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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
Does Nespresso offer tea or hot chocolate capsules?
Is Nespresso coffee Halal or Kosher? Why is this not mentioned on the packaging?
Do Nespresso capsules have an expiration date?
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Orders & order follow up
What are the delivery options?
How can I amend or cancel my order?
My package has still not arrived. What should I do now?
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Online Support
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
How can I pay for the capsules online?
I can't log in. What can I do?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
How long is the Nespresso warranty?
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Accounting
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
What is the account number of Nespresso?
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Brand & Promotions
How can I submit a sponsorship request?
Where can I find my nearest Nespresso shop?
I’m looking for a coffee machine for my office. Where can I buy one?
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Nespresso Easy
How does Nespresso Easy work?
How does the payment process work?
Will machine subscriptions also be discontinued?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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