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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
Can you still guarantee delivery?
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
Do Nespresso capsules have an expiration date?
What are the Limited Editions from Nespresso?
Does Nespresso offer tea or hot chocolate capsules?
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Orders & order follow up
My package has still not arrived. What should I do now?
What are the delivery options?
What are the shipping costs?
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Online Support
I forgot my password. What should I do?
How can I change my email address?
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
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Product Issue
I have received damaged/defective products. What should I do?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
Which descaling kit should I use?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
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Brand & Promotions
Does Nespresso offer organic coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
How can I submit a sponsorship request?
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Nespresso Easy
Can I cancel my coffee plan?
What happens to my coffee credit when I cancel my coffee plan?
I have activated my Subscription plan. Can I still buy coffee in the Boutique?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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