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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
When will I receive my order?
How can I return items?
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Recycling
What do I have to gain by recycling my coffee capsules in the New Blue Bag?
After January 1, 2023, can the collection service refuse my blue bag because it contains capsules?
How can I recycle my capsules?
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Accounting
I have not received an invoice. What can I do?
I forgot to pay an invoice that has expired. What can I do?
Why can I not see my invoices on the Nespresso App?
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Product Information
How many calories does a Nespresso capsule contain?
Do Nespresso capsules have an expiration date?
How much caffeine is contained in each capsule?
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Online Support
I receive error message when I try to register my machine. What can I do?
How can I create an online account?
How can I modify my personal details on my customer account?
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Boutique
Why can’t I buy the capsules in an ordinary shop?
Where can I find my nearest Nespresso Boutique?
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Product Issue
I have received damaged/broken products. What should I do?
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Machine Support
I seem to experience a technical issue with my machine. What can I do?
There is no coffee flow from my machine. What can I do?
How long is the warranty on my Nespresso machine?
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Brand & Promotions
How can I submit a sponsorship request?
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
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Shops
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Phishing
I have received an email in which my credit card details are requested. Is that possible?
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
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