Top 5 FAQ
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We kindly ask you to contact the Technical Service team on free-phone number 80022633 and we’ll be happy to assist you with your inquiry.
The Technical Service team is available 24/7!
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.
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In case you experience difficulties logging in, please check the following.
Do you use the correct email address that was linked to your Nespresso account?
It is possible you can no longer log in because you are using a different email address than the one that was originally registered on your Nespresso account. You can check this by verifying on which email address you receive our emails.
Is your password correct?
If your email address is correct, and loggin in won't work, we then advise you to reset your password.
Should these steps fail to solve the issue, do not hesitate to contact us for further assistance.
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During the warranty period of two years after purchasing your machine, and as long as you can provide the purchase receipt, you are entitled to free repairs.
In case the machine is out of warranty or the warranty conditions do not apply to your particular case, you will be presented with a quote based on which you can decide whether you’d like to proceed with the repair.
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In order to guarantee that deliveries are made within a working day, the order is packed and shipped as quickly as possible. If you wish to amend your order, you should to call the free-phone number 80022633 as quickly as possible. Once an order has been processed, however, Nespresso cannot guarantee that amendments or cancellations can be implemented.
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In order to keep your Nespresso machine in optimal condition, you are advised to descale your machine after every 400 to 600 capsules or at least 3 times a year. The harder the water in the area where you live is, the more often you need to descale your Nespresso machine.
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