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Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Phishing
I have received an offer via email, but I am not sure that Nespresso is the official sender. What can I do?
I have received an email in which my credit card details are requested. Is that possible?
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COVID-19 related questions
What is the current situation in the Luxembourg Nespresso Boutiques and pop-ups?
When I receive my parcel, will I still need to sign for it?
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Product Information
How much caffeine is contained in each capsule?
Does Nespresso offer tea or hot chocolate capsules?
Do Nespresso capsules have an expiration date?
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Orders & order follow up
Why do I have to pay shipping costs?
Why can’t I buy the capsules in an ordinary shop?
My package has still not arrived. What should I do now?
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Online Support
Where can I find my customer number?
Why is the serial number of my Nespresso machine not accepted? (Code 213; code 215)
I can't log in. What can I do?
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Product Issue
I have received damaged/defective products. What should I do?
Is the aluminium in your capsules safe?
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Machine Support
I have a technical question concerning my machine. Who can I ask?
How much does a repair cost?
There is no water coming out of the coffee outlet. What can I do?
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Accounting
What is the account number of Nespresso?
I cannot finalize my payment with creditcard. What can I do?
I did not receive the email with the PDF invoice, why?
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Brand & Promotions
Does Nespresso offer organic coffee?
Does Nespresso offer Fair Trade coffee?
I’m looking for a coffee machine for my office. Where can I buy one?
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Nespresso Easy
Can I cancel my coffee plan?
How does Nespresso Easy work?
Why can I no longer opt for a coffee subscription since 01/06/2022?
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Recycling
How can I recycle my capsules?
How can I recycle my machine/aeroccino?
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