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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
How many calories does a Nespresso capsule contain?
What are the Limited Editions from Nespresso?
How much caffeine is contained in each capsule?
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Orders & order follow up
My package has still not arrived. What should I do now?
What are the delivery options?
How can I amend or cancel my order?
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Online Support
I can't log in. What can I do?
Where can I find my customer number?
I forgot my password. What should I do?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How often should I descale my Nespresso machine?
There is no water coming out of the coffee outlet. What can I do?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I submit a sponsorship request?
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Nespresso Easy
Can I cancel my coffee plan?
How does Nespresso Easy work?
Why can I no longer opt for a coffee subscription since 01/06/2022?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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