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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
Do the Nespresso capsules contain allergens?
Can the accessories go in the dishwasher or microwave?
Does Nespresso offer tea or hot chocolate capsules?
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Orders & order follow up
How can I return goods?
My package has still not arrived. What should I do now?
What are the delivery options?
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Online Support
I can't log in. What can I do?
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
How can I pay for the capsules online?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How often should I descale my Nespresso machine?
How much does a repair cost?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
How can I submit a sponsorship request?
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
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Nespresso Easy
What products can I buy with my coffee credit?
Can I cancel my coffee plan?
How does Nespresso Easy work?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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