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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Orders & order follow up
How can I return items?
I have placed an order, but it is not visible on my account yet. Has the order been registered correctly?
When will I receive my order?
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Recycling
Can or should my capsules go in your recycling bag, and then sorted as a whole in the blue bag from 1 January?
Should I empty or clean my capsules before putting them in the blue bag?
How can I recycle my machine/aeroccino?
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Accounting
I see I can get my invoices in PDF, but I can't access the invoices older than 18th of May .
I don't want to receive my invoices in PDF. I want to get them on paper instead.
I have an unexpired invoice that is still open. To which bank account can I transfer the open amount?
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Product Information
Is the aluminium in your capsules safe?
Does Nespresso offer tea or hot chocolate capsules?
Do Nespresso capsules have an expiration date?
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Online Support
How can I create an online account?
I can't log in. What can I do?
I am faced with an error code when I try to log in or when I try to pay. What can I do?
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Boutique
Where can I find my nearest Nespresso Boutique?
Why can’t I buy the capsules in an ordinary shop?
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Product Issue
I have received damaged/broken products. What should I do?
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Machine Support
My machine gives an indication through the lights. What can this mean?
My machine switches of automatically after a while. Is this normal?
How long is the warranty on my Nespresso machine?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
Does Nespresso offer Fair Trade coffee?
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Shops
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Phishing
I have received an email in which my credit card details are requested. Is that possible?
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email from bpost asking me to pay additional delivery costs. Is this possible?
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