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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
I have placed an order, but it is not visible on my account yet. Has the order been registered correctly?
How much are the delivery fees?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?
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Accounting
I have not received an invoice. What can I do?
I did not receive the email with the PDF invoice, why?
I forgot to pay an invoice that has expired. What can I do?
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Product Information
Is Nespresso coffee Halal or Kosher? Why is this not mentioned on the packaging?
Do the Nespresso capsules contain allergens?
How many calories does a Nespresso capsule contain?
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Online Support
I can't log in. What can I do?
I receive error message when I try to register my machine. What can I do?
I am faced with an error code when I try to log in or when I try to pay. What can I do?
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Boutique
Why can’t I buy the capsules in an ordinary shop?
Where can I find my nearest Nespresso Boutique?
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Product Issue
I have received damaged/broken products. What should I do?
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Machine Support
I seem to experience a technical issue with my machine. What can I do?
My machine is no longer under warranty. Can I still have it repaired?
What can I do if my machine does not turn on anymore?
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Brand & Promotions
Does Nespresso offer organic coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer Fair Trade coffee?
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Shops
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Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
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