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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
How can I return items?
When will I receive my order?
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Recycling
How can I recycle my capsules?
I have read that Nespresso capsules will also be allowed in the blue bag from 1 January 2023. Is this correct?
How can I recycle my machine/aeroccino?
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Accounting
I cannot finalize my payment with creditcard. What can I do?
I have not received an invoice. What can I do?
I forgot to pay an invoice that has expired. What can I do?
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Product Information
Do Nespresso capsules have an expiration date?
Is Nespresso coffee Halal or Kosher? Why is this not mentioned on the packaging?
How many calories does a Nespresso capsule contain?
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Online Support
I can't log in. What can I do?
I receive error message when I try to register my machine. What can I do?
I am faced with an error code when I try to log in or when I try to pay. What can I do?
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Boutique
Why can’t I buy the capsules in an ordinary shop?
Where can I find my nearest Nespresso Boutique?
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Product Issue
I have received damaged/broken products. What should I do?
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Machine Support
How to descale my coffee machine?
There is no coffee flow from my machine. What can I do?
My machine gives an indication through the lights. What can this mean?
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Brand & Promotions
Does Nespresso offer organic coffee?
Does Nespresso offer Fair Trade coffee?
How can I submit a sponsorship request?
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Shops
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Phishing
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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