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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
COVID-19 related questions
Can I still recycle my Nespresso capsules?
I can no longer opt for a delivery in a pick-up point or in a Boutique. Is this normal?
Boutiques and pop-ups reopen on May 11th. What precautions have been taken?
I have not received an invoice. What can I do?
I forgot to pay an invoice that has expired. What can I do?
I have an unexpired invoice that is still open. To which bank account can I transfer the open amount?
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
How much are the delivery fees?
Can I have my order delivered to a pick-up point?
How many calories does a Nespresso capsule contain?
Do Nespresso capsules have an expiration date?
How much caffeine is contained in each capsule?
How can I modify or cancel my order?
How can I modify my personal details on my customer account?
Where can I find my customer number?
I have received damaged/broken products. What should I do?
I seem to experience a technical issue with my machine. What can I do?
My machine is no longer under warranty. Can I still have it repaired?
How long is the warranty on my Nespresso machine?
Brand & Promotions
Does Nespresso offer organic coffee?
Does Nespresso offer Fair Trade coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
How can I recycle my capsules?
How can I recycle my machine/aeroccino?