Jump to Content
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
COVID-19 related questions
What is the current situation in the Belgian Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
I have not received an invoice. What can I do?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
How can I track my order?
What should I do if my package is damaged?
How many calories does a Nespresso capsule contain?
How much caffeine is contained in each capsule?
Do Nespresso capsules have an expiration date?
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
I can't log in. What can I do?
How can I create an online account?
Where can I find my customer number?
I have received damaged/broken products. What should I do?
I seem to experience a technical issue with my machine. What can I do?
How often should I descale my Nespresso machine?
There is water in drip tray of my machine. How is this possible?
Can I cancel my coffee plan?
How does Nespresso Easy work?
What is coffee credit?
Brand & Promotions
Does Nespresso offer Fair Trade coffee?
Does Nespresso offer organic coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
Did this answer your question? If not,
. We are more than happy to help.