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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
When I receive my parcel, will I still need to sign for it?
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
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Product Information
What are the Limited Editions from Nespresso?
What decaffeination process does Nespresso use?
Does Nespresso offer tea or hot chocolate capsules?
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Orders & order follow up
Can I send the capsules abroad?
How can I return goods?
Why can’t I buy the capsules in an ordinary shop?
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Online Support
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
I forgot my email address. What can I do?
How can I pay for the capsules online?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
How long is the Nespresso warranty?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I submit a sponsorship request?
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Nespresso Easy
Can I cancel my coffee plan?
What if I don't use my monthly coffee credit?
What happens to my coffee credit when I cancel my coffee plan?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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