Frequently asked questions to Nespresso

Top 5 FAQ

  • Why do I need to descale my machine and how often?
  • What delivery options and delivery times does Nespresso offer?
  • The coffeebutton on my Vertuo Next blinks orange and I cannot start my machine.
  • How do I reset my machine to factory settings?
  • Impossible to pair a machine, the connectivity is not working correctly

 

Brand & Promotions

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  • Machine purchased from a retailer?

Machine support Vertuo Next

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  • The coffeebutton on my Vertuo Next blinks orange and I cannot start my machine.
  • Vertuo / Vertuo Next - Why is the ring light on my machine half red and half yellow?
  • I tried to pair my Vertuo Next machine and I received the message “Machine unavailable. Detected machine was unable to pair." What should I do?
  • My Vertuo Next is not pairing with Bluetooth correctly. What should I do?
  • My Vertuo Next has an issue not listed here. What should I do?
  • My Vertuo Next is not staying connected to my Wi-Fi network. What should I do?
  • Why should I connect my Vertuo Next to the mobile app?
  • Why can’t I use my carafe pour-over style capsule in my Vertuo Plus machine?

General Machine support

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  • Why do I need to descale my machine and how often?
  • Can I use other Vertuo capsules in my Vertuo Next machine?
  • Is the Vertuo Next pour-over style capsule less sustainable because it’s bigger?
  • My coffee does not get hot enough?
  • What is the difference between Vertuo Plus and Vertuo Next?
  • Where can I find the serial number of my machine?
  • Why do we use video assistance for troubleshooting?
  • Why is my Aeroccino not working optimally?
  • Impossible to pair a machine, the connectivity is not working correctly
  • Spare parts for my machine?
  • How do I get help with my Nespresso machine?
  • My Aeroccino/Barista doesn't give a good milk foam anymore, why?
  • How do I reset my machine to factory settings?
  • What is my machine warranty?
  • Milk has burned to the bottom of my Aeroccino
  • Where can I get a manual for my machine?
  • Milk is not heated / poor milk foam from my Aeroccino
  • Milk skimmers over in my Aeroccino
  • My integrated milk frother does not give a good milk foam anymore, why?
  • I want to learn more about how milk works
  • How do I clean my Aeroccino?
  • The capsule does not get perforated and there is no water
  • My machine is not working. Where can I get it repaired?
  • The milkbutton does not light up on my Lattissima One, why?

Accounting

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  • How do I receive my invoice?
  • Why does not my credit appear on my invoice?
  • Nespresso Bankgiro
  • Questions regarding Klarna payments?

Orders & order follow up

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  • What delivery options and delivery times does Nespresso offer?
  • How Budbee Delivery works?
  • How do I track my order?
  • What is the minimum order?
  • Is it possible to have a standing order of Nespresso coffee?
  • What is the delivery time when choosing Home Delivery?
  • How do I return a product?
  • My delivery is damaged, what do I do?
  • No packing slip in the package?
  • Delivery for Greenland, Faero Islands and Iceland?

Member and benefits

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  • Where can I find my status?
  • Why does not all my coffee-purchases count?
  • How can I get to the next level?
  • How do I know about my changes / upgrade?
  • What mandatory data will be required?
  • Will the benefits be permanent?
  • I've ordered the correct amount of capsules but haven't received the free descaling kit?
  • How does Nespresso handle personal data?

Our coffee

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  • Is it possible to buy an earlier Limited Edition?
  • Where can I buy Nespresso coffee?
  • Does Nespresso have decaffeinated coffee?
  • How long is the expiration date on Nespresso capsules?
  • Which nutritional values are there in a Nespresso capsule?
  • Why did Nespresso choose aluminum for capsule packaging?
  • What materials are Nespresso's capsules made of?
  • How much caffeine do the Vertuo capsules contain?
  • How do I recycle my Nespresso capsules?
  • Is the coffee grinding process for Vertuo different from the Original?
  • Why is there a price difference between Vertuo - and Original coffees?
  • Do the Nespresso capsules contain any allergens or gluten?
  • Why are the coffee blends different for Vertuo versus the Original?
  • Do the Nespresso capsules contain BPA?
  • Why are the coffee blends different for Vertuo versus the Original?
  • How much coffee is in each Vertuo capsule?
  • Does Nespresso have chocolate capsules?

Subscription+ (With or without machine) -Purchased after April 5 2023

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  • How do I pay for Subscription+?
  • What can I buy with Nespresso Credits?
  • When will the Nespresso Credits be made available?
  • Can I change my monthly amount?
  • Can I pause my Subscription+?
  • Will I own the machine after signing up to Subscription+?
  • What is the machine warranty?
  • I already have a coffee subscription, can I sign up to Subscription+?
  • The monthly payments can end up being more expensive than the machine at full price, why is this?
  • How do I cancel my Subscription+?
  • How do I update my credit card information?
  • Why do I not see my Nespresso Credits when I am logged in to the website / app?
  • What if I regret my purchase?

Coffee subscription (Standing / Recurring orders)

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  • Can I change my choice of free sleeve?
  • Can I choose my free sleeve?
  • What if I do not choose a free sleeve when I set up my Coffee Subscription?
  • If I do not choose a free sleeve when I set up my Coffee Subscription, can I claim it later?
  • Will Limited Editions be available on Coffee Subscription?
  • What happens if an item such as the Limited Edition coffees are out of stock?
  • Do I benefit from promotional activities by signing up Coffee Subscription?
  • How can I modify or cancel my Coffee Subscription?
  • Is there a fee for signing up or using this Coffee Subscription?
  • How will I know when my order will ship?
  • When am I charged?
  • How do I update my credit card information?
  • What if my credit card expires? Will it block my delivery?
  • What is the minimum order quantity for a Coffee Subscription?
  • Can I have multiple Coffee Subscriptions?
  • Are there any hidden fees for signing up for Coffee Subscription?

Machine Subscription -Purchased before April 5 2023

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  • How do I update my credit card information?
  • What is the Nespresso credit? How is it applied?
  • What if you don't use your Nespresso credit?
  • What happens to my credit if I cancel my subscription?
  • Will I own the machine after signing the Subscription contract?
  • Does the machine have the same warranty as a purchased machine?
  • For a Vertuo Next plan, I need to pay 200 DKK x 24 months, which is 4800 DKK in total. This is a lot more than the price of a Vertuo Next if I buy the machine outright. Why is this?
  • Why do I not see my credit amount when I am logged in to the website / app?

Online Support

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  • Why can´t I pay by invoice when placing my first order online?
  • I´ve asked for a new password, but no link is sent to me?
  • I cannot order through the App, what is wrong?
  • I get an error message online, what does it mean?

Other

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  • Safety instructions scented candle Nespresso Café Abs.
  • How do I order capsules to a different country?
  • Where can I find the Nespresso Boutiques?
  • How do I get in contact with Nespresso Professional?
  • I have a giftcard or want to buy a giftcard.