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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
Do Nespresso capsules have an expiration date?
Does Nespresso offer tea or hot chocolate capsules?
How many calories does a Nespresso capsule contain?
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Orders & order follow up
My package has still not arrived. What should I do now?
What are the delivery options?
Why do I have to pay shipping costs?
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Online Support
I can't log in. What can I do?
How can I pay for the capsules online?
Where can I find my customer number?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
How often should I descale my Nespresso machine?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I submit a sponsorship request?
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Nespresso Easy
Will machine subscriptions also be discontinued?
Why can I no longer opt for a coffee subscription since 01/06/2022?
What happens to coffee subscriptions issued before 01/06/2022?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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