Top 5 FAQ
If you have not received your package after two working days, you can contact us on our free-phone number 80022633. Our Coffee specialists will identify the reason and offer you a solution.
We kindly ask you to contact the Technical Service team on free-phone number 80022633 and we’ll be happy to assist you with your inquiry.
The Technical Service team is available 24/7!
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.
Our Grands Crus are exclusively available to order via Nespresso in the following way:
- Free-phone number 80022633 (for GHL);
- Free fax number 8002 25 36
- Via the website www.nespresso.com;
- Via our mobile application (available for Iphone and Android)
- In the Nespresso Boutiques;
- By post:
Rue de Birmingham 221
You can place your order at any time, night or day, using your personal customer number. If you do not yet have a customer number, you can create this online.
The account number of Nespresso Luxemburg is IBAN: LU030030240725050000; BIC/SWIFT: BGLLLULL.
Nespresso currently offers three methods for recycling used capsules:
Option 1: bring back to the Nespresso Boutique
You can hand in all your used Nespresso capsules in one of the Nespresso Boutiques. In order to make this even easier, we have provided special containers in which you can store up to 100 used capsules until you next visit one of our Boutiques. These containers are availavle for purchase (ref. number 3404, price € 20.00)*
Option 2: Collection via DPD and Dynalogic (in Nespresso recycling bag)
You can hand over your used capsules to the delivery services DPD and Dynalogic when they deliver your next Nespresso order (or any other order that is delivered via these suppliers).
We would like to stress that you cannot hand your used capsules to the postman or leave them at the post office. They can only be given to couriers from DPD and Dynalogic when they deliver to your home.
Option 3: Bring to a UPS Access Pointt (in Nespresso recycling bag)
The process of handing in your used capsules is made even easier if you drop them off at your UPS Access Pointt. UPS offers enormous flexibility as a result of long opening hours both in the week and over the weekend. You can find your nearest UPS Access Point at www.ups.com.
You can hand in your Recycling Bag at one of these UPS Access Point whenever you have time. However, in order to limit your ecological footprint, we advise you to do so when you go to the UPS Access Point to pick up your next order.
The Nespresso recycling bag can carry 200 capsules and has been specifically developed for handing in used capsules via the DPD, Dynalogic and UPS networks. The fact that they use their normal transport routes in order to collect the recyclable capsules means that we retain a neutral ecological footprint. The bag can be added to your regular order free of charge.
It is important to use the full capacity (200 used capsules) of the recycling bag before returning it to us. This allows us to optimise the ecological efficiency of the recycling system.
If you would like further information about our sustainability initiatives, we invite you to visit our website www.nespresso.com/recycling
*Prices are subject to change.