Frequently asked questions

Please find below an overview of the most frequently asked questions to Nespresso Customer Service. We hope that we can assist you with an answer to your query directly.

Top 5 FAQ

Do Nespresso capsules/coffee contain additional additives to create the dense crema? Do the Nespresso capsules contain dairy products to create this rich and creamy taste?
The Nespresso capsules contain only fresh roasted and ground coffee with the exception of the flavoured coffees (Vanilla Éclair, Caramel Créme Brulee, Cocoa Truffle) which also contain natural flavours added to fresh roasted and ground coffee. It is the combination of the Nespresso system - machines and hermetically sealed capsules-, which creates the consistently dense crema and perfect in-cup results.

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Why are Vertuo capsules more expensive than Original coffee?
The Vertuo capsules feature new technology: each capsule has a barcode that helps the machine recognise the ground coffee, so that the intelligent system can prepare the coffee in just the right way. In order to be able to make this wide range of cup sizes with the same coffee machine, the Vertuo system works with three different capsule sizes: a small capsule for Espressos, a medium capsule for Double Espressos and Gran Lungos, and a large capsule for Mugs. The different capsule sizes contain different amounts of coffee grounds, the larger the cup size, the more. This explains the difference in the price of the coffee capsules.

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How much coffee do the Nespresso capsules contain?
The Nespresso capsules contain 5 grams for the Espresso range and 7 grams for the Lungo range of fresh roast and ground coffee.

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Is there milk in the capsule, that it is so much bigger than usual?
No Nespresso coffee capsule contains a milk ingredient. The shape and size of the Vertuo capsules differ from the usual capsules of the Original range because it is a completely new system.

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Can I use Vertuo capsules in my Original coffee machine?

No. Nespresso Original and Vertuo coffee machines come with different capsules that work differently in their own systems.

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Orders & order follow up

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How can I buy Nespresso capsules?

Where can I buy Nespresso Professional coffee pod?
View our offer for offices, hotels, restaurants, cafes or bars at https://nespresso-pro.hu/ or call Lyreco's customer service at 06 80 08 01 08

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My package has still not arrived, what should I do now?
Nespresso will continue to guarantee the delivery of all packages. However, due to the increased number of orders, it may take longer to deliver the package. (1-3 business days) You will find the exact delivery time on this page. We cordially ask your patience.

More details: https://www.nespresso.com/hu/en/szallitasi-informaciok

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How can I pay for the capsules online?
Please be informed the Cash on Delivery payment mode is available, but we prefer online credit card payment due to health reasons or you can also pay by card to the courier.

Please use the Credit Card payment option during the checkout. (Visa or Mastercard)

From 1 January 2021 all financial institutions introduced strong customer authentication to strengthen the security of online shopping transactions.

The change is required by the European Union's Payment Directive (PSD2).According to this, when making online purchases, it is no longer enough to enter the previous data - bank card number, name, expiration date, verification (cvc2 / cvv2) code. There is a need for an identification that clarifies that the transaction was indeed initiated by the cardholder and not intended to misuse the card data.In case the identification is not successful or doesn’t take place, it is worth to visit the website of the card issuer's bank for more details, or in case of any question, contact the bank's customer services.

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What are the delivery options?
Online ordering still works, but due to the increased number of orders, delivery delays are unfortunately expected. (2-3 business days)

- If you place your order on working days before 20:00 with home delivery: DHL courier service will deliver your package in 2-3 business days.
- Boutique Pick-Up delivery mode is available again.
- You can track your parcel on the according websites:
  - DHL: https://www.dhl.hu/exp-hu/expressz/nyomon_kovetes.html
- The delivery for orders above 5.000 HUF is free.
  More about the delivery rates and options: https://www.nespresso.com/hu/en/szallitas
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How can I amend or cancel my order?
If you wish to amend or cancel your order, you should to call the free-phone number 06 80 25 82 80.

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What are the shipping costs?

* Free delivery offer for all orders above 5.000 Huf via www.nespresso.com, mobile application and phone.

Orders under 5.000 HUF the following shipping charges apply:

* Delivery costs in case of DHL home delivery: 2.490 HUF

* Delivery costs in case of Pick Pack Point delivery: 1.690 HUF

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What should I do if my package is damaged?
If you have received a damaged package, you should contact our coffee specialists on free-phone number 06 80 25 82 80. Our coffee specialists shall provide you with the best possible solution.

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How can I cancel my internet / phone order?
You can view the full terms of cancellation in clauses 10.4 and 10.5 of the Sales Conditions at the link below:

https://www.nespresso.com/hu/en/jogi-feltetelek

You can download the cancellation form here.

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Online Support

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I can't pay online by card, I get an error message. Why?
From 1 January 2021 all financial institutions introduced strong customer authentication to strengthen the security of online shopping transactions.

The change is required by the European Union's Payment Directive (PSD2).According to this, when making online purchases, it is no longer enough to enter the previous data - bank card number, name, expiration date, verification (cvc2 / cvv2) code. There is a need for an identification that clarifies that the transaction was indeed initiated by the cardholder and not intended to misuse the card data.In case the identification is not successful or doesn’t take place, it is worth to visit the website of the card issuer's bank for more details, or in case of any question, contact the bank's customer services.

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How can I record my tax number for my registration?
* Log in to the Nespresso webshop account.

* Click on your name and select "my addresses" from the drop-down menu.

- if you want to add a tax number to an existing company name, select the company name and select the "make this my default billing address" option.

- if the desired billing address is not yet included in your addresses, click the "add address" button, then after "save" select the "make this my default billing address" option.

* After the default billing address has been set and saved, select "My personal data" from the menu bar on the left.

* Here, if company data was previously saved for the default billing address, the last name, first name, e-mail address and the tax number field will also be visible under confirmation of e-mail address.

* After entering the tax number, click the save button.

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How can I change my e-mail address?
If you wish to change your email address, you need to log in to your internet account. Click on “My Account” on the order page and you will then be able to amend your personal details. Select the option “My email address” and then enter the new email address.

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I can't log in.What should I do?
If you can not log in make sure that you have checked the following:
- check if you used capital letters or any punctuation mark
- check if you used the password reminder function.
If you can not log in either way call Nespresso toll free number (0680 2582 80) for further help.

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The machines I already own are no longer shown on my account. Why?
As a result of a system upgrade, you may not see your Nespresso machine on your online account.

We can assure you, however, these machines are visible in our system and we can offer appropriate assistance at any time.

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Where can I find my membership number?
Your Nespresso membership number is created when you place your first order via www.nespresso.com or when you have registered via Nespresso on the phone or in our Boutique. Your membership number can be found on any of our invoices and also can be seen on the last page of the order at the left top corner. You are advised to provide your personal membership number whenever you contact us. This enables us to provide you with an answer as quickly as possible.

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Machine Support

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I have a technical question around my machine. Who can I ask?
We kindly ask you to contact the Nespresso team on freephone number 0680 258 280 and we’ll be happy to assist you with your inquiry. The Nespresso Club is available on workdays: from Monday to Friday from 08:00 to 19:00 and Saturday from 09:00 to 16:00.
When you contact us for technical support, you are advised to be near your coffee machine as certain solutions can be offered directly over the phone.

Regarding the usage, descaling or programming of your coffee machine we can provide you help via videos as well. These videos are available if you click on the following link. After opening the website, please chose the type of the machine you wish to handle. The videos are available in English with subtitles if needed.

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Where can I find the Nespresso repair Center?
The Nespresso Repair Center (Swiss Electronic Szerviz) is located under the following address:

91/C Cinkotai út, Budapest, 1141

The Repair Center is opened on every working day: Monday 9 am to 18 pm, Tuesday to Friday 9 am to 17 pm.

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How long is my Nespresso machine under warranty?
We provide 2 years warranty for sales below 250.000 HUF, 3 years for sales above 250.000 HUF. For the validation of warranty, the proof of purchase (original, or copy of invoice) is neccessary.
In Hungary, machines are under warranty if: purchased from Nespresso Hungrary, or its official retail partners, or the machine's type is exactly the same as those sold in Hungary.

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How often should I descale my Nespresso machine?
In order to always enjoy the highest quality coffee, we recommend to descale your machine regularly (depending on the usage). The below data provide some help:
Consumption Machines without milk frother Machines with milk frother

2 cups a day every 8 month every 4 month
4 cups a day every 5 month every 2,5 month
6 cups a day every 3 month every 1,5 month
8-10 cups a day every 2 month every 1 month

If you need further assistance, please contact our toll free number: 06 80 25 82 80

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How can I buy parts for my coffee machine?
You can buy Nespresso spare parts from the Nespresso webshop or through the customer service. Only a few popular accessories are available on the website, but parts for all machine types are available from our customer service. Please contact our colleagues on our toll-free number: 06 80 25 82 80

Important: Only accessories are available for the appliances, not internal parts!

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Can I clean the parts in a dishwasher?
We do not recommend putting any parts of the machine in the dishwasher. However, an exception is made for the milk frothers in the Lattissima range. For these, we strongly recommend disassembling the milk frother into parts and cleaning them thoroughly in the dishwasher.

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My machine pours a too short/long cup of coffee. How can I change the quantity?
If you are not satisfied with the amount of coffee the machine gives you, you can easily change it.
Turn on the coffee machine and fill the water tank with drinking water;
put a capsule in the coffee machine and a cup under the spout;
press the button for the coffee cup you want to set and hold it down until the desired amount is boiled, then release it.
The machine will remember this quantity and will brew it the next time you brew coffee. You can change the volume of any cup size at any time in this way.

For machines with a digital display, follow the instructions in the menu.

It is also possible to reset the factory quantities. Please refer to the relevant instructions in the user manual. We can also assist you with setting the quantities via video. To access the videos, please click on the link below and select the type of your device and the topic you would like help with.

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There is no water coming out of the coffee outlet. What can I do?
If no water comes out of the spout of the machine when you press one of the coffee maker buttons, the system has most likely become airless. This can happen if you do not use the machine for a long period of time and if the water in the coffee tank has run out while brewing.

In the case of Essenza Mini, Inissia, Essenza Plus, CitiZ, Pixie, Lattissima, Creatista, lift the lever so that the capsule inside falls into the container and close it. Press the button of one of the coffee cups and the built-in air venting unit will extract the remaining air from the system.

In the case of an Atelier, lift the capsule holder and insert the milk frother. Press any button to start brewing and the built-in venting unit will expel the remaining air from the system.

For Vertuo machines, please start the cleaning programme according to the instructions for use.

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What should I do if the button on my Vertuo Next coffee machine flashes orange twice and the machine won't start?
The orange double flash can mean several things, please check the following:

Have you inserted a capsule? If not, put one in the device, as it will not start without a capsule. If you have, check that the black capsule cage has not previously collected any water. This should be kept dry. It is also advisable to clean the transparent optical ring around the capsule for trouble-free barcode reading.

Make sure that the lever that closes the head is turned all the way to the stop (may vary depending on the model: up to or beyond the padlock symbol).

Gently turn the centrifugal head on the top of the head 2-3 times in each direction. Effective extraction may cause the spinning head to jam/stick due to the coffee oils being released. Then start a cleaning programme.

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I have done the descaling process on my Lattissima machine, but the descaling signal still lights up.
Lattissima devices consider the descaling program successful if:
- The descaling pipe was correctly insterted
- 6 dl liquid is poured into water tank (5 dl of water and 1 dl of Nespresso descaling liquid)
- In the rinse period fill the water tank to the maximum level
- At the end of the process the machine turnes itself off
If one of these criterias is not met, the device detects the process has not been performed properly. Please perform the process again as described above (no descaling solution is required for water reprocessing).

If you need further assistance, please contact our toll free number: 06 80 25 82 80

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There is too much water in the drip tray. What happend?
It is totally normal that some of the water or coffee flows/drops into the capsule container. Mostly it happens when you do not insert a capsule into the machine, and the rewing unit is not sealed with the capsule.

The capsule container can hold 5 or 6 used capsule. Coffee/water is also collected in the drip tray in the same time (about half in this time). It is advisable to empty it regularly because the collected liquid flows easily.

If the capsule is deformed or improperly inserted, the brewing unit will not close tightly and water will flow straight through to the coffee outlet or to the drip tray.

If the problem persists and there is a huge amount of water in the drip tray, please contact Nespresso

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My Latissima device does not produce proper milk froth. What should I do?
The milk frother or the steam system of the appliance is probably clogged.
-Disassemble the milk frother unit according to the instructions and wash it thoroughly - it can be cleaned in a household dishwasher (max 60 °C) - and reassemble it.
-Switch on the appliance, fill the water tank with drinking water and put the milk frother unit on. Place a large cup/glass under the spout of the milk frother.
-Press and hold the button marked 'clean' on the milk frother unit for 10-15 seconds. The unit will steam through the system. If necessary, repeat the steaming process several times.

- If the above does not solve the problem, descale the appliance as described in the instructions for use.

We can also help you with milk frother cleaning via video. To access the videos, please click on Machine Assistance and then select the type of machine you have and the topic you would like help with.

Important: For good quality milk foam, you need milk that is chilled, preferably with a higher protein content. Some types of milk (e.g. organic, lactose-free, soy, seed and other alternative milks) do not foam well. Try to use cold, preferably long-life milk with a fat content of between 1.5 and 3.5%.

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The coffee is not hot enough in the cup, what could be the reason?
The optimum temperature of the coffee at the coffee outlet is between 83-89 °C. It might be much colder in the cup, especially if the cup itself is cold, or if a short coffee is prepaper into a big cup. We advise to preheat the cup with hot water. The other possible reason is that the machine needs to be descaled.

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Capsules not perforated. What can I do?
It is always a good idea to check that the used capsule holder is not full, which can prevent the new capsule from being inserted properly.

It is important that, with the capsule holder fully open (with the sliding switch open in the case of U, Prodigio, Expert), the capsule is inserted into the device without any adjustment and then closed until it is completely horizontal.

The coffee flow may be partially or completely blocked. In such a case, it is necessary to clean the pyramid plate (the part that pierces the capsule from the front) with a sponge or a softer brush. Then turn the machine on, fill the water tank with drinking water. Place a large cup under the spout. Brew a portion of water through the machine, without the capsule. Repeat this 3-4 times until you have clean water flowing from the machine.

Suggestion: It's a good idea to do a clean water cleansing once every 1-2 days with 1 cup of water.

Another possible reason is the need to descale the appliance.

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Machine produces coffee with grounds in the cup, or the coffee goes to the used capsule container, instead of coming through the outlet
The coffee outlet may be partially or completely blocked.

It is necessary to clean the pyramid plate (the part which perforates capsules) with a sponge or a softer brush. Then turn on the machine, fill the water tank with drinking water. Place a larger cup under the outlet. Brew some water through the device without capsules. Repeat this procedure 3-4 times until there is clear water flow from the appliance.

Recommendation: It is advisable to clean the water thoroughly once a day with 1 cup of water.

Another possible reason is the device need to be descaled.

If you need further assistance, please contact our toll free number: 06 80 25 82 80

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Buttons are blinking (Essenza Mini, Inissia, Pixie, Citiz). What can I do?
Slow, steady flashing:

The device is heating up. After about 25-40 seconds (depending on the type of appliance and the amount of water scale), this flash changes to a steady light. The appliance can then be used.
Fast and steady flashing (Essenza mini, Essenza Plus, Inissia, Pixie, Citiz):
The appliance is in descaling mode. To exit descaling mode, press and hold both buttons simultaneously for 5-6 seconds.
The appliance is overheated. Please allow to cool down, do not use for at least 30 minutes.

All 9 buttons flash simultaneously (Atelier):

In this case, the appliance must be primed. This can happen when the appliance is first switched on or when the water in the tank runs out.

Lift the lever and insert the milk frother. Start brewing with any of the milk recipe buttons and the built-in priming unit will squeeze the remaining air out of the system.

Quick triple flash:

Indicates an electronic fault in the appliance. Please contact Nespresso Customer Service.

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I cannot enter or exit the descaling mode. (Essenza mini, Inissia, Pixie, Citiz)
To activate or deactivate the descaling mode: press and hold both buttons simultaneously for at least 5-6 seconds, until the buttons change to a slower flashing or until the buttons light up continuously.

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Vertuo

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What is Vertuo?

The Vertuo product family is a reinterpretation of coffee with innovative brewing technology and a unique design for an unparalleled coffee experience. Offering fresh coffee crowned with crema, Vertuo coffee machines make four cup sizes at the touch of a button:

Espresso (40 ml), Double Espresso (80 ml), Gran Lungo (150 ml) and Mug (230 ml). To make these many cup sizes with the same coffee machine, the Vertuo system works with three different capsule sizes: A smaller capsules for espressos, a medium size for Double Espressos and Gran Lungos, and a big capsule for the Mug.

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Can I use Vertuo capsules in my Original coffee machine?

No. Nespresso Original and Vertuo coffee machines come with different capsules that work differently in their own systems.

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What is Centrifusion ™ technology?
With the Centrifusion ™ technology of Nespresso Vertuo machines, you can also extract the last drop of aromas from each Vertuo capsule. The system spins the capsule at 4,000 rpm, mixing the coffee grounds with the hot water to create a crema that is guaranteed to crown your favorite coffee.

The different extraction phases are as per follow:
- The capsule is read and all of the extraction parameters are defined
- Infusion: the machine injects water in the capsule
- Centrifusion: the machine rotates the capsule while continuously injecting water to extract all the aromas of the coffee and create the perfect crema
- Finalisation: the rotation reaches up to 4000 rotations per minute to fully extract the coffee and to dry the capsule.
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How to rinse the Vertuo coffee maker?

You can also watch the process in the movie below.

Make sure that the top of the coffee machine is locked and plugged in.

Then fill the water tank, remove the drip tray and place a bowl with a capacity of at least 1 liter in front of the coffee machine.

Turn on the coffee machine by pressing the operating button on the top once. When it is no longer flashing but lit continuously, the coffee machine is switched on.

Then press the button 3 times within 2 seconds, which will automatically start the rinsing process, however, it may take up to 2 minutes for the water to drain from the coffee machine.

The operation may take up to 7 minutes. The process can be stopped at any time by pressing the button again.

When cleaning is complete, the button will light continuously.

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Where can I find help with the maintenance and operation of my Vertuo Next device?

See the website for detailed descriptions and videos for assistance.

In addition, if you have any problems with your coffee machine, we recommend that you contact our coffee specialists, who are available online and by phone to help you.

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Are Vertuo capsules also recycled?

Yes. All Vertuo capsules can be recycled through the existing recycling systems for Nespresso capsules and can be returned to us in the same ways. The two types of capsules can be collected in the same used capsule collection bag.

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What do the colours of the button on the coffee machine mean?
You can see the meanings of the device flashing in the video below.

In addition, if you have any problems with your coffee machine, we recommend that you contact our coffee specialists, who are available online and by phone to help you. In addition, we recommend that you register your coffee machine so that you can easily access our online help videos, technical advice, whatever your problems.

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Why is water in the used capsule holder?
It is perfectly normal for a few ml of water to spill into the used capsule holder and drip tray during cooking.

Nespresso has released a new version of software to reduce the risk of spillage into the drip tray. To update your machine, use the Nespresso Application. Follow the steps here. Once connected, your machine will perform the update within 48 hours.

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What should I do if the button flashes twice orange and the device does not start?

Flashing orange light can mean several things, please check the followings:

Did you put a capsule in it? If not, put it in the device as it will not start without a capsule. If you have put it in, check that not all the water in the black capsule cup has accumulated beforehand.

This place would need to be kept dry. It is also a good idea to clean the transparent optical ring around the cup for trouble-free barcode reading.

Make sure that the lever that closes the head is turned all the way to the stop (may vary depending on the model: till lock sign or beyond)

Carefully turn the rotating pyramid plate on the top of the head 2-3 times in both directions. Due to the efficient extraction, the rotating head may jam/stuck due to the dissolving coffee oils.

Then start a cleaning program.

If the problem persists, please contact our customer service.

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The bigger the capsule, the more intense it is, the more caffeine it contains? How much caffeine does each Vertuo capsule contain?
The amount of caffeine is different for each coffee and depends on three factors: the proportion of Robusta in the blend (Robusta contains twice as much caffeine as Arabica), and the quantity of ground coffee and water used to prepare the cup.

For Vertuo, the caffeine content varies depending on the cup size and coffee blend:
- Espresso (40ml): 70-150mg/cup
- Gran Lungo (150ml): 120-200mg/cup
- Mug (230ml) and Alto (414ml): 140-200mg/cup
- Half Caffeinato (230ml): 90mg/cup
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Why is the layer of Vertuo crema so thick?

Crema is a naturally formed foam of coffee and air. It is produced during the extraction process and is a sign of ultimate coffee quality, enhancing the tasting pleasure. The crema protects coffee aromas, sealing them in the cup until they are released as the coffee drinker enjoys his/her coffee. The crema allows consumers to benefit from the full aromatic profile. This is the first single-serve system to brew large-cup coffee with crema, as crema has traditionally been a feature of espresso.

The crema of Original Espressos and Lungos is dense and creamy while the crema from the Vertuo is more generous.

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Why is there a barcode on Vertuo capsules?

The Vertuo machine reads the barcode on the rim of the capsules to identify how to prepare the coffee. The machine adjust the parameters needed for the specific coffee, such as the amount of water, length of infusion, temperature of water, speed of extraction, flow rate and more.

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Why does Vertuo offer different coffee blends than Original?
Our coffee blends are developed using a unique process that includes the precise screening of coffee beans, as well as the expert blending, roasting and grinding of the blends to ensure the finished product is optimally matched to the coffee making parameters of your Vertuo.

With more than 27 different coffee pods and 4 different cup sizes available, we are confident that you will find the Vertuo coffee that will give you the perfect coffee moment in your home, every time.

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Why are Vertuo capsules more expensive than Original coffee?
The Vertuo capsules feature new technology: each capsule has a barcode that helps the machine recognise the ground coffee, so that the intelligent system can prepare the coffee in just the right way. In order to be able to make this wide range of cup sizes with the same coffee machine, the Vertuo system works with three different capsule sizes: a small capsule for Espressos, a medium capsule for Double Espressos and Gran Lungos, and a large capsule for Mugs. The different capsule sizes contain different amounts of coffee grounds, the larger the cup size, the more. This explains the difference in the price of the coffee capsules.

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Is there milk in the capsule, that it is so much bigger than usual?
No Nespresso coffee capsule contains a milk ingredient. The shape and size of the Vertuo capsules differ from the usual capsules of the Original range because it is a completely new system.

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Which Original capsule is Vertuo coffee similar to?
We recommend that you take a look at the taste and aroma profile of each capsule on our website, so you can easily compare Original and Vertuo coffees. You can also help us to categorise the capsules of the two systems, as for example the Master Origins or Barista Creations ranges are available for both systems.

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What can I do if the amount of the best-tasting blend for me turns out to be too much?
The Nespresso Vertuo system works with extreme precision, with unique coffee-making parameters that are specifically designed for each blend. Nespresso Vertuo's intelligent coffee brewing system recognises the specific capsule and, based on this, adjusts the necessary parameters (speed and volume of water flow, temperature, duration and speed of capsule spin) to achieve a perfect result. The properties of the coffee obtained are determined by the harmony between these parameters and the blend.

You can also stop the brewing process earlier by pressing the button on top of the coffee machine.

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Can I buy Vertuo coffee elsewhere, or only at Nespresso?
You can buy Vertuo capsules exclusively at Nespresso Boutique, on the Nespresso website or over the phone.

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Subscription

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How does the Coffee Machine Bonus Program works?
If you wish to know the details and conditions of the Coffee Machine Bonus Program, please click on the link below:

https://www.nespresso.com/hu/en/kavegep-bonuszprogram#/

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How does the Coffee Subscription by Nespresso works?
If you wish to know the details and conditions of the Subscription by Nespresso please click the link below:

https://www.nespresso.com/hu/en/bonuszprogram#/

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Kávé bónuszprogram számlamagyarázat
Jelen tájékoztató a Kávé Bónuszprogram során keletkezett vásárlói egyenleg és a Nespresso által jóváírt bónuszprogram kedvezmény felhasználásának számlán történő megjelenítésének magyarázatául szolgál.

A számla a következő tételeket tartalmazza:
- Bónuszprogram kedvezmény (FREECREDITS) – a vásárló havi befizetései után jóváírt 10%-os bónuszösszeg, amelyet a vevő termékvásárláskor kedvezményként érvényesíthet. A számlán a kedvezményt negatív előjellel tüntetjük fel a termékek között, amely összeggel csökkentjük a vevő által fizetendő összeget.
- Vásárolt termékek
- A számlán a termékek nettó egységára, a megvásárolt termékek nettó értéke, ÁFA értéke, valamint bruttó értéke szerepel, melyek feltüntetése a számlán törvényi előírás szerint kötelező. (Áfa tv. 169. §)
- A Részösszeg sor a vásárolt termékek és kedvezmények együttes értéke
- Felhasznált kredit – vásárló által a bónuszprogram havídíj jogcímén befizetett kummulált és a vásárlás időpontjában rendelkezésre álló összeg, amely a vásárlás során fizetőeszközként szolgál
- Fizetendő összeg – a vásárlás ellenértékeként tényleges fizetendő összeget mutatja.
- Fizetendő összeg = Részösszeg - Felhasznált kredit
Az aktuálisan felhasználható egyenlegről vásárlóinkat havonta e-mailben tájékoztatjuk, valamint vevő a webshop fiókjában is megtekintheti.

Minden további részlet a Bónuszprogramról weboldalunkon megtekinthető: Jogi feltételek - Bónuszprogram konstrukciók)

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Our coffees

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What are Robusta and Arabica?
There are 60 species of coffee tree in the world, and only 2 are cultivated for consumption: Coffea Arabica (Arabica) and Coffea Canephora (Robusta). Arabica shrubs are delicate and demanding plants, cultivated in plantations situated on the slopes of mountains, mainly in Central and South America, and in Eastern Africa. The delicacy of its aroma generally increases as the altitude at which it is grown rises. Robusta is more resistant to the conditions of tropical climates and grows in areas disliked by the Arabica plant, in low-lying country where it is hot and humid, mainly in West Africa and in South-East Asia.

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What makes Nespresso coffee different? What is the best quality coffee? Why is the price difference between Nespresso coffee and competitors' products?
The Nespresso concept has redefined and revolutionised the way millions of people enjoy their espresso coffee today. It has shaped the global coffee culture. Thanks to continuous innovations and highest quality, Nespresso has evolved from being the pioneer and trendsetter for portioned coffee into a worldwide reference.

Each Nespresso blend has unique aromatic notes. Our standard selection of 30 various blends can be subdivided into six coffee families, based on their similar characteristics. These families are Ispirazione Italiana, Barista Creations, Master Origin, Espresso and Lungo.

Perfect coffee is no coincidence, it all starts at the growing land. It must be deliberately created, consistently and without compromise, cup after cup, which means we push the boundaries uncompromisingly at every step of the long value chain from tree to cup.

Nespresso capsules are designed to work perfectly with Nespresso machines. Capsule technology is not only infinitely recyclable; it also retains the freshness and quality of ground coffee. It is completely sealed from air, light and humidity, guarding the aroma, freshness and flavour of perfectly ground coffee until the moment of brewing.

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There are a lot of varieties, how can I find the ones I will like/prefer?
Our wide coffee range of 30 capsules is primarily organized by cup size, espresso or lungo, caffeinated or decaffeinated. On the following page you can fill out a test and discover which capsules are similar to your taste:

https://www.nespresso.com/hu/en/kave-valaszto

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How much coffee do the Nespresso capsules contain?
The Nespresso capsules contain 5 grams for the Espresso range and 7 grams for the Lungo range of fresh roast and ground coffee.

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Does a strong coffee according to the Nespresso intensity scale contain more caffeine than the lower intensity rating coffees?
The intensity is defined by a coffee's degree of roasting, its body and its bitterness. In addition the intensity is due to the concentration of the coffee. It does not refer to the amount of caffeine found in the coffee.

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What is the caffeine content of a Nespresso capsule?
All Nespresso coffees contain between 40 and 130 mg of caffeine. The amount of caffeine in a capsule depends on the varieties of coffee used in the recipe. The Robusta contains an average of 2.4% whereas the Arabica contain approximately 1.3% of caffeine. Decaffeinated capsules contain less than 0.1% of caffeine.

Kazaar, Master Origin India, World Explorations Cape Town Envivo Lungo and Barista Creations Corto have more than 100 mg caffeine per cup due to their high Robusta content.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Standards Agency):

Cup of filter coffee: 80–200 mg
Mug of instant coffee: 40–100 mg
Tea cup: 25–110 mg
Standard cola drink: up to 50mg
Standard energy drink: 80 mg
Dark chocolate bar: up to 50mg (Milk chocolate: 25 mg)

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Is there any caffeine in the decaffeinated blend ?
All decaffeinated product is tested and must legally contain less than 0.1% residual caffeine. Caffein content is checked in green coffee, in roasted coffee and in the finished product. Decaffeinated coffee contains max 3 mg of caffine per cup.

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How does Nespresso prepare its decaffeinated coffees?
Nespresso uses coffee decaffeinated with water and carbon dioxide from natural sources. For the Nestlé -owned water decaffeination process, green coffee grains are soaked in hot water in order to dissolve caffeine. The green coffee beans free of caffeine are dried while the water extract goes through active carbon where caffeine is absorbed. Dried green coffee beans are re-soaked in the water extract now free of caffeine. Subsequently, green coffee beans are dried and roasted. Decaffeination with carbon dioxide is a very gentle process occuring under pressure at almost room temperature. Caffeine is extracted very selectively, reducing any unwanted changes to the coffee bean composition to a very minimum. The residual caffeine content in decaffeinated coffee at Nespresso is below 0.1% w/w, in order to comply with the most stringent regulatory requirements in this field. Nespresso has several varieties of decaffeinated coffee. Both extraction processes allow to extract caffeine while keeping intact the aromas and flavours of coffee. The decaffeinated Nespresso varieties undergo the same quality controls applied to other Nespresso varieties.

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Can pregnant women consume coffee?
Scientific evidence indicate that moderate coffee consumption is safe for pregnant / breast feeding women (equivalent to 200 mg of caffein / day). If you are concerned about potential sensitivity to coffee we advice you to consult your health practitioner.

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Why doesn't Nespresso make hot chocolate or tea?
Nespresso focus is on coffee expertise and experience; currently there are no plans to diversify into other beverages.

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Do Nespresso capsules/coffee contain additional additives to create the dense crema? Do the Nespresso capsules contain dairy products to create this rich and creamy taste?
The Nespresso capsules contain only fresh roasted and ground coffee with the exception of the flavoured coffees (Vanilla Éclair, Caramel Créme Brulee, Cocoa Truffle) which also contain natural flavours added to fresh roasted and ground coffee. It is the combination of the Nespresso system - machines and hermetically sealed capsules-, which creates the consistently dense crema and perfect in-cup results.

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What is the shelf-life of Nespresso coffee?
The shelf-life of Nespresso coffee ranges is 12 Months from the date of production. The perfectly portioned coffee capsules are filled in hermetically sealed in 100% recyclable aluminium Nespresso capsules to preserve ultimate freshness from the harmful effects of air, light and moisture. Nespresso guarantees product freshness up to this date with no significant deterioration in cup quality.

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Aluminium in the Nespresso coffee cup?
All coffees contain aluminium which is naturally present in green coffees, as in many other raw materials of agricultural origin. Nespresso coffee does NOT contain aluminium coming from the capsules nor the pods, as coffee is not in direct contact with the aluminium sheet. There is a food grade film (invisible) which separates the aluminium from the coffee. The analyses Nespresso performs show that there is NO contribution from the Aluminium coming from the capsule to the cup.

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How are the coffees flavoured ? What about allergens?
Flavours come in the form of a very fine powder. They are added to the coffee after grinding. As they are specially designed for Nespresso to make a perfect and original harmony, the flavours have been recreated using a blend containing natural substances. These natural substances have a natural origins like plants or flowers, with at least part of the natural substance originating from a base component of the characterized flavour. The flavours do not contain any food allergens.

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Plant based milk vs milk frothing
Nowadays, we can find many alternative milks on store shelves. These plant-based milks can also be a great complement to coffee: they can be made from cereals (rice, oats, barley), legumes (soya, chickpeas) or nuts (almonds, walnuts, chestnuts, coconut). Unfortunately, most of them are not suitable for making milk foam.

This is because most plant-based milks have little or no protein content. The foaming properties / frothability of milk doesn’t depend on the fat content of the milk, but are determined solely by the protein content.

There is a choice of different brands and different products, which may have different protein contents. For better results, it is therefore advisable to choose the product with the highest protein content.

It is also important to point out that plant milks (and animal-derived milks) do not remain completely homogeneous after opening. It is therefore advisable to consume the opened carton as soon as possible and to shake it thoroughly before use.

Please also make sure that the milk temperature is between 4°C and 6°C and pour it into a completely cleaned, dry milk Aeroccino. To avoid deposits and consequent breakdowns, always clean the whisk thoroughly, soaking it in warm water with detergent if necessary.

Tip1: some brands have a range of Barista products specifically designed for milk whipping

Tip 2: Add 10-20% soya milk to the milk you want to froth (soya milk has a higher protein content than other plant milks)

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Recycling

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What is the Nespresso AAA Sustainable Quality™ Coffee Program?
Nespresso has put in place its unique AAA Sustainable Quality™ Program to secure the long-term supply of highest quality coffee for our consumers, while improving the quality of life of farmers and their communities. Nespresso has committed to source 80% of its coffee from its unique AAA Sustainable Quality™ Program including Rainforest Alliance certification by 2013. Nespresso has chosen to work with Rainforest Alliance to develop its AAA Sustainable Quality™ Program because Rainforest Alliance recognises the importance of quality to Nespresso’s sustainable success.

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Does Nespresso support the collecting and the recycling the used capsules?
A Nespresso considers the reduction of its carbon footprint particularly important, therefore like in other Western European countries has launched its capsule recycling program in Hungary too.

All Nespresso Grand Cru capsules are made of aluminium, as this is the most appropriate material to preserve the perfect quality and freshness of our coffee.

After the separation of components, coffee grounds can be upgraded in a number of ways. They can be used for example as a natural fertiliser for agriculture or as an energy source for domestic heating.

The recycling of used coffee capsules in Hungary has been fully elaborated by Nespresso and these are carried out within the territory of Hungary. Recycling of both aluminium and coffee grounds are held by our professional partners, aluminium continues its was in aluminium production and coffee grounds is reused as energy resource.

Currently you are able to bring your used coffee capsules to our used coffee capsule container in the Nespresso Boutiques, however Nespresso elaborates new collecting system to triplicate its capacity in order to increase the number of recycled capsules to 75 %.

The Nespresso Boutiques can be found on the following address:

Nespresso Boutique:
- Nespresso Boutique Andrássy: 1061 Budapest, Andrássy út 27.,
- Nespresso Boutique Allee: Allee Bevásárlóközpont, földszint, 1117 Budapest, Október huszonharmadika u. 8-10.
- Nespresso Boutique Aréna: Arena Plaza, földszint 1087 Budapest, Kerepesi út 9.
- Nespresso Boutique Győr - ÁRKÁD Győr Bevásárlóközpont, földszint: 9027 Győr, Budai út 1.
Nespresso mini Boutique:
- Nespresso Mini Boutique - MAMMUT Bevásárló- és szórakoztató központ, 1024 Budapest, Lövőház utca 2-6, Mammut II., földszint
- Nespresso Mini Boutique - MOM Park Bevásárlóközpont, földszint: 1123 Budapest, Alkotás utca 53.
- Nespresso Mini Boutique - ÁRKÁD Bevásárlóközpont, földszint: 1106 Budapest, Örs vezér tere 25/A
- Nespresso Mini Boutique - WESTEND CITY CENTER Bevásárlóközpont, földszint: 1062 Budapest, Váci út 3.,
We are on to make the process more easier and wider. There is an opportunity to send the used capsules back by the DHL courrier service. During your order delivery they can recieve your used capsules to be recycled.

If you wish to get more information on recycling, please visit: https://www.nespresso.com/positive/hu/en#!/sustainability

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What are the advantages of aluminium/aluminum capsules over other materials? Why does Nespresso choose Aluminium?
Nespresso's aluminum capsules perfectly ensure the freshness and aroma of our coffees. Aluminum is also a material that can be recycled an unlimited number of times without losing its properties. Approximately one-third of the world's aluminum needs come from recycled sources, and 75% of the aluminum ever produced is still in use. Thanks to recycling, we can give capsules a new life.

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Brand & Promotions

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How long does the processing take?
If the voucher is uploaded on our website or sent us by post, it will be processed in the incoming order within two business days, if possible. If you would like to validate the voucher personally in one of our Boutiques, it can be processed immediatelly.

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Where do I find the serial number?
The serial number has 19 digits and starts with 08..., 09..., 10..., 11... or 12... depending on the year of production.
You will find the serial number (according to the machine model) on the drip tray, underneath the machine beneath the barcode and/or on the machine's reverse side on a silver sticker. Mostly there is an additional sticker on the packaging.

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How do I submit the voucher?
You can choose between 2 different options:
- submit the voucher in our boutiques;

- visit the https://www.nespresso.com/hu/en/partneruzlet-kedvezmeny-bevaltas

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Nespresso&YOU;

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What are the benefits of a coffee machine renewal program?
Have you reached Ambassador level and would you like to replace your old Nespresso coffee machine?

Buy at least 550 Nespresso coffee capsules in a single order and choose a Citiz coffee machine for only HUF 1 – instead of its normal price – or buy at least 900 Nespresso coffee capsules and choose a Lattissima One for only HUF 1 – instead of its normal price – or buy at least 450 Nespresso coffee capsules and chosse a Vertuo Next coffee machine for only HUF 1 – instead of its normal price.

The HUF 1 offer shall apply only to Nespresso Vertuo Next, Citiz and Lattissima One coffee machines in case of purchasing 450 550 or 900 coffee capsules. In case you would like to purchase a different coffee machine, you shall be able to buy it at a discounted price subject to the following conditions:

Citiz OFFER

The quantity of Nespresso coffee capsules to be purchased in order to qualify for the discount is 550 pcs.

The promotional discount is equal to the difference between the applicable consumer price of the Citiz coffee machine and its discounted price (HUF 1). Thus, in using the promotional discount on the coffee machine, in case of purchasing 550 Nespresso coffees capsules, the price of our Citiz coffee machine shall be HUF 1, while all of our more expensive Original coffee machines shall cost the difference between the normal price of the chosen Original coffee machine and that of the a Citiz coffee machine plus HUF 1.

Lattissima ONE OFFER

The quantity of Nespresso coffee capsules to be purchased in order to qualify for the discount is 900 pcs.

The promotional discount is equal to the difference between the applicable consumer price of the Lattissima One coffee machine and its discounted price (HUF 1). Thus, in using the promotional discount on the coffee machine, in case of purchasing 900 Nespresso coffees capsules, the price of our Lattissima One coffee machine shall be HUF 1, while all of our more expensive Original coffee machines shall cost the difference between the normal price of the chosen Original coffee machine and that of the a Lattissima One coffee machine plus HUF 1.

Vertuo Next OFFER

The quantity of Nespresso coffee capsules to be purchased in order to qualify for the discount is 450 pcs.

The promotional discount is equal to the difference between the applicable consumer price of the Vertuo Next coffee machine and its discounted price (HUF 1). Only Nespresso Vertuo type coffee machines are subject to the Nespresso Vertuo Next offer. In using the promotional discount on the coffee machine, in case of purchasing 450 Nespresso coffees capsules, the price of our Vertuo Next coffee machine shall be HUF 1, while all of our more expensive Vertuo coffee machines shall cost the difference between the normal price of the chosen Vertuo coffee machine and that of the Vertuo Next coffee machine plus HUF 1.

Maximum one Nespresso coffee machine can be purchased in one membership year, with one registration, with the conditions of the above offer. A difference between the discounted price and the invoice price cannot be credited to the customer’s account, or paid in cash. The discount cannot be applied simultaneously with other promotional offers by Nespresso. The discount shall be deducted from the price of the product, if other conditions are met, and it cannot be converted to other products or cash. The discount can be applied only to purchases made by our Ambassador members.

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