Nespresso Club Online Assistance

Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centres. We hope that we can assist you with an answer to your query directly.

Top 5

  • How can I change my personal data and online access?
  • My machine is not working, what can I do?
  • How to submit my voucher?
  • Online - Order
  • I have not received my order yet. What shall I do?

 

Product Information

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  • Coffee prices
  • Durability of capsules
  • How to recycle the capsules?
  • How can I order Nespresso capsules?
  • Do I need to sign in before ordering Nespresso products on this website?
  • Decaffeination process

Orders & order follow up

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  • Nespresso Club & Boutiques
  • Delivery Charges
  • I have just placed an order an need to change the delivery address.
  • Can I arrange for an order to be sent abroad?
  • When will I receive my order?
  • I have not received my order yet. What shall I do?
  • How to track my online-order?
  • How can I return goods?

Online Support

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  • I forgot my password.
  • How can I change my personal data and online access?
  • Online - Order
  • My serial number is already used / is wrong?
  • Why do I have to order in incements of 50?
  • Error-Code 101
  • Error-Code 205
  • Error-Code 206
  • Error-Code 213 and 215

Machine Support

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  • My machine is not working, what can I do?
  • How to clean my Aeroccino?
  • Aeroccino: Milk froth is of low quality
  • Aeroccino: Milk is overflowing
  • Aerroccino: Milk froth is not hot enough
  • Aeroccino: Quirls are not rotating
  • Aeroccino: non operating
  • Lattissima & Lattissima+: Milk froth is of low quality
  • Lattissima: Milk froth is not hot enough
  • Lattissima +: Milk froth is not hot enought

Accounting

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  • I’ve lost an invoice, where can I get a copy?
  • Bank details
  • I can't see my credit at my account.

Brand & Promotions

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  • How to submit my voucher?
  • Legal background for vouchers
  • Do I have to stick on the serial number at my voucher?
  • How long does the processing of my voucher take?

Other

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  • What is Ecolaboration?

 

If your question is not listed please click here to contact Nespresso by e-mail.