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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
When I receive my parcel, will I still need to sign for it?
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
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Product Information
What are the Limited Editions from Nespresso?
Do Nespresso capsules have an expiration date?
Does Nespresso offer tea or hot chocolate capsules?
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Orders & order follow up
My package has still not arrived. What should I do now?
What are the delivery options?
How can I amend or cancel my order?
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Online Support
I can't log in. What can I do?
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
How can I pay for the capsules online?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
How often should I descale my Nespresso machine?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I submit a sponsorship request?
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Nespresso Easy
Can I cancel my coffee plan?
How does the payment process work?
What is coffee credit?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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