Frequently asked questions

Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.

Top 5 FAQ

  • How do I change my Club account primary billing/ shipping address?
  • I need technical assistance for my machine. What should I do?
  • Nespresso Days - I made my order, but I haven't received confirmation yet, what should I do?
  • Does Nespresso offer tea or hot chocolate capsules?
  • How can I pay for my orders?

 

  • NESPRESSO DAYS 2025 – Points of Sale and Delivery Times
  • NESPRESSO DAYS 2025 – I haven’t received my order confirmation email
  • NESPRESSO DAYS 2025 – I placed an order but the discount wasn’t applied.
  • NESPRESSO DAYS 2025 – I’m from Tierra del Fuego, can I access the benefits?
  • NESPRESSO DAYS 2025 – What’s the promotion?

Machine Support

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  • I need technical assistance for my machine. What should I do?
  • How can I restore the factory-programmed settings to my machine?
  • I find water in the tray that catches used capsules. Is this ok?
  • Can I make a full cup of coffee with my Nespresso machine?
  • What is the Nespresso Warranty?
  • Can I take my Nespresso machine abroad?
  • I need technical assistance for my Aeroccino. What should I do?
  • Can I use any type of milk in my Aeroccino?

Orders & order follow up

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  • How can I pay for my orders?
  • Which are the delivery fees and delivery time?
  • What are the delivery services available?
  • Through what channels can I make purchases from Tierra del Fuego?
  • Does Nespresso offer tea or hot chocolate capsules?
  • ¿Nespresso ofrece envíos gratis?
  • I have received Damaged, Missing or Incorrect items in my order. What can I do?

Product Information

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  • How does the Nespresso system work?
  • How can I track my order?
  • Does Nespresso offer free shipping?
  • What is special about the coffee that Nespresso uses?
  • Where are the coffees used in the Nespresso capsules sourced from?
  • What decaffeination process does Nespresso use?
  • How much caffeine is in each Nespresso capsule?
  • Do Nespresso capsules contain allergens or preservatives?
  • I need information about professional machines.
  • What are the differences between Aeroccino+ and Aeroccino 3?

Online Support

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  • How can I place orders?
  • How do I change my Club account email address?
  • How do I change my Club account primary billing/ shipping address?
  • How do I change my Club account password
  • How do I reset my Club account password?

Brand & Promotions

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Recycling

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  • ¿Recibo algún obsequio si reciclo mis cápsulas?
  • Are Nespresso capsules recyclable?
  • How are Nespresso capsules recycled?
  • Programa Recycling Card
  • How can the capsules of the professional line be recycled?
  • How can I recycle my used capsules?

Other

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