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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
I have not received an order confirmation yet. Has the order been transferred correctly?
How can I return items?
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Recycling
I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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Accounting
I have not received an invoice. What can I do?
I forgot to pay an invoice that has expired. What can I do?
I cannot finalize my payment with creditcard. What can I do?
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Product Information
How many calories does a Nespresso capsule contain?
Is the aluminium in your capsules safe?
Do Nespresso capsules have an expiration date?
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Online Support
I receive error message when I try to register my machine. What can I do?
I can't log in. What can I do?
I am faced with an error code when I try to log in or when I try to pay. What can I do?
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Boutique
Why can’t I buy the capsules in an ordinary shop?
Where can I find my nearest Nespresso Boutique?
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Product Issue
I have received damaged/broken products. What should I do?
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Machine Support
How to descale my coffee machine?
How long is the warranty on my Nespresso machine?
My machine is no longer under warranty. Can I still have it repaired?
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Brand & Promotions
Does Nespresso offer organic coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer Fair Trade coffee?
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Shops
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Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
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