Top 5 FAQ
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During the warranty period of two years after purchasing your machine, and as long as you can provide the purchase receipt, you are entitled to free repairs.
In case the machine is out of warranty or the warranty conditions do not apply to your particular case, you will be presented with a quote based on which you can decide whether you’d like to proceed with the repair.
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We kindly ask you to contact the Technical Service team on free-phone number 80022633 and we’ll be happy to assist you with your inquiry.
The Technical Service team is available 24/7!
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.
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If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
For the Essenza and Le Cube machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
CitiZ, Pixie, U and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For owners of machines with steam arms, it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
You are welcome to contact our Technical service for further assistance on our free-phone number 80022633 (for GHL).
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If you are not satisfied with the quality of the products you have received, we ask you to contact Nespresso by phone of via the online contact form. You are advised to have the relevant packaging at hand when you call us. The production codes on the packs allow us to trace the production batch. Please also provide us with as much information as possible about the nature of the damage/defect as this will help us find an effective solution.
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You can choose between 2 options:
- Address of your choice: The order will be delivered by DPD within two working days. If you are unavailable, the company will try to deliver it a second time the next day.
- Nespresso Proximity: The order will be delivered within two working days to the UPS Access Point of your choice. Once the package is available for collection, you will be notified via email or text message. The order can then be collected within the opening hours of your UPS Access Point.Did this answer your question? If not, click here. We are more than happy to help.