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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
Does Nespresso offer tea or hot chocolate capsules?
How much caffeine is contained in each capsule?
What decaffeination process does Nespresso use?
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Orders & order follow up
How can I amend or cancel my order?
How can I return goods?
Can I have a product gift-wrapped by Nespresso?
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Online Support
I can't log in. What can I do?
How can I pay for the capsules online?
Where can I find my customer number?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
How often should I descale my Nespresso machine?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
I’m looking for a coffee machine for my office. Where can I buy one?
Does Nespresso offer organic coffee?
How can I submit a sponsorship request?
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Nespresso Easy
Can I cancel my coffee plan?
How does Nespresso Easy work?
Why can I no longer opt for a coffee subscription since 01/06/2022?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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