Jump to Content
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
I have not received an invoice. What can I do?
I have an unexpired invoice that is still open. To which bank account can I transfer the open amount?
I forgot to pay an invoice that has expired. What can I do?
Orders & order follow up
My order should have been delivered already but I did not receive anything. What can I do?
Why can’t I buy the capsules in an ordinary shop?
What are the delivery options?
How many calories does a Nespresso capsule contain?
Does Nespresso offer tea or hot chocolate capsules?
Do Nespresso capsules have an expiration date?
How can I modify my personal details on my customer account?
Where can I find my customer number?
I forgot my password. What should I do?
I have received damaged/broken products. What should I do?
I seem to experience a technical issue with my machine. What can I do?
How often should I descale my Nespresso machine?
How long is the warranty on my Nespresso machine?
Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
How can I submit a sponsorship request?
Does Nespresso offer organic coffee?
How can I recycle my capsules?
How can I recycle my machine/aeroccino?