Nespresso Club Online Assistance

Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.

Top 5

  • My Promotion
  • Technical Support
  • Delivery Charges
  • Online Account. I already have a membership number.
  • How Can I Order My Nespresso Capsules?

 

Product Information

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  • What is the Welcome Offer and how can I get it?
  • Coffee Prices
  • Your Club, your privileges
  • Where can I find the limited edition I bought last time?
  • What decaffeination method does Nespresso use?
  • Does Nespresso sell chocolate or tea capsules?
  • How much caffeine contains each capsule?
  • How many calories contain each capsule?
  • Do Nespresso capsules contain any allergens?
  • Do Nespresso capsules have an expiration date?
  • What is the acidity of the Nespresso Grands Crus?
  • Why does Nespresso make its capsules from aluminium?

Orders & order follow up

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  • How can I receive my order without paying delivery charges?
  • Our delivery services
  • How Can I Order My Nespresso Capsules?
  • I haven't received my order
  • Delivery Charges
  • Where can I find and buy a Nespresso machine?

Online Support

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  • New Online Account
  • Online Account. I already have a membership number.
  • How can I change the password or email address on my online Nespresso account?
  • I forgot my password
  • I can't access my Nespresso account online using my email address
  • My account
  • How can I change the delivery address on my online Nespresso account?
  • Where can I find my Member number?
  • Why does the web page say my order isn't a multiple of 50?
  • An error message appears whenever I try to place my order online

Machine Support

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  • Technical Support
  • My machine pours a short cup of coffee
  • What should I do to reset the coffee/latte buttons of my Lattissima?
  • How often should I descale my machine?
  • The coffee from my Nespresso machine isn't very hot. What can I do?
  • How can I request the instruction manual for my Nespresso machine?
  • I have found water in the used capsule container. What can I do?
  • Where can I find replacement parts for my Aeroccino?
  • Caring for my Aeroccino

Accounting

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  • How can I pay for my Nespresso orders?
  • What is express payment?
  • How can I request the invoice for my order?

Brand & Promotions

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  • My Promotion
  • How can I find out about my promotions?
  • I never get any information about promotions

Recycling

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  • Recycling
  • About Ecolaboration
  • Collection Points
  • Does Nespresso sell sustainable or organic coffee?

Other

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  • Where can I buy Nespresso products?
  • Where can I find Nespresso recipes?

 

If your question is not listed please click here to contact Nespresso by e-mail.