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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
How much caffeine is contained in each capsule?
Is Nespresso coffee Halal or Kosher? Why is this not mentioned on the packaging?
Does Nespresso offer tea or hot chocolate capsules?
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Orders & order follow up
What are the delivery options?
Can I send the capsules abroad?
How can I amend or cancel my order?
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Online Support
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
Where can I find my customer number?
How can I create an online account?
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Product Issue
Is the aluminium in your capsules safe?
I have received damaged/defective products. What should I do?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
There is no water coming out of the coffee outlet. What can I do?
How much does a repair cost?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I submit a sponsorship request?
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Nespresso Easy
Why can I no longer opt for a coffee subscription since 01/06/2022?
What is coffee credit?
Can I cancel my coffee plan?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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