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• Where can I purchase a Nespresso machine or taste Nespresso coffee?

  You can view, test, and purchase machines at any Nespresso Store.

  In order to ensure the highight level of quality to meet customers expection, our capsules are sold through Nespresso directly – online, over the phone, and in Nespresso Boutiques. You can find the closest Nespresso Boutique in your area by using our Store Locator. We are also actively expanding Boutique locations.

  View store list >

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• How can I get free delivery?

  Benefit all year round from free delivery for an order with 100 capsules, a coffee machine, or NT$ 2,000 spent.

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• How can I use the Promotion Code?

  You may receive Promotion Code when making a purchase. Promotion Code is composed of numbers, characters, and symbols. Please enter it in the “Promotion Code” section on the 1 Step of checkout process and the discount will be automatically added to basket.

  

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• How can I learn about Nespresso promotions?

  We have a variety of special offers throughout the year, exclusively for Nespresso Club Members. The best way to receive special offers is by email and SMS. You may join our mailing list by logging into your account, clicking “Contact Preferences” from the drop-down menu.

  Be sure to add nespresso@emailing.nespresso.com to your safe-senders list to ensure these emails are not blocked or filtered out by spam filters.

  We also invite you to follow Nespresso on Facebook for exciting news, recipes, and offers.

  Nespresso Facebook Page >
  Nespresso TW LINE account >

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• I would like to choose a order delivery address and a invoice delivery address for my order, how can I do this?

  If you would like to deliver the invoice to the address which is different from order address, please remark it in your billing address.

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• How to apply for new invoice?

  Please contact the Nespresso Club at 0809 001 886 (toll-free) with your member ID or order reference number.

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• Why the price displays differently after login?

  If your deliver address is a company location, Nespresso will regard you as Company account. Therefore, the product list price will be before-tax price. Price will display in tax included in checkout page.

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• What are the payment modes that you offer?

  Nespresso offer 2 payment modes:

  1. Credit card - Nespresso.com uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure on-line commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that they cannot be read as the information travels over the Internet. Members can make payment with Visa, MasterCard or JCB credit card, but not American Express. The Company will only send the product ordered by the member after the member makes full payment. If the amount cannot be debited from the credit card designed by the member, or if there is reasonable ground showing that such situation has taken place, the Company has the right to terminate the contractual relationship of the order. The purchase order will not become effective and the Company will send an email to notify the member.
  2. The member may also choose to pay upon delivery. When the product is delivered, the delivery staff cooperating with the Company will immediately receive cash payment from the member.

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• How can I amend or cancel my order?

  If you wish to cancel or amend an internet order, please contact the Nespresso Club at 0809 001 886 (toll-free) with your member ID or order reference number immediately. If the order has been processed and delivered before you contact the Nespresso Club, please contact the Nespresso Club for Nespresso Online Store General Terms and Conditions of Sale

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• What is the delivery schedule?

  Orders made before 4 p.m. can be delivered on the next working day. Orders made after 4 p.m. can be processed on the working day after tomorrow. There's no delivery service on Sunday.

  Delivery to the Outlying Islands of Taiwan: Regions: Taitung County, Ludao Township and Lanyu Township, Penghu County, Kinmen County, Lienchiang County, Pingtung County, Liuqiu Township. For delivery addresses in the outlying islands, delivery time will be 3-7 days. The actual arrival time and delivery-related services depend on delivery location and weather conditions. Speedy delivery shall not apply for these areas, and cash-on-delivery service will be limited depending on delivery area. For details, please contact Nespresso Customer Relationship Center 0809 001 886. Delivery to consignees will not be possible if consignee information is incomplete. In case of earthquake and other natural disaster, public works, or system equipment maintenance and so on, shipping time will be postponed depending on the actual situation.

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• How can I return goods?

  We will, at our discretion, accept returns or exchange of goods (excluding coffee & other consumables) within 7 days from goods receipt only if: (1) the product is damaged before receipt of the same by you, or (2) there is a discrepancy between ordering and delivery, and provided always that (i) such product is still in its original package, and (ii) is accompanied by the relevant original invoice issued within the same country. For food safety requirements, no refund or exchange will be given for consumables (e.g. coffee and sugar)

  For detailed information on Nespresso returns conditions, please visit our Returns policy page.

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• How can I have the receipt for my order?

  We will enclose the invoice with the order or when the person making the order resides at the delivery address.

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• My package has still not arrived. What should I do now?

  If you have been waiting longer than the agreed delivery time period, please contact the Nespresso Club at 0809 001 886 (toll-free) and our Coffee Specialists will be able to assist you.

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• What should I do if my package is damaged?

  If you have received a damaged package, please contact the Nespresso Club at 0809 001 886 (toll-free) and our Coffee Specialists shall provide you with the best possible solution.

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• Do you intend on selling in supermarkets, such as PXMART and Costco?

  It is not our intention to begin selling in supermarket chains. Nespresso’s unique business model allows us to guarantee quality at every stage of the value chain, to offer a direct relationship with our Club members as well as a holistic approach to sustainable development from cherry to cup.

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• I’m looking for a coffee machine for my office. How can I get one?

  You can find all of the various coffee machines for offices on our website. You can compare different possibilities and choose the one that suits best your company’s needs. You can also request a demonstration or brochure online.

  If you need additional information, you can complete the online form and send your request to us. You can also contact our Coffee Specialists by phone on 0809 010 682.

  Contact Us >

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• How to use Nespresso coffee machine and Aeroccino milk frother?

  You may download the machine user manual or watch tutorial videos for the use and care of your Nespresso machine.

  This collection includes the care and cleaning of your Aeroccino, directions for use, cup size programming, descaling and activating the pump system.

  For further assistance on other models, please refer to your user manual or contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Nespresso machine repair service

  If you believe your Nespresso machine is defective, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email for technical assistance or instructions on how to proceed with a repair.

  Our trained machine specialists are qualified to carry out a full diagnosis by phone as soon as you call them. If appropriate, they will advise that you opt for the Nespresso Assistance Package, which includes:
  - The collection of your Nespresso machine from your home or an address of your choice (excluding outlying island areas).
  - Repair of your Nespresso machine and a full check of its components, repair duration: 5-7 working days.
  - Return of your Nespresso machine to the same collection address.
  - Repaired parts will be warranted for the unexpired portion of the original warranty or six months, whichever is greater.

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• How much does a repair cost?

  During the warranty period of two years after purchasing your machine, and as long as you can provide the purchase receipt from Taiwan, you are entitled to free repairs.

  In case the machine is out of warranty or the warranty conditions do not apply to your particular case, you will be presented with a quote based on which you can decide whether you’d like to proceed with the repair.

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• How long is the Nespresso machine warranty?

  In Taiwan you have a 2 year warranty on all machines and Aeroccino as long as you can provide the proof of purchase and serial number of your machine.

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• Where can I find my machine serial number?

  As there are various serial numbers on the box and at the base of the Nespresso machine, the Nespresso serial number can be located in one of the following places:
  - On the Drip Tray, printed on a removable sticker
  - At the base of the machine, printed on a removable sticker
  - On the original box the machine arrived in

  The serial number consists of 19 alphanumeric characters which generally start with a '0' (zero). 

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• My machine pours a short cup of coffee. How can I change the quantity?

  If you are not happy with the amount of coffee that your Nespresso machine provides, you can reset the amounts delivered.

  Essenza／Maestria／Cube／Citiz／Pixie／Inissia／Lattissima machine can be reset as follows: Take a capsule and place a cup under the coffee spout. Press the coffee button and keep pressing until you have reached the required amount of coffee.

  For Expert machine: Choose the beverage selection dial you would like to reprogram, long press the brewing button until you have reached the preferred amount. (Americano needs to configure twice as one for coffee and one for water)

  For Creatista machine: coffee volume can be changed under each drink setting.

  For U machines: Open the slide, put a capsule in the machine and a cup under the coffee sprout. Hold your finger on the button you want to reprogram and close the slide. Take your finger from the button when you have the desired amount of coffee in the cup. The other 2 coffee buttons will blink to confirm.

  This quantity will be the saved in the memory of your machine. In future, your cup will be filled to this new level. The programming can be done for all coffee buttons on your machine.

  Details of quantity changes for all machines please refer to Machine assistance.

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• There is no water coming out of the coffee outlet. What can I do?

  If you press a cup button and no water comes out of the spout, it is possible that the machine has an air bubble which most often occurs when the tank runs empty or after a period of non-use.

  Inissia/ Essenza mini/ CitiZ/ Pixie/ Expert/ Lattissima / Lattissima One/ Maestria / Creatista owners can fill the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button. The auto-prime function will push the air from the circuit. When water begins to flow through the spout, the air bubble has been released.

  For U and Prodigio machine user, please open and close the slider few times. When water begins to flow through the spout, the air bubble has been released.

  *Please note, we will suggest you to rest your coffee machine for 30 minutes after 5 trials.

  For any further information on your machine, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

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• I find coffee grounds in my cup. Is this normal?

  If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup. Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:
  - full capsule container
  - capsule stuck in the capsule cage
  - capsule stuck in the extraction chamber

  Extraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.

  For any further information on your machine, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

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• There is sometimes water in the drip tray. Where does this come from?

  There will always be some water in the drip tray as every time you eject a capsule, the remaining water from the capsule chamber is released into the drip tray.

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• My machine switches itself off after a while.

  Our machines are equipped with an ‘OFF mode’ which means that the machine turns itself off of inactivity to minimise the energy use.

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• How often should I descale my Nespresso machine?

  In order to keep your Nespresso machine in optimal condition, if you are using Lattissima series or Maestria series coffee machine, please descale your coffee machine once the descaling alert is on. For machine other than these, you are advised to descale your machine every 1 or 1 and half year. The harder the water in the area where you live is, the more often you need to descale your Nespresso machine. Water residue and limescale can accumulate within the system. It may not only affect the temperature, flow and quality of your espressos but it may also shorten the life of your machine.

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• How should I maintain my Aeroccino?

  Please clean the Aeroccino after each use. Rinse it with cold water and use a soft cloth for cleaning. Never use aggressive cleaning materials because the teflon-cover could be damaged.

  1. It is necessary to clean the bottom of the jug after each single preparation to avoid the problem of milk remaining and it is impossible to clean the bottom of the jug (persistent milk deposit).
  2. The milk remainders can become odorous. It is necessary to clean the bottom of the jug after each single preparation with a damp cloth to avoid the problem.
  3. Use a damp cloth to clean the Aeroccino. Don't place it in the dishwasher. Start the cleaning procedure (refer to user manual for description of procedure). Repeat the procedure if needed.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino Troubleshooting: Burn Marks

  The burn marks you are experiencing are a build up of milk proteins over the heating element. These will need to be removed in order to avoid further complications with your Aeroccino. The following steps are recommended:
  - The use of a Teflon-safe (or non-stick) scourer on the inside surface of your Aeroccino to remove the burnt patches of milk.
  - Cleaning the inside of your Aeroccino, as above, after every use.
  - Ensuring the inside of your Aeroccino remains free from any scratches or permanent marks.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Cannot turn on

  - If the Aeroccino does not switch on, first of all try a different socket.

  - Ensure that the Aeroccino is placed on the base correctly before pressing the ON button. Be aware that the machine device will not respond when it is cooling down.

  - Aeroccino might be overheated. Please fill it up with cold water or icecubes and wait for 30 minutes.

  - Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use. Milk residue maybe burnp your Aeroccino.

  - Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.

   

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino Troubleshooting: Milk not frothing

  This is evident when there are little to no air bubbles after an attempted cycle of milk using an Aeroccino with the desired whisk attached. Your Aeroccino should have 2 different whisks attachments. One to heat milk (without spring), the other to heat and make foam milk (with spring). To create more milk foam please use whisk with spring when heating your milk.

  The amount of froth produced by the milk, is dependant on the amount of protein present in your milk of choice. The protein content can vary between batches of milk, meaning that one bottle of milk may produce a different level of froth to another. This can also vary seasonally - most notably during the warmer months. We advise the most effective resolutions are to:
  - Ensure your Aeroccino is functioning correctly - whisks spin, milk heats and red light does not flash
  - Trial with a different bottle/type of milk

   

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Milkfroth is not hot enough

  Please note that the Aeroccino is designed to warm the milkfroth to the temperature of 60 to 70 degrees only for optimal forth results.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809-001-886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Milkfroth is of low quality

  Check type of milk: 1,5% fat content, stored cool, package should be open max. 2 days

  Please note that 50% milk froth, 50% warm milk is normal.

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino - Why is my Aeroccino overflowing?

  The Aeroccino is a thermostatic (temperature sensitive) device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug. As the Aeroccino is designed to heat the jug and rotate the whisks, it is functioning properly.

  Be sure that the correct max fill line was utilized with the correct whisk. When using the frothing whisk, which has a coil for cappuccinos and macchiatos, fill milk to the lower maximum fill line. When using the hot milk whisk for lattes, you can fill it to the higher maximum fill line.

  Different brands and types of milk will produce different qualities/quantities of froth. We find that UHT (Ultra High Temperature) milk produces very consistent froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter.

  If your Aeroccino begins to overflow, you can safely remove it from its base without damaging the device.

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• Aeroccino Troubleshooting: Whisks not spinning

  Nudge the whisk slightly; it might be that the magnetism stopped for a short time. Check the function of the other whisk if it's working.

  Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use.

  For the Aeroccino 3, Check that the ON-OFF button is ON (red LED lighted)

  If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809 001 886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• Aeroccino Troubleshooting: Flashing red light

  If the red light on your Aeroccino is flashing continually and the heating cycle stops prematurely, it means that your Aeroccino has detected that it is heating up too quickly. Please find below some common causes and resolutions for this:
  - Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.
  - Traces of milk left in the Aeroccino: The Aeroccino must be thoroughly cleaned after each use. If traces of milk are left in it, the temperature rises very fast and the Aeroccino stops spinning and heating much earlier. We suggest that the inside of your Aeroccino should be thoroughly cleaned with cool water and a Teflon-approved or non stick scourer after every use. It is advised to also rinse the whisk used to maintain the quality of your unit.

  If you require any further support for your Aeroccino (including warranty claims), please contact the Nespresso Club directly via our toll free number 0809-001-886 or email from our website. A trained Coffee Specialist will be happy to assist you.

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• How do I order spare parts for my machine?

  You can order Spare Parts online or by calling us.

  You can also find a limited selection of Spare Parts online here. It is best to read the full description of the part to ensure you are purchasing the correct part for your machine model.

  Over the phone, we can help with additional part purchases, as well as troubleshooting your machine if you are experiencing technical issues. You can reach us on 0809 001 886 (toll-free).

  Order Spare Part Online >

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• I forgot my password. What should I do?

  If you have forgotten your password or would like to amend it, please go to www.nespresso.com and click on the link "forgot your password?" to request a new password via email.*
  
  * Please note that the reset password link only valid for 72 hours.

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• I do not receive my forgot password email. What should I do?

  If you did not receive reset password mail, please check your trash bin, or you may contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

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• I forgot my registered email address. What should I do?

  Please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

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• How do I register Nespresso online account?

  Click the drop down on "Please sign in to your account" and select the "Start registration" option below. Then introduce your personal data.
  
  For the next step, enter the required information: address, telephone number, ID number and click again on "CONTINUE".
  
  If you do not manage to edit your account, please contact the Nespresso Club at 0809 001 886 (toll-free).

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• Why am I not seeing the machines I registered in my account?

  On Nespresso website, only machines registered via internet will be shown in My Account. However, as long as you have registered your machines, Nespresso should have your records and you can check by contacting the Nespresso Club at 0809 001 886 (toll-free)

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• I already bought Nespresso products from other channel, can I log into Nespresso website?

  If you registered with email address when you place order with Nespresso in other channel, you would receive an email to reset password for your online account. The link will remain valid for 72 hours. If the link is invalid or you miss the email, you can activate your online account by clicking “forgot your password?”. Please check the junk and spam folders as this email can sometimes be diverted there.
  If you have never registered with your email address or if your order was from MOMO/PCHOME/YAHOO..etc, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

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• Can I use the same email to register Nespresso online account in different country?

  One email address cannot be registered in different countries. We suggest you to register with another email address. If you have further questions, please contact the Nespresso Club at 0809 001 886 (toll-free).

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• Where can I find my membership number?

  Your Nespresso membership number is created when you place your first order via www.nespresso.com, when you have registered via the Nespresso Club on the phone or in one of our Boutiques. Your membership number can be found on any of our invoices and is also displayed on the first page when you log in on your account at www.nespresso.com
  If you do not manage to find your membership number, please contact the Nespresso Club at 0809 001 886 (toll-free) or by email.

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• How can I change my email address?

  You need to log in to your internet account if you wish to change your email address. Once you’ve logged in, click on the “My Account” option at the top of the screen where you will then be able to amend your personal details. Select the option “My personal Information”, click on "Change my personal information" and then enter the new email address.

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• How can I change my address?

  You can amend your address via your online Club account. Once you’ve logged in via www.nespresso.com , click on the “My Account” option at the top of the screen. You will then be taken to a webpage where you can find your personal details.
  
  Select the option “My personal Information” and click on "Change my address". You can add a new or amend an existing address via the option "My Addresses".
  
  Alternatively, you can amend your address while placing an internet order. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout". The delivery and invoicing address(es) are given at the top. You can click on the button "Edit" to amend an existing or "Choose another delivery address" to add a new address.

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• Why was I charged NT$30 when saving or updating my credit card information via “My Account” ?

  When saving or updating your credit card via “My Account”, you might have NT$30 charged by your bank to your credit card. Please note that this is made for credit card authorization instead of a Nespresso transaction. The cost will be automatically refund without any actions needed from card holder within few min (no later than 30 days). The time is based on operating process for different banks.

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• Is Nespresso capsule eco-friendly?

  Yes, of course! Nespresso Taiwan has set up convenient return options to make it easy for our Club Members to return their used capsules to us for recycling. Our recycling partners then help us give a second life to both the aluminum capsule as well as the coffee grounds.

  
  - Aluminum is not just recyclable, it can be reproduced in many other forms. Each capsule you recycle can come back in another everyday object – another capsule, bicycle, Swiss army knife, peeler, ladder, window frame or watch case.
  - Once separated from the aluminum, coffee grounds can be reused in more and more innovative ways. Today, you can find them in compost fertilizer to enrich the soil of rice fields or even vineyards. They’re also being transformed into renewable energy, like biofuel for buses.

  Discover more about capsule recycling >

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• Is Nespresso coffee capsule recyclable?

  Yes. After the coffee capsules being picked up from the recycling points, they will be sent to a specialist recycling plant.

  There, the aluminium is separated from the residual coffee. The coffee is then sent to an organic farm working with Nespresso to be transformed into compost, while the aluminium is recycled and sent back to the aluminium industry to produce new aluminium products.

  Learn more：

  Where does the coffee powder in recycled capsules go? >
  Where does the aluminum package of recycled capsules go >
  Discover more about recycling plan >

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• Where and how to recycle used coffee capsules?

  We offer two recycling services to perfect your Nespresso coffee journey.

  - [Boutique and trade corner recycling] Reuse any recycling bag you have at home to keep the used capsules and once filled, drop them off at any Nespresso Boutique or trade corner collection points.
  - [Post office iBOX recycling] If you purchase online or by customer center, you can use the iBOX recycling service. (There are 2,000+ iBOX islandwide.) Please purchase a Nespresso recycle bag($1) while making your order and then will receive a recycle bag along with a free iBOX delivery note. Collect all your used capsules and sealed in the Nespresso recyle bag, put on the free iBOX delivery note and send back to Nespresso by visiting the iBOX that is near to your location.

  *To support and align with our government's act, Nespresso charges NT$ 1 for each recycling bag starting 1st Jan 2018. However, to avoid leaking or poluting other parcels during the delivery process, please make sure you purchase and use the Nespresso recyle bag($1), we applogize of any convenience caused.

  Discover more about recycling >

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• How can I purchase a recycling bag?

  You can buy recycling bags on Website or call service 0809 001 886 (toll-free). To support and align with our government's act, Nespresso charges NT$ 1 for each recycling bag starting 1st Jan 2018.

  Please feel free to reuse any bag at home to bring the used Nespresso capsules to recycle at all Nespresso boutique and trade corners island wide. However, if you would like to join the iBOX recycle service, please purchase Nespresso recycle bag(with ibox delivery note) at NT$1, online or by call service while making your order. You would then received a "iBOX free delivery note" along with the coffee, so that you could fill in the delivery information and enjoy the free recycle service.

  Order recycling bag >
  Recylcing program >

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• How many capsules can be collected in one recycling bag?

  A recycling bag can collect around 125 capsules.

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• Why does Nespresso use Aluminium in its capsules when other materials are available?

  Aluminium is the best material available today for protecting the freshness, taste and quality of our coffees. Additionally, aluminium is highly valuable from a sustainability perspective. It is infinitely recyclable, and an estimated 75% of all aluminium produced is still in use today. Because its properties do not change in the recycling process, which uses only 5% of the energy required to produce new aluminium, it can be reused in a wide range of products, from cars to computers. From coffee quality to it's sustainable properties, that is the key reason we choose aluminum in our capsules.

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• My office or restaurant is Nespresso Professional member, how could I recycle the capsules?

  Nespresso in-home and out-of-home professional capsules are all made by infinite recyclable aluminum. We aim to provide convenient recycling services to perfect you or your office or restaurant's coffee journey.

  If you want to recycle a little amount of capsules, you are welcome to drop-off the used offcie coffee capsules to Nespresso Boutiques or trade corners. However, if your office or restaurant need to arrange recycle service for a larger amount of the used capsule, please feel free to call service 0809 010 682 (toll-free) for our customized service.

  Discover more about recycling >

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• When will my Nespresso capsule expire?

  Our capsules are hermetically sealed for optimal conservation of coffee aromas. We guarantee the freshness of consumption for up to 90 days for your order delivery. (*Free capsule testing kit up to 30 days.)

  However, the best before date is not the expiry date, as coffee is not a perishable product. This date is recommended to obtain the best results in cup.

  After the best before date, the loss of aroma begins very slowly through the vacuum-sealed packaging.This does not mean the perishableness of the product. As long as the coffee grounds do not have contact with air or water, it is non-perishable indefinitely. Therefore there is no health risk if the coffee is being drunk after expiration of the best before date. However, we still suggest you to enjoy Nespresso before the best before date to enjoy the most aromatic and ultimate coffee experience.

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• How many calories are in each Nespresso capsule?

  Nespresso coffees are very low in calories, with less than 2 calories per cup.

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• How much caffeine is in each Nespresso capsule?

  The caffeine per brewed Original Espresso capsule (40ml) varies between approximately 55 and 105 mg (with the exception of Ispirazione Kazaar, which has approximately 120 mg). The caffeine per brewed Original Lungo capsule (110ml) varies between approximately 75 and 110 mg. For Vertuo, the caffeine per brewed capsule varies between approximately 64 and 257 mg based on different cup sizes. To check the caffeine in each capsule, you can see the description on the package of each sleeve or click the Ingredient and Allergens at the bottom of capsules description.

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• What is the difference between Decaffeinato and the original coffee?

  The residual caffeine content in Nespresso Original decaffeinated blends is 1.7~2 mg. The residual caffeine content in Nespresso Original decaffeinated blends is 4~11 mg. The decaffeination processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety and richness of its aromas.

  Decaffeination is an additional step before roasting and grinding. In general there are several different processes of decaffeination. Some of them use chemical solvents and others use natural ingredients: water or carbon dioxide, a natural constituent of air. We at Nespresso use only those with natural ingredients:
  - In the water decaffeination process, the raw coffee beans are soaked in water or they are gently steamed to make the bean texture porous. After that by circulating the water or steam through the porous beans, the water removes the caffeine and some other water-soluble solids. The water is then removed from the beans and filtered via active carbon where caffeine is separated from the other valuable coffee solids, which are then returned to the beans. The coffee is then dried after which the decaffeinated beans are ready for roasting.
  - In the carbon dioxide method, the raw coffee beans are moistened with water or steam and put into a vessel where it is pressurized with liquid carbon dioxide. Circulating through the coffee, the carbon dioxide draws the caffeine and some other water-soluble solids out of the bean. The caffeine is then removed from the beans and filtered via active carbon where caffeine is separated from the other valuable coffee solids which are then returned to the beans. The coffee is then dried after which the decaffeinated coffee is ready for roasting.

  Both decaffeination methods used by Nespresso are completely safe for coffee drinkers.

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• Do Nespresso capsules contain any allergens or gluten?

  Nespresso capsules do not contain common food allergens, including dairy, gluten, nuts, soy, and eggs. References to "malt", "milk", or "cocoa" notes are components of the aromatic profile and do not suggest their presence in the coffee.

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• What's inside the Nespresso capsule?

  Roast and ground coffee. In order to guarantee the freshness, within the capsule, ground coffee is separated from the aluminum by a food-grade lacquer.

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• Why does Nespresso use aluminum capsules?

  No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high-quality coffee that our consumers have come to expect.

  In addition, aluminum has the unique advantage of being infinitely recyclable. The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its light weight offers transportation and environmental savings when compared to other materials.

  Within the capsule, the coffee is separated from the aluminum by a food-grade lacquer.

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• How many capsules are in a sleeve?

  For all Original coffees, there are 10 capsules per sleeve. For Vertuo Espressos (40ml), Double Espressos (80ml), Gran Lungo (150ml), Signature (230ml), there are 10 capsules per sleeve as well. The quantities online are shown in capsules, and must be selected in a multiple of 10. For Vertuo Alto (355ml) and Carafe (535ml), there are 7 capsules per sleeve due to its larger cup size. The quantities online are shown in capsules, and must be selected in a multiple of 7.

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• What is the difference of cup size, ristretto, espresso and Lungo?

  Espresso and Lungo are the two main coffee extraction sizes used with the Original system.

  An Ristretto/Espresso is a 25/40 mL shot of coffee (small cup button) and contains coffee of a finer grind.

  A Lungo is a 110 mL shot of coffee (the large cup button). The Lungo capsules contain coffee of a coarser grind.

  Extracting at the recommended level prevents over-extraction. Each Nespresso capsule is created to be extracted at a certain level. Past that, it will stop producing flavour and start to burn – meaning your coffee will taste bitter.

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• Where is the Limited Edition I ordered last time?

  Our Limited Editions are no longer available once they have been sold out.

  Nespresso introduces new Limited Edition coffees each year. Please visit us online via website or Facebook for updates.

  Subscibe for update >
  Nespresso Facebook Page >

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• Does Nespresso offer Fair Trade coffee?

  The Nespresso AAA Sustainable Quality™ Program differs from Fair Trade in that it seeks to find a long-term balance between highest quality - which is the primary basis for the selection of our coffees - and social, environmental, and economic criteria. This program has been developed in close collaboration with the leading non-governmental organization, Rainforest Alliance.

  Nespresso has been committed to ensuring that the communities of coffee farmers that produce the highest-quality coffees for us benefit from the excellence of their crop. The AAA premium that Nespresso pays participating farmers is roughly 30-40% above the standard market price for coffee and 10-15% above coffees of similar quality. The program is about more than paying a premium; it is about building a long term relationship with coffee farmers.

  For further information regarding our sustainability approach, please click here.

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• Who is the manufacturer and country of Nespresso capsules?

  Country of origin is Swiss. Our manufacturer is Nestle Nespresso SA. Address: Chaussée de la Guinguette 10, 1800 Vevey, Switzerland, Tel: +41 217969696. Importers is Nestle Taiwan Co., Ltd. Address: Nestle Taiwan Ltd. Nespresso Branch.8F., No.399, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)

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If your question is not listed, please click here to contact us by email or call our toll-free number 0809 001 886.