Jump to Content
Desactivate
Activate
mode Dyslexia
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
I have placed an order, but it is not visible on my account yet. Has the order been registered correctly?
I have not received an order confirmation yet. Has the order been transferred correctly?
Learn more
Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?
Learn more
Accounting
I cannot finalize my payment with creditcard. What can I do?
I forgot to pay an invoice that has expired. What can I do?
I have an unexpired invoice that is still open. To which bank account can I transfer the open amount?
Learn more
Product Information
How much caffeine is contained in each capsule?
How do I prepare a Filter Style coffee?
How many calories does a Nespresso capsule contain?
Learn more
Online Support
Where can I find my customer number?
What payment options are there on the website?
How can I create an online account?
Learn more
Boutique
Why can’t I buy the capsules in an ordinary shop?
Where can I find my nearest Nespresso Boutique?
Learn more
Product Issue
I have received damaged/broken products. What should I do?
Learn more
Machine Support
How to descale my coffee machine?
I seem to experience a technical issue with my machine. What can I do?
My machine gives an indication through the lights. What can this mean?
Learn more
Nespresso Easy
Why can I no longer opt for a coffee subscription since 01/06/2022?
What if I don't use my monthly coffee credit?
What happens to my coffee credit when I cancel my coffee plan?
Learn more
Brand & Promotions
Does Nespresso offer organic coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer Fair Trade coffee?
Learn more
Shops
Learn more
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
Learn more
Did this answer your question? If not,
click here
. We are more than happy to help.