Top 5 FAQ
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During the warranty period of two years after purchasing your machine, and as long as you can provide the purchase receipt, you are entitled to free repairs.
In case the machine is out of warranty or the warranty conditions do not apply to your particular case, you will be presented with a quote based on which you can decide whether you’d like to proceed with the repair.
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We kindly ask you to contact the Technical Service team on free-phone number 80022633 and we’ll be happy to assist you with your inquiry.
The Technical Service team is available 24/7!
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.
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Thank you for wanting to recycle your used capsules! We offer various options to recycle your capsules:
1. You can hand in your full Nespresso recycling bag at 1 of the hundreds of points of recycling. Click here to find nearest in your area.
2. Hand over a full Nespresso recycling bag to the Post Luxembourg delivery person who is delivering your new order or any other order, even if it is from another supplier.
3. In exceptional cases, we can arrange a collection through Post Luxembourg. Contact our customer service for this option. We will then look for the most suitable moment and schedule the collection.
Important information about the recycling bags: the bags may not leak and cannot exceed the maximum capacity of 200 capsules.
Finally, we would like to ask you to use the full capacity of the recycling bag before you let us recycle the capsules. After all, this allows us to optimize the ecological effectiveness of our recycling system.Did this answer your question? If not, click here. We are more than happy to help.
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Your Nespresso customer number is created when you place your first order via www.nespresso.com or when you have registered via Nespresso on the phone or in one of our Boutiques. Your customer number can be found on any of our invoices and is also displayed on the first page when you log in on your account at www.nespresso.com. You are advised to provide your personal customer number whenever you contact us. This enables us to provide you with an answer as quickly as possible.
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In Luxemburg you have a 2 year warranty on all machines and Aeroccino as long as you can provide the proof of purchase.
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