can discuss all details with you.

Please note: Do not return the product to us directly without contacting the Nespresso Customer Service Center. Your return shipment cannot be processed in this case.

Orders which have been placed on working days before 3 p.m. will be shipped the same day normally. They will arrive within two working days.

If your order did not receive you within this period, please contact Nespresso Germany at 0800 18 18 444 (toll-free).

Please also note the information on our homepage whether there is currently a general delay in delivery. This can happen if we receive more orders than usual.

You want to receive your Nespresso capsules flexible, active and comfortable at the same time? Our logistic partner DHL offers you the right solution with multifunctional services!

If you register at www.paket.de, you can benefit from the following DHL services and ensure that you receive your order as soon as possible:

Package notification: With "package announcement" you always know exactly when your orders will arrive. You will receive a SMS or an E-Mail notification regarding the planned delivery day.

By the way: If you know you are not at home that day, you can reschedule the delivery with the service "Preferred day" (see below) to a day where you are at home.

Packstation: With the service PACKSTATION from the DHL you can receive your Nespresso orders to a packing station of your choice and pick them up at a time of your choice - around the clock. Find more information on www.packstation.de. The service is free of charge.

Post office direct: With the service "Post office direct" you can order your capsules directly to a post office that is located conveniently for you. You have free choice and decide individually for each package the participating post office.

All participating post offices can be found at www.paket.de

Preferred day: The service "package notification" has informed you of the expected delivery date, but you are not at home at that day? No problem: Just reschedule the delivery up to 4 days - flexible via your www.paket.de customer account.

DHL will try to deliver your order on the day which you have set online.

Preferred location: The service “Preferred location” offers you the possibility to enable a preferred location service and define the preferred place where you'd like the DHL to leave / pick up your parcel (e.g. a tool shed or a garage. So your Nespresso capsules can be delivered safely even if you are not at home.

You will receive an E-Mail and / or a SMS message telling you that you will find your shipment at the preferred location

Preferred Neighbor: The service "Preferred Neighbor" offers you the opportunity to enable a preferred neighbor service and specify a chosen stand-in recipient. Your chosen stand-in recipient must be located in your immediate neighborhood, i.e. be in the same building or be right next door. If you are not at home, your shipment will be left with the specified stand-in recipient.

You will receive an e-mail and / or SMS notification that your parcel has been left with your preferred stand-in recipient.

We are sorry that your package arrived damaged to you. Of course we will help you as quickly as possible.

Please contact Nespresso Customer Service at 0800 18 18 444 toll-free or via our Live Chat.

Basically you still have access to the product stored for your next order. However, it is possible that a variety deposited for you is currently not in stock.

Please understand that we can only send you products that are currently in stock. If your desired product is not currently in stock, we will be happy to send you an alternative.

Please contact our customer service by phone 0800 18 18 444 or LiveChat for this purpose.

Please also note that redemption is only possible via the Nespresso homepage. Redemption via the Nespresso App is not possible.

The price display on our website is currently being revised. In the future we will show you the price per bar.

Since the changeover will take place gradually, you may still see a display with the price per capsule of our pages. All prices include the statutory value added tax for food.  

- Log in to your account on first www.nespresso.com/de/en
- Now click on the "My Account".
- You will see the link to "My Order".
- Select your current order and see the details of your order.

If you have further questions please contact the Nespresso Customer Service Center on 0800 18 18 444 (toll free) or send us your request via our contact form.

Please contact Payback directly.

We expand our Boutique network ongoing. Please find all locations and the opening hours of our boutiques at https://www.nespresso.com/en/storeLocator

If you want an information regarding special opening times, please contact the Nespresso Customer Service Center on 0800 18 18 444 (toll free).

The N-Point allows you to order the Nespresso capsules from a trading partner and pick them up directly.

Find all N-Points HERE.

Do you have any questions about our Boutique opening times, the availability of goods or picking up your pre-order?

The Nespresso boutiques cannot be reached by phone, but our customer service is available on 0800 18 18 444 or via live chat.

You can only purchase Nespresso capsules in a Nespresso Pop-Up Boutique. You cannot purchase machines or Accessoires.

You can only pay by card (credit card or debit card).

You will find a pop-up boutique at the following locations

Dortmund
Karlsruhe Ettlinger Tor
Köln Rhein Center
Leipzig
Sulzbach MTZ
Sindelfingen

Nespresso stands for innovation and a wide coffee range. To satisfy our customers' coffee wishes, our coffee experts regularly develop new varieties and set new trends.

In order to complement our coffee range, it can be necessary for us to discontinue a coffee or rearrange its position in our growing coffee range.

Unfortunately, we need to discontinue the Vivalto Lungo Decaffeinato in August 2021. For the caffeine-free lungo taste, we recommend preparing the Volluto Decaffeinato as a Lungo with 110ml.

Our Coffee Specialists are gladly available each day at the number 0800 18 18 444 (toll free).

We also offer you the possibility of contacting us via live chat.

We have designed the Nespresso capsules according to an exclusive method to guarantee our customers the whole exquisiteness and superior quality of our varieties, Nespresso decided to provide for the delivery to ensure that our customers receive the capsules in a fresh flawless condition. Therefore you may not purchase the capsules in retail trade, but only at Nespresso.

You may place your order daily via internet on www.nespresso.com, or via or toll-free number 0800 18 18 444. You may also use our toll-free fax number 0800 18 18 400.

Alternatively we recommend you to visit our boutiques:
https://www.nespresso.com/de/en/storeLocator

Nespresso promises incomparable and consistent quality at all times. This influences the price of the green coffee to ensure that the coffee farmers produce a premium quality product while guaranteeing constant availability.

In order to promote sustainable quality and environmentally friendly cultivation methods, coffee farmers are paid a price that is 30 to 40% above the average market price.

You can find our entire coffee range in our online shop (Original | Vertuo).The indicated price always includes the VAT for food.

Yes, the creation of an internet account and log in are required for online ordering.

Note: You can view and select products before your registration. You will be asked in your shopping bag and during your order process to register..

If you want to check out, then you can create an online account by clicking on "Register". You will then get a valid user ID and a password.

Personal information that you provide during the registration are used for online orders and registration process. You can also edit the data (eg delivery address) during the order.

The date of expiry indicated on the packaging describes the freshness of the coffee.

If this date has been expired after nine to twelve months, the loss of aroma begins very slowly through the vacuum-sealed packaging.This does not mean the perishableness of the product.

As long as the coffee grounds do not have contact with air or water, it is non-perishable indefinitely. Therefore there is no health risk if the coffee is being drunk after expiration of the best-before date.

Decaffeination is an additional step before roasting and grinding. In general there are several different processes of decaffeination. Some of them use chemical solvents and others use natural ingredients: water or carbon dioxide, a natural constituent of air. We at Nespresso use only those with natural ingredients:
 
- In the water decaffeination process, the raw coffee beans are soaked in water or they are gently steamed to make the bean texture porous. After that by circulating the water or steam through the porous beans, the water removes the caffeine and some other water-soluble solids. The water is then removed from the beans and filtered via active carbon where caffeine is separated from the other valuable coffee solids, which are then returned to the beans. The coffee is then dried after which the decaffeinated beans are ready for roasting.
 
- In the carbon dioxide method, the raw coffee beans are moistened with water or steam and put into a vessel where it is pressurized with liquid carbon dioxide. Circulating through the coffee, the carbon dioxide draws the caffeine and some other water-soluble solids out of the bean. The caffeine is then removed from the beans and filtered via active carbon where caffeine is separated from the other valuable coffee solids which are then returned to the beans. The coffee is then dried after which the decaffeinated coffee is ready for roasting.
 
Both decaffeination methods used by Nespresso are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety and richness of its aromas. 

To obtain a Member Card, please ask our Coffee Specialists in one of our Nespresso Boutiques. Please, click on this link to find out the nearest Boutique for you!

No. You need an ORIGINAL or VERTUO capsule machine. Depending on the system, suitable coffee capsules are required, which are available in many different varieties and – for VERTUO – sizes in our online shop or a Nespresso boutique in your area. 

Whether VERTUO or ORIGINAL capsules, you will always get the highest Nespresso quality.

Discover more

The calorie content of a brewed espresso is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. Nespresso espresso capsules contain 5.5 grams of coffee on average, whereas the lungos contain approximately 7 grams of coffee per capsule.  Taking note of the fact that the coffee grounds are not consumed whole but rather their contents are dissolved in water, the calorie count is even less.  A 1.35 oz cup of espresso contains approximately 0.6 calories while a 3.75 oz lungo contains approximately 1.0 calorie.

Yes. Nespresso Grand's Crus are compliant with the Muslim and Jewish religious requirements, and are thus Halal and Kosher certified, respectively.

In keeping with Kosher certification, the Coffees without flavors are “Passover” certified Coffees with flavors are ”Parve” certified.

Our coffee is certified food allergens-free as well as GMO-free. They contain no edible products of animal origin, dairy produce, birds' eggs or natural honey, which make them suitable for Vegetarian and Vegan diets.

The Nespresso coffees (Original and Vertuo), as well as the Limited Editions and the Holiday Variations, do not contain any allergens, including but not limited to gluten, lactose or nuts. 

References to "malt", "milk", or "cocoa" notes are components of the aromatic profile and do not suggest their presence in the coffee. 

Please click Nespresso Recipes for great ways to make a variety of delicious drinks. 

A selection of questions and answers about the Nespresso Gift Card can be found HERE.

It is very important for us that recycling works and that as many customers as possible participate. Since we are a global company and the word recycling is also used in the German language, we did not see any language barrier here. 

With the help of our intensity scale, consumers can compare our coffees and understand the respective positions in a series. Every new coffee is given an intensity value by our panel of experts. Bitterness, body and roast perception are compared with other varieties.

Why certainly! You can finde our gift cards on our website.

On our website you have the possibility to buy gift cards with a value of 10 €, 20 €, 30 €, 40 € and 50 €.

If you would like an individual value, our coffee specialists can create gift cards for you with amounts between €10 and €300. Please call us free of charge on 0800 18 18 444.

You can also purchase gift cards with individual values in our boutiques.  Here you can find an overview of our boutique loacations.

You can check the balance here. To do this, enter your gift card number and the scratch code. You can find both on the back of your gift card.

Yes, to purchase the gift card online, a customer account must be created. This account can be deleted after you have completed your purchase, if you wish.

In our boutiques, it is also possible to make purchases without a customer account. You can find an overview of our boutique locations here.

Please note that these gift cards are activated only after about 24 hours. If you are still unable to redeem your gift card after 24 hours, please email us your proof of purchase and card serial number. We will check your card as soon as possible.

You can redeem the gift card online in your shopping cart (under the section "Payment"), in our boutiques and when ordering by phone.

Gift cards from the store:

You can purchase the gift cards from retailers with an individual amount between €15 and €150. Please note that the gift cards are activated only about 24 hours after purchase. The card is valid for 36 months.

Gift cards from Nespresso:

You have the possibility to purchase gift cards with a value of 10 €, 20 €, 30 €, 40 € and 50 € on our website.

If you would like a customized the value, our coffee specialists can create gift cards with amounts between €10 and €300. Please call us on 0800 18 18 444 to contact us.

You can also purchase gift cards with individual values in our boutiques. You can find an overview of our boutique locations here.

All Nespresso gift cards are immediately active and valid for 36 months.

No, you can split the amount over several orders. Here you can check the balance at any time. To do so, enter your gift card number and the scratch code. You will find both on the back of your gift card.

We are very sorry if you would like to leave us. Do you have problems with your machine or can we help you with another matter? Justcontact our customer service on the toll-free number 0800 18 18 444 (daily between 7 a.m. and 10 p.m.) or via our live chat.

You can cancel your membership with us in written form. We kindly ask you to send us an email to dekontakt@nespresso.com with the following information:

- First and Last Name
- physical address
- Customer Number (if available)

If you would like to manage the customer account in the sense of an inheritance, we ask that you also send us a death certificate.

The Nespresso Vertuo and Nespresso Original machines use different technologies.

The Original series is designed for espresso lovers who are looking for an authentic taste experience, while the Vertuo series is for those who love high quality coffee in a large cup or mug and want to complement their experience with other coffee sizes such as Gran Lungo or Double Espresso.

What they have in common is the desire to rediscover the high quality level of Nespresso in a cup.

It is a new technology, an innovation that reflects the result of 10 years of research and development by Nespresso coffee experts who wanted to imitate the quality of an espresso in a large cup.

This unique aroma extraction process combines the prolonged infusion time of the grinder with centrifugal force, allowing you to produce a high-quality coffee at home on a grand scale.

No, it is not possible to use Nespresso Original capsules in a Nespresso Vertuo machine. This only works with Nespresso Vertuo capsules.

It is possible to purchase the Aeroccino 3 or Aeroccino 4 in addition to the Vertuo machine to create the ultimate milk froth experience.

No, the machine is homologated, designed and approved for home use. It is not approved for use on boats or in motor homes.

Nespresso Vertuo technology requires a 5-phase extraction process to obtain a perfect result in the cup. The warm-up time is less than one minute, making the total preparation time faster than average standards.

Especially the infusion requires additional time to dissolve coffee compounds for optimal extraction.

Every delicacy needs time!

Nespresso stands for innovation and a wide coffee range. To satisfy our customers' coffee wishes, our coffee experts regularly develop new varieties and set new trends.

In order to complement our coffee range, it can be necessary for us to discontinue a coffee or rearrange its position in our growing coffee range.

Do you need assistance with your choice? No problem, our coffee specialists are happy to help.

Nespresso has long been known for its portioned coffee machines that produce exceptional coffee at the touch of a button. With Carafe Pour-Over Style, you can make a whole pot of 535ml of high-quality coffee with just one capsule.

The wholesome roasting mixture of Peruvian and Colombian Arabicas was inspired by the hand filter method and convinces with a new and unique taste profile. The Carafe Pour-Over Style is not just a coffee, it is a new Nespresso coffee ritual.

When combined with the VERTUO Carafe accessory set, you will experience smoky roasted notes hidden under the subtle crown of this coffee's crema.

The Carafe Pour-Over Style capsule is only suitable for use in a Vertuo NEXT coffee machine and does not fit in any other VERTUO machines.

Vertuo NEXT is equipped with the latest extraction chamber which allows the use of larger capsules. This new capsule size contains more coffee, allowing a round taste in the 535 ml large format.

It is the combination of larger capsules and the technology of the Vertuo NEXT machine that allows us to create new and innovative coffee styles.

The Carafe accessory set has been specially designed for this coffee and fits right under the VERTUO NEXT machine.

Not only does the Carafe hold the entire quantity of coffee, but it was also designed to guarantee the best drinking experience. The double-walled glass keeps the heat, the drip-free spout and the silicone handle make serving easier, and the stirrer allows gentle stirring before enjoying the coffee.

Please use the spoon belonging to the carafe to stir the coffee again. Stirring ensures that the heart of the coffee opens and you get a mild, roasted, filter-like taste experience.

Disconnect the machine from the power and then open the machine using the lever:

Carefully feel the rotor above the capsule shell and test whether it can turn freely. Carefully turn the rotor back and forth with your finger.

If the rotor is free, close the machine again, lock it with the lever and reconnect the machine to the power.

Switch on the machine and wait until it is ready for use (cup button lights up green continuously). Fill the water tank to ¾ with water and position a receptacle with a capacity of at least 0.5L under the coffee spout.

Rinse the machine once. To do this, quickly press the cup dispensing button 3 times in a row. The machine then starts automatically with the rinsing process. As soon as this is finished, the machine automatically switches back to coffee dispensing mode.

Perform this rinsing process 2 to 3 times a week so that no coffee residues remain in the machine.

If the rotor does not turn freely or if the above steps do not help, please contact our technical customer service on 0800 18 18 444 (reachable daily from 7 a.m. to 10 p.m.).

We have deposited a PDF document for you HERE. In this you can see various flashing patterns of the Vertuo Next and corresponding suggested solutions.

If the suggestions listed there do not work, please contact our technical customer service on the toll-free number 0800 18 18 444 (available daily from 7 a.m. to 10 p.m.).

Since January 1, 2021, the EU Payment Services Directive PSD2 has required strong authentication for online card payments, which must meet two of three security factors: knowledge (e.g. password, PIN), possession (e.g. mobile phone) and Inherence (e.g. fingerprint, Face ID).

Which two of the three security factors are queried depends on your bank.

On www.nespresso.com/de/en you can place an order of capsules, accessories and machinery and equipment quicy and easy.

If you are not a member of Nespresso yet:

First go to www.nespresso.com/de/en

Please note that you have to select the proper country. The associated button (country flag) is located in the upper right corner.

Second click on register and follow the registration steps

Personal Information
- Please enter a valid E-Mail address which you want to use for your registration confirmation and for your online orders in the future.
- Then assign a password consisting of at least 6 characters.

Do you have a Nespresso membership number already?
- Select "No, I do not have any Nespresso membership number."
PLEASE NOTE: For security reasons, the first order have to be placed by credit card only. If you wish a different payment method, please contact the Nespresso Customer Service Center on 0800 18 18 444 (toll free).

My addresses
- Please enter your delivery and (if different) your billing address in the appropriate fields and confirm your information.
- In order to stay up to date, use our free E-Mail service. So you are always informed about our latest news. Of course, you can unsubscribe at any time.

Machine details
- We would be happy if you answer some questions related to your Nespresso machine. This will help us to advice you in any machine related questions.

CONFIRMATION
- Once you have completed your information, you will receive a confirmation email.
- Please confirm the registration link within 48 hours, after this registration link expires and you would need to enter your data again.

LOG IN
- By clicking on the registration link to the E-Mail you will automatically be directed to a new browser window.
- Please use the Log In button (top of the site) and enter your email address and the corresponding password, then you can place your order.

If you have never ordered online at Nespresso, but you have already a membership number:

First go to www.nespresso.com/de/en

Please note that you have to select the proper country. The associated button (country flag) is located in the upper right corner.

Second click on register and follow the registration steps

Personal Information
- Please enter a valid E-Mail address which you want to use for your registration confirmation and for your online orders in the future.
- Then assign a password consisting of at least 6 characters.

Do you already have a Nespresso membership number?

Please enter your membership number and zip code into the appropriate fields and confirm your details at the end of the page.

Confirm the information and follow the registration steps.

CONFIRMATION
- Once you have completed your information, you will receive a confirmation email.
- Please confirm the registration link within 48 hours, after this registration link expires and you would need to enter your data again.

LOG IN
- By clicking on the registration link to the E-Mail you will automatically be directed to a new browser window.
- Please use the Log In button (top of the site) and enter your email address and the corresponding password, then you can place your order.

Please check the serial number. It should have 19 digits and start with  12..., 13..., 14..., 15... or 16... depending on the year of production.

You will find the serial number (according to the machine model) on the drip tray, underneath the machine, beneath the barcode and/or on the machine's reverse side on a silver sticker. Mostly there is an additional sticker on the packaging.

If you wish you can tell us the serial number afterwards. Just use our contact form or call us at 0800 18 18 444 (toll free).

The serial number is important to identify your machine and to reduce efforts in case of repair.

For security reasons you will be asked for a credit card or PayPal login data at the end of your first order.

Of course you have the possibility to select different payment modes which have to be activated.

Please contact the Nespresso Customer Service Center under 0800 - 18 18 444 to arrange it individually.

Due to packaging reasons the Nespresso Original capsules can only be shipped in units consisting of 50 capsules (5 sleeves). That means that the total order quantity must be a multiple of 50 (50, 100, 150, 200 etc.). This is the only possibilty for us to guarantee an easy and save way of shipment.

Of course you can create your own assortment of single Original sleeves with 10 capsules. Important is the total sum of 50, 100, 150 etc.

The Nespresso Vertuo capsules can only be shipped in units consisting of 30 capsules (3 sleeves). That means that the total order quantity must be a multiple of 30 (30, 60, 90, 120 etc.). This is the only possibilty for us to guarantee an easy and save way of shipment.

Of course you can create your own assortment of single Vertuo sleeves with 10 capsules. Important is the total sum of 30, 60, 90 etc.

To change your data, please log in to our homepage using your email address and password.

In the logged-in area, navigate to "My Account" using the drop-down menu located under the center button.

Click on "My Personal Information" to change your name, email address and password.

Under "My Addresses" you can view and change the shipping and billing addresses on file. 

If you need any assistance, please feel free to contact us at the toll-free number 0800/18 18 444.

The error code 705 indicates that the number of ordered capsules is higher than the maximum amount. The maximum amount is 1500 capsules per month.

Please check your shopping basket and edit your order. If the problem continues, please contact Nespresso at 0800 18 18 444 (toll free) or use the Live Chat.

The Error Code 766 indicates that there is a problem with the inserted credit card data. Please check the data once more or try a different card. If the problem persists contact us by phone at 0800 18 18 444 (toll free) or use our contact form. Thank you

As a result of a system upgrade, you may not see your Nespresso Machine on your online account.  We can assure you, however, these machines are visible in our system and we can offer appropriate assistance at any time.

Your password must meet the following criteria:

- The password must consist of at least 8 characters
- Contain at least one number
- Contain at least one capital letter

Your password must meet the following criteria:

- The password must consist of at least 8 characters
- Contain at least one number
- Contain at least one capital letter

Please first check that your email address and the password you have entered are correct.

If you have forgotten your password, use the link below and type in the e-mail address with which you registered at www.nespresso.de, confirm the reCaptcha ("I am not a robot") and then click on " Further".

Within a few minutes you will receive an email with a link to assign a password, which is valid for 48 hours.

If you are not sure which email address you used to register with Nespresso, please contact our customer service.

Please also check your spam filter if you have not received an email from us.

If you have checked your e-mail and password, but challenges continue, we ask you to check the following points:

- Use a different browser to log in or update the browser you are using

- Check whether the ReCaptcha has been filled out correctly

- Can't see the ReCaptcha? -> Close the Nespreso site and open the site again

Please log in to our homepage using your email address and password.

In the logged-in area, navigate to "My Account" using the drop-down menu located under the center button.

Under "My Addresses" you can view and change the shipping and billing addresses on file. In the lower area you can add more addresses. 

If you need any assistance, please feel free to contact us at the toll-free number 0800/18 18 444.

If your machine is outside the two-year warranty, Nespresso offers you the possibility to have your machine repaired by a licensed service center of the respective machine partner at a flat rate.

The offer includes the collection and return of your machine to an address of your choice (only within Germany) and its technical repair.

In addition, you will receive a free rental machine (model Pixe without milk solution) on request, so that you do not have to do without your favourite coffee even during the repair period.

The fixed rate for the repair is 95€ or 170€, depending on your Nespresso&You Stauts. Please contact Nespresso Technical Service on 0800 18 18 444 for more information.

Machines from a manufacturer not located in Germany (e.g. Turmix and Magimix) can only be repaired after consultation with the technical support department within the flat rate repair service. 

Do you own a Nespresso machine from Siemens or Jura? Unfortunately we do not offer a repair for these machines anymore. Please call the machine manufacturer directly:

Jura: 0911 - 70 440 044
Siemens: 0211 - 15 777 980

We are sorry that your machine is no longer working as usual. First aid you can find HERE. The online troubleshooting offers you a step-by-step guide. 

Should you need any further assistance, please contact our technical service on the toll-free number 0800/18 18 444.  

No, the removable parts are not dishwasher safe. They can be washed by hand with mild soap and water.

To download a copy of your user manual, please visit our Machine Assistance page, select your machine model, and click the link under "User Manuals" on the left or top of the page.

For immediate assistance with your machine, please contact the Nespresso Customer Service Center by phone daily at 0800 18 18 444.

Clean the machine everyday as well as emptying the drip tray

The pressure during brewing process erupts to the drip tray

If an inappropriate capsule or filling quantity has been selected, more water runs into the drip tray

Descale the machine 

Please do not hesitate to contact us if the problem still remains.

Do you need help descaling your machine? HERE you will find our machine assistance service.

HERE you will find our machine assistance service. There you just select your model and follow the cleaning instructions.

No, the machines are homologated, designed and approved for home use. They are not approved for use on boats or in caravans.

Please  contact the Nespresso Customer Service Center on freephone 0800 18 18 444 or send us an email via or contact form. Our Coffee Specialists will gladly send you a copy of the invoice by mail.

Deutsche Bank AG Düsseldorf
Kto: 351 55 33 00
BLZ: 300 700 10

IBAN: DE69 3007 0010 0351 5533 00
Swift : DEUTDEDD

Sure. Please contact our customer service if you would like to switch to paperless invoices. 

You can pay by credit card, PayPal, bank collection authorization, invoice or Nespresso gift card.

Payments with VISA and MasterCard, which are made via Internet or by telephone, are processed by Nestlé Treasury Center Europe (Rue de Merl 69, L-2146 Luxembourg).

If you would like to pay by bank collection authorization, please download the necessary application form HERE.

Send it back to us by

- email at dekontakt@nespresso.com

- fax at 0800 58 23 462

- mail at

Nespresso Deutschland
45105 Essen

If you have paid an invoice twice or transferred an amount that is too high, the amount will automatically be refunded within 14 days to the bank details we have on file.

If we do not have your bank details, please give us your bank details by email or via our live chat:

Please note that we receive your payment only after 3 to 5 working days.  It is therefore possible that your payment and our reminder have overlapped.

If you wish to change the payment method afterwards, please contact the Nespresso Customerservice for further handling.Our coffee specialists will more than happy to help you in person at 0800 18 18 444 or by Live Chat.

Please note that we can only pay out overpayments or double payments. It is not possible to pay out credits that you have acquired through a voucher promotion. Please note the respective terms and conditions. 

For the return transfer of an overpayment or double payment we need your bank details in written form. Just send us your IBAN and BIC by e-mail.

For remittances over 200,-€ we ask you to confirm that you are the account holder with a bank statement.

You can track the shipment status of your return using the shipment number that you received with the certificate of posting. Please keep the proof of posting for at least 6 months.

The refund of a received return will be made within 14 days in the same way as the incoming payment.

Please note, however, that an automatic refund to your bank account is technically not possible. For this reason the amount will be entered as a credit to your customer account. If you prefer the refund to your bank account, we need your bank details (account holder, IBAN and SWIFT) via email.

Please note that we can only pay out overpayments or double payments and credit balance from returns. It is not possible to pay out credits that you have acquired through a voucher promotion. Please note the respective terms and conditions. 

For the return transfer we need your bank details in written form. Just send us your IBAN and BIC by e-mail.

For remittances over 200,-€ we ask you to confirm that you are the account holder with a bank statement.

Please download the necessary application from HERE. Send it back to us by

- email at dekontakt@nespresso.com

- fax at 0800 58 23 462

- mail at

Nespresso Deutschland
45105 Essen

You can track the shipment status of your return shipment using the shipment number that you received with the posting receipt. Please keep the proof of posting for at least 6 months.

The refund of a received return will be made within 14 days in the same way as the incoming payment. Please note, however, that an automatic refund to your bank account is technically not possible. For this reason the amount will be entered as a credit to your customer account.

If you have been waiting for your refund for more than 14 days, please send us a photo of the posting receipt of your return via email.  Alternatively, you can send us the photo via our Live Chat.

If your transfer has already been made more than 14 working days ago, please check your bank statements to see if the amount has already been refunded.

If this is not the case, we need a proof of payment by e-mail with the following data:

- the amount paid
- the value date
- the reference number entered 

If you have entered the wrong IBAN, the payment of your invoice could not be sent to us. Please contact your bank for verification.

We are currently converting the dispatch of our invoices to paper-free invoice.

Many of our customers already receive their invoice as a PDF attachment, together with the shipping confirmation.  

If you still receive your invoice by letter and would like a conversion, please contact our customer service.

Amazon is not an Austrian retailer and the voucher is normally only redeemable in Germany. However, our colleagues in Austria offer you the possibility to get a 20 € voucher for Nespresso Austria with the code. Please visit the following page:
https://promotion.nespresso.at/promo-de 

Please note that the order value must be above the value of the voucher.

The processing time of a promotion with credit may take max. 14 days. Please note that the handling of your order also corresponds to the processing time of the voucher.

You have purchased a new machine and have redeemed your welcome gift? Your gift will arrive in a few business days. 

The Nespresso vouchers are campaign vouchers. According to the German legislature the vouchers may be subjected to a deadline. After expiration of the deadline the voucher is not valid anymore. Gift certificates are valid for three years (§ 195 BGB) because they have to be paid in advance.

Please log in. On our coffee overview you will find a banner with your personal offer at the top of the page. There you can also see the complete terms and conditions of the promotion.

Our offers are always linked to customer accounts. Please compare the customer number from your offer with your online account. In the case of information by post, a person from your household could be addressed.

Please log in with the mentioned customer account and put the required number of capsules in the shopping cart. You can check your purchase using the "Add to cart" field. Your gift is now added to your shopping cart.

Please contact our customer service if several accounts are to be merged.

Please enter the code for the purchase of a new Nespresso machine on the promotion page www.nespresso.com/willkommen to receive your gift.

If you have received a voucher code by email, you can enter it in the first step of the shopping cart in the field "Promotion code". To activate it, please confirm the code by clicking the "OK" button. Please note that promotional vouchers usually have a validity date. If you receive an error message, please check first if your code is still valid.

No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high quality coffee that our consumers have come to expect. In addition, aluminum also has the unique advantage of being infinitely recyclable.

Our sustainability strategy’s vision is to create a cup of coffee that has a positive impact on the world. This is The Positive Cup.

Find more information here.

The coffee capsules consist of aluminium at a 100 %. This gives you the guarantee for an environmentally friendly recycling. Pure aluminium can be processed infinitely and is the only known material protecting coffee from light and air. Therefore other packagings for coffee also have layers of aluminium. However, these are combined with synthetic material so that a environmentally friendly recycling can not be ensured. The outside often is a plasticized material, the inside a layer of aluminium, both cannot be separated in this form.

Nespresso capsules are different. In Germany Nespresso takes part in the Duale System, the "Grüne Punkt" stands for an environmentally friendly recycling. Of course we are dependent on the goodwill of the consumers. We ask our customers to dispose the capsules in the "Gelber Sack" or "Gelbe Tonne". In regions without the possibility to recycle the capsules over "Gelber Sack" or "Gelbe Tonne" you find collecting points in walking distance. There the capsules can be disposed including content in the container for lightwheight packaging. The recycling is coordinated area-wide via the dual system Germany.

Compared with customary packaging like e. g. the standard can, the output of waste of Nespresso capsules is lower.

An empty capsule consists of 0, 9 g pure aluminium. When using coffee cans, the weight per portion is 3, 7 g. Nevertheless Nespresso is always anxious to produce the capsule even thinner, lighter and with that more environment-friendly. In comparison with the Nespresso capsules of about 1195, nowadays one portion only contains a 50 % of the aluminium.

Furthermore, we would like to mention that our coffee does never come into contact with the aluminium, because the inside of each capsule is provided with a biodegradable protective film.

Learn more about our commitment to sustainability HERE

The symbol of a crossed-out wheeled garbage can regularly displayed on electrical and electronic equipment indicates that the respective device must be at the end of its service life separately from unsorted municipal waste.

Electrical and electronic equipment that has become waste is referred as old equipment. Owners of old equipment must dispose it separately from unsorted municipal waste. In particular, old appliances do not belong in household waste, but in special collection and return systems.

Separate disposal of a household appliance avoids possible negative effects on the environment and human health caused by improper disposal. It also enables the recycling of the materials that make up the appliance, which in turn brings significant savings in energy and resources.

Owners of old appliances from private households can hand them in free of charge at the collection points of the public waste disposal authorities or at the take-back points set up by manufacturers or distributors as defined by the ElektroG. Information on the nearest waste collection point can be obtained from the manufacturer or distributor.

The B Corp certification is a milestone for us that highlights our commitment to greater sustainability, responsibility and transparency, which goes back almost 30 years. At the same time, we see the certification as a commitment to do even more. Our goal is to grow while maintaining high social and environmental standards, and to achieve a positive impact on people and the environment along our entire value chain.

Nespresso is a certified B Corp since 2022.

You can finde more information here. 

Create a member account through our toll-free customer hotline 0800/18 18 444 (daily), respectively online at nespresso.de or at one of our nearby Boutiques.

Once your first paid coffee order has been shipped, you automatically start as a Connoisseur at Nespresso & You and enjoy all the benefits of this status.

Be the first to be informed by Nespresso news about your status, exclusive offers, new coffees and trends. We recommend subscribing to our free newsletter!

From the moment of your first coffee order, you are part of Nespresso & You and the status-level „Connoisseur“. Your membership or coffee consumption determines your level of status and the benefits you receive. All this is free and automatic.

In case your Nespresso machine is operated with Vertuo- or Original capsules and your office has a customer account, you automatically participate at Nespresso & You and enjoy all the benefits.

Your customer status is determined by two characteristics: the duration of your Nespresso membership or the amount of coffee capsules you purchased during your membership year (see FAQ "What is a membership year or month?") (Starting with the purchase of your first Nespresso coffee capsules).

The duration of Nespresso membership marks the number of years in which at least one purchase of coffee capsules have took place as a registered customer per membership year.

The capsule consumption corresponds to the amount of coffee capsules that you have made from the first order to the last order in the respective member year. Canceled or refunded orders do not count as purchases. If you place an order on www.nespresso.de, the Nespresso app or by phone, the purchase date is the date of shipment of your order.

Yes, the purchase of Vertuo capsules is also part of the status at Nespresso & You

No, only paid Nespresso coffee capsules are eligible for your status at Nespresso & You.

If you give us your consent to notify you by email, we will send you the information about your status by email. The consent can be set up online or via our customer hotline.

In addition, you have three options to view or learn your Nespresso status level:

1. Online

Log in at www.nespresso.de and click on “My membership status” in your personal area.

2. By phone

Contact our Customer Service at the toll-free number 0800/18 18 444. Our coffee specialists will be pleased to assist you, if you have any questions regarding your status or any other themes.

3. In our Nespresso Boutiques

Visit one of our Nespresso Boutiques and consult our local coffee specialists. HERE you can check where your nearest Nespresso Boutique is located

The membership year starts with your very first paid capsule order and amounts over the next 12 months. The month of this first order will be your personal membership month in the future.

Within your membership year, all ordered and paid Nespresso capsules will count. If you don’t place a capsule order within your membership year or you don’t order the required number of capsules to maintain the status (see FAQ “How can I reach the next highest status?”), you will be downgrade from your membership month.

For example:

You place your very first Nespresso capsule order on 19.04.2018. In this case, your personal membership month is in each subsequent year the month April and your membership year is from 01.04.2018 to 31.03.2019 (in the future 01.04.2019 to 31.03.2020 etc).

If you place a coffee order using your personal membership number at least once in your membership year (see FAQ "What is a membership year or month?"), you will automatically reach the advanced statuses after a few years.

You also have the opinion to get a status upgrade faster by purchasing a certain amount of Nespresso capsules per membership year. The upgrade will be automatic within 24 hours. To maintain the status, the specified amount of capsules has to be purchase annually. Otherwise, you will be downgraded to your original status.

Connoisseur: You become a Connoisseur as soon as you place your first billed coffee order

Expert: You reach this level if you have been a loyal customer for 5 years (at least one capsule order/membership year) or purchased at least 1,000 coffee capsules per year.

Ambassador: You reach this level if you have been a loyal customer for 10 years or more (at least one capsule order/membership year) or by more than 1,500 coffee capsules per year.

How do I know that I am on the verge of being upgrade?

If you have subscribed our newsletter, we will inform you when you are verge to receive a new status. Please keep an eye on your membership in the logged-in area, if you don’t give us your consent to inform you via E-Mail.

If you have subscribed to our newsletter, we will inform you when you are about to receive a new status. If you have not given us your consent, we recommend that you keep an eye on your membership in the logged-in area.

It is possible to lose your status. We differentiate between the status acquisition due to Nespresso membership or that of capsule consumption (see FAQ “How can I reach the next higher status?”).

Nespresso membership

To maintain your status, you have to purchase Nespresso coffee capsules at least once per membership year (see FAQ “What is a membership year or month?”). If there is no capsule purchase within your membership year, you will lose your status. With a new order, you start from the beginning in the status of the Connoisseur and the affiliation of 0 years.

Capsule consumption

If you have obtained your current status based on purchased coffee capsules, you will be returned to your original status, if the required amount of coffee capsules (Expert: at least 1,000 capsules/membership year, Ambassador: at least 1,500 capsules/membership year) is not achieved. The capsule counter supports you in the logged area.

If you have subscribed our newsletter, we will inform you in time when you threaten to lose your status. Please keep an eye on your membership in the logged-in area, if you don’t give us your consent to inform you via E-Mail.

If the country you are moving is also offering Nespresso & You, the transfer of your status is no problem. Please contact the customer service in your new home (or when moving to Germany contact the toll-free number 0800/18 18 444) and describe your desire. They will arrange all necessary for you. Select your new home country here to find the customer service number.

It could be that you have lost your status advantage. Please make sure that you have purchased Nespresso coffee capsules (using your customer account) at least once during your membership year (see FAQ "What is a membership year or month?"). If this was not done, you lose your current status. As soon as you order again, you will start in the status of Connoisseur.

The same applies, if you receive your status through your capsule consumption (see FAQ “How can I reach the next higher status?”). If you don’t receive the required amount of capsules annually, you will be downgraded to your original status.

By the way: New customers, who have not yet ordered coffee, receive the status Connoisseur within 24 hours after the first capsule purchase has taken place.

Your purchases in our Boutiques (or N-Points ect.) can easily book to your customer number. This is the best way to benefit from your membership. Please show your customer card or inform the Nespresso staff about the existence of your customer number and your purchase will be post to your customer account.

If you can provide a proof of payment in the form of an invoice, it is possible to subsequently assign previous purchases to your customer account. Please use the contact form or speak with your Boutique Specialist and we will help you immediately.

The capsule counter is based on your personal membership year (see FAQ “What is a membership year or month?”), and not on the calendar year. Therefore, the capsule counter will be reset in your membership month.

For example: If you have placed your very first coffee order on 29 July 2018, your personal membership month is July and the capsule counter will be reset to zero on 1 July 2019.

Decisive for the maintenance of your status is that you have ordered at least once or the required number of capsules within your membership year (see FAQ “How can I reach the next higher status?”). An example for clarification:

You placed your first Nespresso capsule order on 15 October 2011 and ordered regularly at least once a year. For this reason, you automatically received the status Expert at the beginning of Nespresso & You in July 2018. Your personal membership year is every year in the period from 01 October to 30 September.

So, if you have not placed a capsule order in the period from 01. October 2017 to 30 September 2018, you will lose the status Expert and start again as a Connoisseur with your next capsule order.

The years of your membership are calculated from your first paid coffee order. If you don’t buy capsules for more than 12 months, you affiliation will be set to 0 years (see FAQ “I was downgraded, although I already bought capsules this year. Is this a mistake?”).

If you subsequently place a new order, your membership will begin anew from that date. The years before your inactivity do not count.

• Free standard delivery for orders of 10 sleeves of coffee or a value of 40,- €

• Masterclass in one of our Boutiques – discover the world of coffee together with our coffee specialists

• Machine Service – Within your two-year warranty and registration of the Nespresso machine, customers benefit from a free pick-up and repair service as well as a loan machine for repairs.

Take a look at our Nespresso & You video on Youtube.de: https://www.youtube.com/watch?v=0NsrBKtwhB4&feature=youtu.be

• You receive all benefits of the Connoisseur status
 
• Annual voucher for a descaling kit after 1’300 capsules was purchased. The voucher can be cash with your next order in one of our Nespresso channels (via www.nespresso.com or Nespresso App, in the Nespresso Boutiques or by calling 0800/18 18 444). Maximum one voucher per year.

• 10 % reduction on the entire accessories collection as well as pastries and chocolates. The reduction is valid all year – except for machines, descaling kits and Aeroccinos. 

• Avant Première: Exclusive right for pre-emption. Order and enjoy selected coffee novelties before the official launch.

Take a look at our Nespresso & You video on Youtube.de: https://www.youtube.com/watch?v=0NsrBKtwhB4&feature=youtu.be

• You receive all benefits of the Connoisseur and Expert status

• Free premium delivery (“Same Day Delivery” or “Your Time”) when ordering 20 sleeves of coffee or with a value of 80,- €

• Exclusive Sales (VIP Sale) several times a year. Nespresso offers the possibility to buy coffee, accessories and machines during the exclusive sale. Only customers who are Ambassadors can buy these products. Exclusive sales are for a limited time only and subject to availability (while stocks last). Only valid on Nespresso channels (on www.nespresso.com, via the Nespresso app, in the Nespresso boutiques or by calling 0800/1818 444).

• Up to 3 times a year, you will receive a 30% machine discount for all VERTUO machines with a amount of  €179.00 or more for orders of minimum 40 Nespresso coffee sleeves.

As a Nespresso member, you have the opportunity to participate in our interactive and extraordinary Masterclass workshops. These are available in our Nespresso boutiques. Here you can deepen your knowledge about coffee together with our coffee specialists.

In addition, unique recipes will be presented which will inspire you. Ask our experts everything you ever wanted to know about coffee. Watch our barista over the shoulder creating Latte Art, accompany the long journey of coffee from the berry to the finished cup of coffee. We look forward to your participation.

The participation in the Nespresso Masterclass is amounting of 45,- €. As a Nespresso member - from the member status Connoisseur - participation is free of charge for you and a companion of your choice. Just book online an appointment for a Masterclass of your choice.

Find all dates here

As soon as you reach the status Expert, our system starts a separate capsule counter and after 1,300 purchased capsules you will receive a voucher for a descaling kit (maximum one coupon per year). After receiving the voucher, the capsule counter from our system will be adjusted to zero again and will start at the next time you buy Nespresso capsules.

The voucher can be redeemed with your next order in one of the Nespresso channels (on www.nespresso.com, via the Nespresso App, in the Nespresso boutiques or by calling 0800/1818 444).

If you sign up for a Nespresso event and are prevented, simply cancel your registration online using your booking number: https://www.nespresso.com/de/de/events#/cancel

If you have lost your voucher for the free descaling kit, we will of course provide you with a replacement code. Please contact our coffee specialist at 0800/18 18 444 or via Live Chat before your next order of coffee order.

As an Expert and Ambassador you will receive information by email and on the homepage as soon as you can make use of your exclusive right of pre-emption. If you don’t want to miss an offer and to receive information automatically, we recommend that you subscribe to the free newsletter.

The discount on accessories and delicacies does not apply to the Aeroccino models and the Barista (milk frother), descaling kits and spare parts. Otherwise, our entire accessories collection as well as pastries and chocolate are available with a 10% discount.

As an Ambassador, you will receive information about the next VIP SALE by email or post and on the homepage as soon as the exclusive sale starts. In order not to miss any of our offers and to receive information automatically, we recommend you to subscribe the free newsletter.

All Nespresso & You-benefits you can see HERE

Of course, we will take care that your defective machine will be repaired free of charge within the warranty period, but we can only provide our customers a loan machine for the time of repair.

For this, please contact our technical service at the toll-free number 0800 18 18 444.

Our coffee specialists are available for questions daily:

• Call the toll-free number 0800 1818 444

• Via Live Chat (please note our opening hours)

• In our boutiques. Please find your nearest boutique HERE

Not sure which way you should contact us? Take a look at our contact recommendations.

For customers without status, you will get a free shipping standard delivery from 200 capsules.