Top 5 FAQ
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The account number of Nespresso Luxemburg is IBAN: LU030030240725050000; BIC/SWIFT: BGLLLULL.
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During the warranty period of two years after purchasing your machine, and as long as you can provide the purchase receipt, you are entitled to free repairs.
In case the machine is out of warranty or the warranty conditions do not apply to your particular case, you will be presented with a quote based on which you can decide whether you’d like to proceed with the repair.
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If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.
For the Essenza and Le Cube machine, simply lift the coffee lever and push it away from you. While applying pressure, press either cup button until water appears in the capsule chamber.
CitiZ, Pixie, U and Lattissima owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.
For owners of machines with steam arms, it is best to activate the steam/hot water function. The lower pressure this function operates with allows the air to be released with greater ease.
You are welcome to contact our Technical service for further assistance on our free-phone number 80022633 (for GHL).
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Nespresso emails are always sent from the following accounts, respectively for Belgium and Luxembourg:
no-reply@beemailing.nespresso.com
no-reply@luemailing.nespresso.comFirst, always check the sender of the email.
If you suspect an offer does not originate from Nespresso officially, we kindly request you to contact us.
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One should use a small cup of 40 ml for our Espresso varieties and la lager cup of 110 ml for the lungo ones. Running more water through a capsule than it’s advised can result in grounds in the cup.
Purging or descaling your machine can be of help you in some cases. See the user manual for further instructions.
Should you need more assistance, you are more than welcome to contact us on our free phone number 80022633.
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