Frequently asked questions
Please find below an overview of the most frequently asked questions to Nespresso's Customer Relationship Centers. We hope that we can assist you with an answer to your query directly.
Top 5 FAQ
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How long is the period of warranty that comes with my NESPRESSO machine? / If my machine broke down, how can Nespresso assist me? / How long will it take to repair? / How much do I have to pay if the machine is out of warranty?
All model comes with 2 years warranty. The warranty period starts from the date of purchase which shows on the receipt.
Need assistance about the machine, please contact NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00am. to 07.00pm), our assistance or instructions on how to proceed the basic troubleshooting before open repair ticket.
Our trained machine specialists are qualified to carry out a full diagnosis by phone with you. If the basic troubleshooting cannot resolve, the repair service will include the following :
- We will offer pick up service of your NESPRESSO machine from your home to our repair service center.
- Offer a loan machine to use during the repair period ( model and service are subject to availability).
- Repair of your NESPRESSO machine and a full check of its components.
- Return of your NESPRESSO machine to the same collection address.
- Repaired parts will be warranted for the unexpired portion of the original warranty or six months, whichever is greater.
*Please note:For the machine that out of warranty, the flat fee is 2,400 Baht for all milk function machine and 1,900 Baht for all none milk function machine. Customer will pay for the fees on the date of return with the delivery staff but there will be a free of charge if the machine cannot be repaired for any reason.
During the warranty period, NESPRESSO will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted only for the unexpired portion of the original warranty or six months, whichever is greater. This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond NESPRESSO’s reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to improper power supply, unauthorized product modification or repair, use for commercial purposes, fire, lightning, flood or other external causes. This warranty is valid only in the country of purchase or in such other countries where NESPRESSO sells or services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. A flat fee is applied if the NESPRESSO machine is no longer under warranty.
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Can I trade in my machine?
This program is currently not available in Thailand.
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Return and Refund Policy
Online and Customer Service Purchases: Products can be returned within 7 days from the date of receipt, provided they are in their original condition with all labels intact. To initiate a return, please contact us at 1800-019-090. After we successfully received your return parcel, we shall proceed to refund within 15 days of reception.
Boutique Purchases: All products sold at our boutiques are non-exchangeable and non-refundable. However, we may, at our discretion, accept returns or exchanges within 7 days from the purchase date if the products were damaged before purchase. Returns for boutique purchases must be made at the boutique where the purchase was made.
Consumables: For food safety reasons, consumable items (e.g., coffee) cannot be returned or exchanged for any purchases.
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How often should I rinse my machine?
We recommend perform rinsing mode and clear your machine regularly or at least once a week.
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Why do I need to descale my Nespresso machine? (I do not live in a hard water area)
All Nespresso machines will eventually need this Descaling maintenance
- more often in a medium/hard water area
- as the lime scale builds up much quicker.
In soft water areas lime scale may not be the major concern
- however, in order to ensure the highest performance possible, it is recommended to descale
regularly
- this descaling solution will also cleanse the machine or any ground coffee that may have built upDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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How does the Click & Collect service work?
It is a new service which allows you to place your order through our brand.com or Nespresso application and collect at the selected boutique. This is a complimentary free service and no minimum spending is required. Products offering include capsules, accessories, and machines.
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Is Click & Collect service available in all boutiques?
This service offering is available only at Siam Paragon, Emquartier, Icon Siam, Mega Bangna and Central Ladprao Boutiques at the moment.
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How do I know if my order is ready for collection?
You can collect your order after receiving an email with subject 'YOUR ORDER IS READY TO PICK UP'. Do ensure that you collect your order during boutiques operating hours.
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What documents do I need to bring along at the time of collection?
Please provide your Click & Collect order number to our Boutique Coffee Specialist. The order number can be found in the email sent to you once the order is ready to be picked up.
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What happens if I do not collect my order?
We will hold on to your order at the selected boutique for 3 days after the purchased date. During the collection period, our Nespresso Customer Service will contact you to remind to collect your order at the selected boutique. After 3 days of no show, your order will be cancelled and refunded.
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If I want to return and refund my order after the collection, how do I do that?
Please note that Click & Collect service will apply the Boutique Return and Refund Policy as below information.
Boutique Purchases: All products sold at our boutiques are non-exchangeable and non-refundable. However, we may, at our discretion, accept returns or exchanges within 7 days from the purchase date if the products were damaged before purchase. Returns for boutique purchases must be made at the boutique where the purchase was made.
Consumables: For food safety reasons, consumable items (e.g., coffee) cannot be returned or exchanged for any purchases.
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How do I receive the tax invoice from Click & Collect service?
An e-Tax Invoice will be sent to your email address which was registered to a Nespresso account. You will receive the document no later than 2 business days after placing an order successfully. However, if you still wish to receive a paper tax invoice, please contact us at our toll-free number 1800-019-090 every day during business hours from 08:00 to 19:00, or by sending an email to club.thailand@nespresso.com
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e-Tax Invoice
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What is e-Tax Invoice? Can I use the e-Tax Invoice to claim VAT from The Revenue Department?
e-Tax Invoice is a document in digital format in accordance with Revenue Department regulations. You will receive the legitimate document in PDF file with a digital signature through your registered email address with Nespresso instead of paper. Furthermore, this change is also aligned with our sustainability commitments to reduce our carbon footprint. However, if you still wish to receive a paper tax invoice, please contact us at our toll-free number 1800-019-090 every day during business hours from 08:00 to 19:00, or by sending an email to club.thailand@nespresso.com
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How can I receive an e-Tax Invoice and when?
An e-Tax Invoice will be sent to your email address which was registered to a Nespresso account. You will receive the document no later than 2 business days after placing an order successfully. However, if you still wish to receive a paper tax invoice, please contact us at our toll-free number 1800-019-090 every day during business hours from 08:00 to 19:00, or by sending an email to club.thailand@nespresso.com
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What are the e-Tax Invoice amendment conditions?
1. What is e-Tax Invoice? Can I use the e-Tax Invoice to claim VAT from The Revenue Department?
e-Tax Invoice is a document in digital format in accordance with Revenue Department regulations. You will receive the legitimate document in PDF file with a digital signature through your registered email address with Nespresso instead of paper. Furthermore, this change is also aligned with our sustainability commitments to reduce our carbon footprint
2. How can I receive an e-Tax Invoice and when?
An e-Tax Invoice will be sent to your email address which was registered to a Nespresso account. You will receive the document no later than 2 business days after placing an order successfully.
3. Why can’t I receive an e-Tax Invoice immediately?
Nespresso is utilizing a service provider to generate an e-Tax Invoice and e-Credit Note, which will take time to implement. Nevertheless, the document will be delivered to your registered email address within 2 business days after an order was successfully placed.
4. Can I still receive tax invoice in paper?
An e-Tax Invoice that was issued in accordance with Revenue Department regulations and includes a digital signature is a valid document that can be used without the need for printing.
5. I did not receive an e-Tax Invoice through my email address, what can I do?
An e-Tax Invoice will be sent to an email address which was registered to your Nespresso account. We recommend you to verify that your email address is valid and spelled correctly.
* In case your email address is incorrectly spelled, please contact our Call Center or Nespresso Boutiques to update your email address accordingly.
* In case your email address is correct, but you have not received an e-Tax Invoice, please contact our Call Center or Nespresso Boutiques to resend the document accordingly.
* You can contact our Call Center at 1800-019-090 (Toll-Free) or email: club.thailand@nespresso.com, every day from 08.00 - 19.00
6. What are the e-Tax Invoice amendment conditions?
1. For Nespresso boutique purchases, please contact the boutique where you made the purchase within 5 days after the order was placed successfully.
2. For Nespresso's official website or application, call center and official Nespresso shops on Marketplace, you can request the change of e-Tax Invoice information within 5 days after the order was delivered successfully, please contact our call center via email: club.thailand@nespresso.com
3. You may request amendments for the following information.
a. Incorrect spelling of name, but the data cannot be changed to belong to another person.
b. Incorrect Tax Identification Number or incorrect digits, but it cannot be changed to another person's Tax Identification Number
c. Incorrect address.
d. Changes to the list of products in the e-tax invoice are not allowed. The product list must match the original e-tax invoice.
Please be aware that Nespresso reserves the right to amend an e-Tax Invoice only 1 time. A credit note will be issued along with a new e-Tax Invoice and sent to you via email within 30 business days from the date of receiving updated information.
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Can I still receive tax invoice in paper?
An e-Tax Invoice that was issued in accordance with Revenue Department regulations and includes a digital signature is a valid document that can be used without the need for printing. However, if you still wish to receive a paper tax invoice, please contact us at our toll-free number 1800-019-090 every day during business hours from 08:00 to 19:00, or by sending an email to club.thailand@nespresso.co.th
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Why can’t I receive an e-Tax Invoice immediately?
Nespresso is utilizing a service provider to generate an e-Tax Invoice and e-Credit Note, which will take time to implement. Nevertheless, the document will be delivered to your registered email address within 2 business days after an order was successfully placed.
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I did not receive an e-Tax Invoice through my email address, what can I do?
An e-Tax Invoice will be sent to an email address which was registered to your Nespresso account. We recommend you to verify that your email address is valid and spelled correctly.
- In case your email address is incorrectly spelled, please contact our Call Center or Nespresso Boutiques to update your email address accordingly.
- In case your email address is correct, but you have not received an e-Tax Invoice, please contact our Call Center or Nespresso Boutiques to resend the document accordingly.
- You can contact our Call Center at 1800-019-090 (Toll-Free) or email: club.thailand@nespresso.com, every day from 08.00 - 19.00
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Nespresso Plus Program
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Can I combine Nespresso Plus Program with other special offers?
The coffee capsule discount provided under the NESPRESSO PLUS Program may be used in conjunction with other discounts, offers, or promotions when purchasing offee capsules, subject to the terms and conditions of those offers or promotions.
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What benefits does the Nespresso Plus Program offer?
You will receive up to 100% of the coffee machine's value back in the form of coffee discount in your future orders. With
Nespresso Plus Program, you can enjoy free packaging fee on coffee orders of more than 60 capsules per order if you have
received a discount from purchasing a VERTUO coffee machine or more than 80 capsules per order if you have received a
discount from purchasing an ORIGINAL coffee machine.
*Benefits only apply when purchasing a coffee machine through Nespresso Plus Program.
*The requirement for a total of 12 coffee orders must be completed within 24 months from the date purchasing the coffee
machin through Nespresso Plus Program.
*Each Nespresso Club member can only apply for the NESPRESSO PLUS Program once.For details of the program including terms and conditions, please click here or contact us at our toll free number 1800-019-090 everyday during 08:00 - 19:00.
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Do I receive a larger discount if I buy more capsules?
Each coffee machine in Nespresso Plus Program has a predetermined discount rate per order. So additional discounts cannot be applied.
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How many coffee machines can I purchase through the Nespresso Plus Program?
The Nespresso Plus Program is eligible for customer to purchase 1 machine per 1 account.
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What if I do not complete my 12 coffee orders within 24 months?
Your coffee discount will expire within 24 months after you enroll in the Nespresso Plus Program.After 24 months, any unused coffee discounts will no longer be valid, and they can not be exchanged to cash, other products and be transferred to another person.You can check your coffee discount balance by contacting our staff at Nespresso Boutiques or our Call Center at 1800-019-090, available every business day 8.00 - 19.00.Did this answer your question?
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Is the Nespresso Plus Program a temporary promotion? When can I apply?
Nespresso Plus program is always on. If you want to receive a flat-rate discount for your coffee orders, you can apply any time.
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If I purchase an additional machine after using all 12 coffee discounts with the Nespresso Plus program, can I get another coffee discount?
Unfortunately, Nespresso Plus Program is only applied once per account. Accounts that have already purchased with the Nespresso Plus Program are not eligible for the same benefits.
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Where can I buy coffee machine from Nespresso Plus program?
You can buy our coffee through
1. Nespresso Plus program at Nespresso Boutiques (www.nespresso.com/th/en/store-location-boutiques)
2. Nespresso Call Center at toll free number 1800-019-090 (everyday at 8.00 - 19.00)
3. Nespresso official website at www.nespresso.com/th/en or Nespresso Plus Program | Nespresso Thailand
4. www.nespresso.com/th/en/mobile-app
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If Nespresso Plus Program benefits made changes. Will this have any impact on my current benefits that I have purchased with this program?
There will be no impact on your benefits that you have purchased. Your benefits will be under the conditions that applied at that time.
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I purchased a coffee machine with Nespresso Plus program. How do I purchase products with coffee discounts?
Coffee discount benefits can be applied when purchasing coffee through
1. Nespresso Plus program at Nespresso Boutiques (www.nespresso.com/th/en/store-location-boutiques)
2. Nespresso Call Center at toll free number 1800-019-090 (everyday at 8.00 - 19.00)
3. Nespresso official website at www.nespresso.com/th/en
4. Nespresso Application www.nespresso.com/th/en/mobile-app
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When do I have to make my first coffee purchase after getting into Nespresso Plus program?
You can immediately place your first coffee order when purchasing a coffee machine through Nespresso Plus program. You must place your first coffee order within 12 months from the date of purchasing coffee machine to receive all coffee discounts.
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Where can I check the details of my plan, including the purchased machine model, remaining coffee discounts and the expiration date?
You can check the details of the plan from
1. Nespresso Plus program at Nespresso Boutiques (www.nespresso.com/th/en/store-location-boutiques)
2. Nespresso Call Center at toll free number 1800-019-090 (everyday at 8.00 - 19.00)
3. Nespresso official website at www.nespresso.com/th/en
4. www.nespresso.com/th/en/mobile-app
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Is it possible to return a coffee machine and withdraw from the Nespresso Plus program? Can it be done even after receiving all coffee disocounts?
Unfortunately, you can not make a refund on a coffee machine when you purchased coffee machine from Nespresso Plus Program and already used coffee discount from this program.Exchange and refund are applicable within 7 days from the date of purchase indicated in the receipt. The conditions are1. Machine: Unused condition2. Coffee sleeves: Unopened condition3. Gift with purchase: Unopened condition4. Coffee benefits: Unredeemed any coffee discountsIn the case of product defects, you can request an exchange or refund following company's exchange and refund policy.Did this answer your question?
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Online Support
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How do I register as a Club Member?
Please click on "Register" and enter your personal information.
Are you already a member of the NESPRESSO Club?
If that is the case please insert your Club member number in the last dedicated space and click on "Continue". You shall then be able to place your order.
If not, you shall simply have to select "No, I do not yet have a NESPRESSO Club membership number" and click on "Continue".
Indicate us your delivery and invoicing adresses for your account, and choose if you wish to be kept informed of our actuality and special offers. Click on "Continue".
Please register your (new) NESPRESSO machine by selecting the model you possess and writing down its serial number, purchase date and location. If you wish to register it later, click on "Skip Machine Registration".
Your account is then created and you shall be able from now on to place an order by clicking on "Quick Order".
If you do not manage to edit your account, or to receive the link, please contact the NESPRESSO Club at 1800-019-090 (toll free daily from 08.00 a.m. to 07.00 p.m) or by email us to Club.Thailand@Nespresso.comDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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I would like to add Nespresso LINE Official. How do I do?
To contact us via LINE application, simply search for @NespressoTH or click here to add LINE Official Friend
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Where can I find my Club membership number?
Your NESPRESSO membership number is created when you place your first order via www.nespresso.com, when you have registered via the NESPRESSO Club on the phone. Your membership number can be found on any of our invoices and is also displayed on the first page when you log in on your account at www.nespresso.com.
If you do not manage to find your membership number, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00 a.m. to 07.00 p.m).
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I do not receive my forgot password email. What should I do?
Please note that your reset password link my take sometime your deliver to your registed email, normally it can take upto 30 minutes - 1 hour and be sure to check in your "Junk" section within your email. Otherwise, please contact NESPRESSO Club at toll-free number 1800-019-090 everyday during 08.00 a.m. to 07.00 p.m.
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I forgot my registered email address. What should I do?
Please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00 a.m. to 07.00 p.m).
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I forgot my password. What should I do?
If you have forgotten your password or would like to amend it, you should go to www.nespresso.com and click on the link “forgot your password?”. This allows you to request a new password via email*.
* Please note that the reset password link only valid for 72 hours.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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I have relocated to/from another country. How do I migrate my account?
The online Club account is created in accordance to the country where you have registered your email address. You may register with an alternate email address in another country. Please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00 a.m. to 07.00 p.m) or by email if you would like to deactivate your online Club account in Thailand to be able to use the same email in other country or by email at club.thailand@nespresso.com
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How can I change my email address?
You need to log in to your internet account if you wish to change your email address. Once you’ve logged in, click on the “My Account” option at the top of the screen where you will then be able to amend your personal details. Select the option “My personal Information”, click on "Change my personal information" and then enter the new email address.
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How can I change my address?
You can amend your address via your online Club account. Once you’ve logged in via www.nespresso.com, click on the “My Account” option at the top of the screen. You will then be taken to a webpage where you can find your personal details.
Select the option “My personal Information” and click on "Change my address". You can add a new or amend an existing address via the option "My Addresses".
Alternatively, you can amend your address while placing an internet order. When placing your order, you are provided with an order details and delivery address after you click on "Proceed to checkout". The delivery and invoicing address(es) are given at the top. You can click on the button "Edit" to amend an existing or "Choose another delivery address" to add a new address.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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I am unable to log in to my account (Code 100) or (Code 206)
Code 100 refers to missing information in your registration or log in attempt, such as incorrect member number, country, post code or email address. To resolve this, please attempt to re-enter all relevant and correct information. Code 206 is due to an internet account and password that is already linked to a NESPRESSO Club membership. Simply log into the website using your e-mail address, and the password you elected when you began your initial registration attempt. You will then be able to continue the registration process from where you finished on your previous attempt.
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I am unable to process payment for my online order (Code 320)
Code 320 indicates the card you are using to make payment for your online order has been declined by your bank. This may be due to a mis-typed digit. Please ensure that you are not including any spaces when entering your credit card number. You are welcome to try the credit card details again or use an alternate card for payment. Should you continue to experience a problem, we would suggest contacting your bank for further information.
Alternatively, you can choose to pay by cash on delivery.
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I am getting error 308 when I try to order online, what should I do?
Error 308 can occur for new members on their second online order. This is due to the online account not connecting correctly with our database, at the completion of the first online order. This prevents the next order from being processed.
If you are experiencing this error, please contact the NESPRESSO Club by email, or toll-free on 1800-019-090. We are available to assist you everyday from 08.00 a.m. to 07.00 p.m.
One of our coffee specialists will be able to restore your online membership so that you will no longer see this error. You may then continue to order online.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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I am unable to proceed with an online order (checkout page)
The processing of online orders is currently experiencing outages and may be temporarily unavailable. You will notice this if an error page appears when proceeding to the checkout.
To process your order immediately, you may alternatively order through our Mobile applications (click to download the iphone, ipad or Android App) or call the Club on 1800-019-090. (toll free) to speak to a Coffee Specialist, available everyday from 08.00 a.m. to 7.00 p.m.
We apologise for the inconvenience and are working towards a solution with the highest priority. Thank you for your understanding.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
Orders & order follow up
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Is there a NESPRESSO Boutique in Thailand?
To check all current NESPRESSO Boutique locations in Thailand, please click here.
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Where can I buy NESPRESSO machine and Nespresso capsule?
There are many ways for you to buy NESPRESSO machines
In our direct channels
1. Phone ordering via our toll-free hotline at 1800-019-090 (Our Coffee Specialists are available everyday from 8.00 a.m. to 7.00 p.m.)
2. Our website at www.nespresso.com (please select Thailand as country of preference)
3. Our NESPRESSO mobile applications which you can download on your mobile or tablet devices.Orders placed on NESPRESSO website will incur no packaging fees if the following conditions are met:
- A minimum order of 2,000 Thai Baht per order
- Purchasing 1 or more NESPRESSO coffee machines per order
- Purchasing Aeroccino with a minimum of 2,000 Thai Baht of NESPRESSO coffee capsule per order
Orders that do not meet the above requirements are subjected to THB 100 Thai Baht packaging fee per order
Alternatively, you can check nearby NESPRESSO branches from this link.
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Do you intend on selling in supermarkets?
NESPRESSO’s unique business model allows us to guarantee quality at every stage of the value chain, to offer a direct relationship with our Club members as well as a holistic approach to sustainable development from cherry to cup. In order to ensure this, we will not be selling in supermarket chains.
Please contact our coffee specialist at our toll-free number 1800-019-090 available daily during 08.00 a.m. - 07.00 p.m.
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How can I order NESPRESSO capsules?
There are many ways for you to order NESPRESSO capsules
1. Phone ordering via our toll-free hotline at 1800-019-090 (Our Coffee Specialists are available everyday from 08.00 a.m. to 07.00 p.m.)
2. Our website at www.nespresso.com (please select Thailand as country of preference)
3. Our NESPRESSO mobile applications which you can download on your mobile or tablet devicesOrders placed on NESPRESSO website will incur no packaging fees if the following conditions are met:
- A minimum order of 2,000 Thai Baht per order
- Purchasing 1 or more NESPRESSO coffee machines per order
- Purchasing Aeroccino with a minimum of 2,000 Thai Baht of NESPRESSO coffee capsule per order
Orders that do not meet the above requirements are subjected to THB 100 Thai Baht packaging fee per order
Alternatively, you can check nearby NESPRESSO Boutique branches from here.
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What is the delivery schedule?
Orders placed before 9:00 am. we will try out best to deliver your order on the same working day (Monday - Friday) within Bangkok area.
For orders placed after 3.00 p.m. on working day (Monday - Friday), we can deliver within 1-3 business days within Bangkok (3-5 working days for greater Bangkok).
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What are the payment modes that you offer & Security Payment?
NESPRESSO offer payment modes:
Credit card / Debit card - Nespresso.com uses Secure Sockets Layer (SSL) software. This software is the industry standard and among the best software available today for secure on-line commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that they cannot be read as the information travels over the Internet.
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What is the minimum order for free delivery?
Orders placed on NESPRESSO website will incur no packaging fees if the following conditions are met:
- A minimum order of 2,000 Thai Baht per order
- Purchasing 1 or more NESPRESSO coffee machines per order
- Purchasing Aeroccino with a minimum of 2,000 Thai Baht of NESPRESSO coffee capsule per order
Orders that do not meet the above requirements are subjected to THB 100 Thai Baht packaging fee per order
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What is the delivery leadtime for out of greater Bangkok?
Deliveries out of greater Bangkok take 3-5 working days. Order by 3pm. From Monday-Saturday (excluding Sunday).
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How can I amend or cancel my order?
If you wish to amend or cancel your online order through our official application, website or customer service, please contact Nespresso Customer Service at 1800-019-090 (toll-free) everyday from 08.00 a.m. to 7.00 p.m. with your order number immediately.
In case of cancelling your existing order, please note that the cancellation can only be made to the order that hasn’t been shipped yet. We suggest you to refuse the parcel at your doorstep. After that, please contact Nespresso Customer Service to complete your order cancellation request.
After we successfully received your return parcel, we shall proceed to refund within 15 days of reception.
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Can I refuse my order at doorstep? And how can I receive my refund?
Yes, you can refuse the parcel at your doorstep even though it is out for delivery. After that, please contact Nespresso Customer Service at 1800-019-090 (toll-free) everyday from 08.00 a.m. to 7.00 p.m. to complete your order cancellation request.
After we successfully received your return parcel, we shall proceed to refund within 15 days of reception.
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Can I have a product gift-wrapped by NESPRESSO?
Gift wrap service is available at NESPRESSO Boutiques during New Year season.
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Can I specify the time of delivery? How would I know what time the delivery will happen?
At this stage, we are not able to offer specific delivery timing. However, before the package is delivered to your home, you can expect a call from the delivery guy on the date of delivery to confirm the delivery.
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What should I do if my package is damaged?
NESPRESSO sincerely apologizes for the incident.
Please kindly email us include the following details to club.thailand@nespresso.com
- Picture of damaged package
- Your purchase order detail
- Contact person, phone number or NESPRESSO Club member number
After we received your email, we will contact you back within 24 hrs.
and our Coffee Specialists shall provide you with the best possible solution.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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My order has still not arrived. What should I do now?
If you have been waiting longer than the agreed delivery time period, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 8.00 a.m. to 07.00 p.m) and our Coffee Specialists will be able to assist you.
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Can I send the capsules abroad?
You cannot unfortunately send orders abroad from Thailand. If you’d like to do so, you should use the NESPRESSO Club in the country in which you would like the products delivered.
There is a flag icon on the top, right-hand side of the main screen. If you click on it, you can choose one of the various countries that have a NESPRESSO Club.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Why Nespresso raise the packaging fee from 60 to 100 THB?
Nespresso is trying our best to maintain an excellent service level to our customers. Due to the current economic situation and rising cost of products, Nespresso’s packaging fee will be adjusted from 1 February 2024 onwards. We apologize for any inconvenience caused and we sincerely hope that we will deliver the quality coffee with premium service experience to you in the future.
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What is the minimum order for free delivery?
Orders placed on official Nespresso website or Nespresso application will incur no packaging fees with a minimum order of 2,000 THB. Orders that do not meet the minimum order are subjected to 100 THB packaging fee per order.
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VERTUO Line
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How is Vertuo difference from other coffees, like filter or instant?
You can precisely prepare your small or large coffee with generous and silky crema, as each Vertuo machines uses barcode recognition and a brewing extraction system to create your coffee experience. The unique barcode on each capsule adjusts the flow and volume of water, temperature, infusion time and capsule rotation to make the best part of your coffee experience - your perfect coffee, every time.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What is the difference between Vertuo and Original?
You can make espressos to larger cups with Vertuo Next :
- from a short Espresso, Double Espresso, Gran Lungo, Mug and Carafe. Behind the scenes, the technology uses gentle Centrifusion™ extraction, recognizing each capsule and adapting the parameters accordingly to create your perfect coffee style.With Original, you can also enjoy the same smooth, authentic taste of your coffee
- from Ristretto, Espresso, Lungo, to americano and milk recipes. Original machines use a high-pressure 19 bar extraction system to release the fresh aromas from each capsule.For more information please call toll-free number 1800-019-090 between 08:00am to 07:00 pm everyday or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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GENEROUS COFFEE CREMA
THE NEW NESPRESSO VERTUO SIGNATURE
The Vertuo brewing process naturally creates a silky and smooth crema, revealing the fresh aromas of the coffee. You’ll find that each Vertuo capsule has a character of its own – just like you. Discover the smooth taste, full body and rich crema of each blend. For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTHDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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UNIQUE CENTRIFUSION™ TECHNOLOGY
UNIQUE CENTRIFUSION™ TECHNOLOGY
Here is the secret: Vertuo is an intelligent system that adjusts the brewing parameters to each coffee capsule type, to extract every drop of flavour and deliver rich, smooth crema on top.The unique barcode on each capsule type is tied to an automatic extraction parameter, that regulates volume of water, temperature, wetting / infusion time and capsule rotation. You can brew with precision, your favourite coffee style with ease, time after time.
or more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What are the benefits of pairing my Vertuo NEXT machine to the Nespresso App?
The benefits of pairing my Vertuo NEXT machine are :- Quickly troubleshoot your machine alerts in real time.- Access How-To videos and Maintenance tips.- Keep your machine updated with important maintenance updates.For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTHDid this answer your question?
Click yes to return to the FAQ, click no to ask your question.
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If I have to move to another country, can I still be able to buy Vertuo capsules there?
At this point in time, the NESPRESSO Vertuo is available in more than 23 countries in North America, Europe and Asia. It is important to note, however, that the voltage for the systems is unique to the regions. For example, machines purchased in the US or Canada will not work in Europe, some Asia countries and vice versa.
For more information please call toll-free number 1800-019-090 between 08:00am to 07:00pm everyday or contact us via LINE official @NespressoTH or email us at Club.Thailand@Nespresso.com
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How many coffees can I make before the machine need to cool down?
Machine is designed for Household use, for consecutive preparation (beyond 8 coffees) we recommend you to wait around 1 min. before next brewing, so the machine doesn't go into overheat mode.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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How often should I rinse my machine?
We recommend perform rinsing mode and clear your machine regularly or at least once a week.
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What are the difference between Vertuo Next and Vertuo Pop?
Water Tank Capacity
* Vertuo Next 1.1L / 37 fl oz.
* Vertuo Pop 600ml / 21 fl oz.
Capsule Container Capacity
* Vertuo Next 06-10 Capsules
* Vertuo Pop 05-08 Capsules
Dimenstions ( W x D x H ) and Weight (Without water in th tank)
* Vertuo Next = 142 x 429 x 314 mm. Weight 4.0kg / 8.8lbs
* Vertuo Pop = 136 x 426 x 250 mm. Weight 3.5kg / 7.7lbs
Coffee Preparation
* Vertuo Next = Espresso, Double Espresso,Gran Lungo, Mug and Carafe
* Vertuo Pop = Espresso, Double Espresso,Gran Lungo and Mug
Click here to see more details on Vertuo POP.
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Recommendation and things to avoid.
To remain the lifetime of your machin. Please avoid opening the machine head while the coffee is brewing and kindly wait until the coffee button goes back to the steady white color. If you would like to stop the brewing process, please press the button once and wait until the button goes back to the steady white color. We recommended to perform a weekly rinsing process to keep your machine hygiene by follow the process from the user manual comes with the machine or click on this link.
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Is it possible to switch the machine into OFF mode without waiting 2 mins of inactivity?
Yes, the machine can be turned “OFF” at any time (when not operating) by holding the coffee button
for 3 seconds.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Is it possible to preselect a beverage during heat up time?
Yes. You can press on the button while the machine is still heating up. The coffee will then flow
automatically when the machine is ready.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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How to descale and how often should I descale my machine?
The descaling frequency depends on the machine usage and the water hardness, which varies based
on how often coffee is consumed in the household and the water of that particular location. The
general rule is every 300 cups of coffee. The most reliable way to ensure it is ready to descale is
through the descaling alert or by checking the status through the App.See User Manual or Tutorial video for detailed procedure. You can also use the Nespresso app if your
machine is paired. Thanks to the step-by-step procedure, descaling your machine is super easyDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Why do I need to descale my Nespresso machine? (I do not live in a hard water area)
All Nespresso machines will eventually need this Descaling maintenance
- more often in a medium/hard water area
- as the lime scale builds up much quicker.
In soft water areas lime scale may not be the major concern
- however, in order to ensure the highest performance possible, it is recommended to descale
regularly
- this descaling solution will also cleanse the machine or any ground coffee that may have built upDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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UNIQUE CENTRIFUSION™ TECHNOLOGY
UNIQUE CENTRIFUSION™ TECHNOLOGY
Here is the secret: Vertuo is an intelligent system that adjusts the brewing parameters to each coffee capsule type, to extract every drop of flavour and deliver rich, smooth crema on top.The unique barcode on each capsule type is tied to an automatic extraction parameter, that regulates volume of water, temperature, wetting / infusion time and capsule rotation. You can brew with precision, your favourite coffee style with ease, time after time.
For more information about VERTUO Plus, please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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VERTUO Pop
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What machine colors are available for Vertuo POP range?
Vertuo POP is available in a total of 6 permanent colors : 1. Liquorice Black 2. Coconut White 3. Spicy Red 4. Mango Yellow 5. Aqua Mint and 6. Pacific Blue. Click here to see more details on Vertuo POP.
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Who will love Vertuo POP?
Vertuo POP could be your answer if you are looking for a small compact size coffee machine with affordable prices that have CENTRIFUSION™ technology to brew Nespresso Vertuo coffee range when you needed coffee during the day and it also comes with varieties of colors to fit your style. Click here to see more details on Vertuo POP.
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Vertuo POP specifications
Pre-heating time - 30 seconds
Capsule container capacity - about 5-8 caps depends on cap zise.
Min and Maximum programable cup sizes - From 20ml to 500 ml.
Vertuo capsule type - Espresso 40 ml, Double espressos 80 ml, Grand Lungo 150 ml and Mug 230 ml
Brewing technology - CENTRIFUSION™ technology
Coffee machine power - 220-240V, 50Hz, 1260W
Auto-off - 2 minutes of non-use & an A+ energy rating.
Cable length from device dispatch - 75 cm / 30 in
Water tank capacity - 600 ml
Dimensions (WxDxH) - 5.4 x 16.8 x 9.9 in / 136 x 426 x 250 mm
Machine Weight - 3.5kg / 7.7lbs
Made in - Hungary
Dishwasher safe - No
Adjustable Water temperature - No
Click here to see more details on Vertuo POP.
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VERTUO Next
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The crema produced by my Vertuo NEXT machine appears to be rather thin. Why is this so?
The different extraction technology used for Vertuo NEXT brings a slight difference in terms of density and could appear to be airier than the Vertuo and Vertuo Plus machine.
Within a few extractions, the crema will be smoother and more indulgent after these first extractions.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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How much is the water tank capacity of Vertuo NEXT machine?
The water tank capacity is 1.1 litter or other specifications click here.
For more information please call toll-free number 1800-019-090 between 08:00am to 07:00pm everyday or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What Vertuo Next models are officially available in Thailand?
As of right now there are 3 different versions of finishings for Vertuo Next : Standard, Premium and Deluxe.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What is the difference between the different version within the range of Vertuo NEXT line up?
The Standard versions the cup support is made out from premium plastic and the machine are available in White, Red, Light Grey & Dark Grey colour.
The Premium versions have Metal cup support. Available in Black and Brown colour.
The Deluxe versions have a metal cup support and coffee outlet ring. The machine head is also chromed. Avaiable in Pure Chrome or Dark Chrome.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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The capsule container capacity of the Vertuo NEXT can hold how many Vertuo capsule?
The capsule container of the Vertuo NEXT can hold about 10 ESPRESSO or 6 MUG capsules.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Pre-heating time for Vertuo NEXT coffee machine?
The Vertuo NEXT machine will take around 30 seconds to heat up after the machine head closed and locked. When the white light stop blinking and changed to steady white light, means that the machine is in ready mode.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What is the energy consumption of Vertuo NEXT machine?
For Vertuo NEXT : 220 - 240 V, 50Hz, 1260 Watts.
In line with our company wide sustainability approach, we seek to minimize the amount of energy required to produce a cup of coffee. Since 2009, all new NESPRESSO machine ranges have all been equipped with an energy-saving mode, or an automatic power-off function. The Vertuo Next machine also has an auto-off after 2 minutes on non use and an A+ energy rating.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Is the cup support adjustable in Vertuo NEXT?
Yes, the cup support can adjustable into 3 positions to fit height of the cup for different coffee size, or can be removed to accomodate bigger cup sizes.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Size of Vertuo NEXT - machine dimensions (WxDxH) ?
The dimension of Vertuo NEXT details below :
5.5 x 16.9 x 12.4 in
142 x 429 x 314 mm
14.2 x 42.9 31.4 cm
or other specifications click here.
For more information please call toll-free number 1800-019-090 between 08:00am to 07:00pm everyday or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Does the Vertuo NEXT machine have descaling alert?
Yes, steady white followed by 3x orange blinking and steady white again means that the machine need descaling.
For instruction guide on how to descaling your Vertuo NEXT machine, please click here.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What is the maximum cup size I can use on this machine?
The maximum extraction size is 590ml.
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Can I regulate the heat of Vertuo NEXT?
For Vertuo NEXT machine, the temperature varies for each blend and cannot be altered. If you would like a warmer coffee, it is recommended to preheat your cup by rinsing it in hot water to help maintain the temperature and mix the coffee with the crema and drink your coffee right away once brewed.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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How to switch the machine ON/OFF?
Turn the machine ON by pushing the coffee button or locking/unlocking the lever. Turn the machine
OFF by holding the coffee button for 3 seconds.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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How to switch ON/OFF the machine?
To turn the machine ON by pushing the button or locking/unlocking the lever.
To turn the machine OFF by holding the button for 3 seconds.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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VERTUO Plus
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Pre-heating time for VERTUO PLUS coffee machine?
The VERTUO PLUS machine will take around 40 seconds to heat up after the machine turned on. When the green light stop blinking and changed to steady green light, means that the machine is in ready mode.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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What is the energy consumption of VERTUO PLUS machine?
For Vertuo NEXT : 220 - 240 V, 50Hz, 1260 Watts.
In line with our company wide sustainability approach, we seek to minimize the amount of energy required to produce a cup of coffee. Since 2009, all new NESPRESSO machine ranges have all been equipped with an energy-saving mode, or an automatic power-off function. The VERTUO PLUS machine also has an auto-off after 9 minutes on non use and an A energy rating.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Is the cup support adjustable in VERTUO PLUS?
Yes, the cup support can adjustable into 4 positions to fit height of the cup for different coffee size.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Size of VERTUO PLUS machine dimensions (WxDxH) ?
The dimension of VERTUO PLUS details below :
8.7 x 13.7 x 12.8 in
220 x 349 x 325.1 mm
22 x 34.9 32.51 cm
or other specifications click here.
For more information please call toll-free number 1800-019-090 between 08:00am to 07:00pm everyday or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Does the VERTUO PLUS machine have descaling alert?
Yes, steady red light on the left side and steady green light on the right means that the machine need descaling.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What is the maximum cup size I can use on this machine?
The maximum extraction size is 230 ml.
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Can I regulate the heat of VERTUO PLUS?
For VERTUO PLUS machine, the temperature varies for each blend and cannot be altered. If you would like a warmer coffee, it is recommended to preheat your cup by rinsing it in hot water to help maintain the temperature and mix the coffee with the crema and drink your coffee right away once brewed.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
-
Recommendation and things to avoid.
To remain the lifetime of your machin. Please avoid opening the machine head while the coffee is brewing and kindly wait until the coffee button goes back to the steady green color. If you would like to stop the brewing process, please press the button once and wait until the button goes back to the steady green color. We recommended to perform a weekly rinsing process to keep your machine hygiene by follow the process in the user manual comes with the machine or click on this link.
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VERTUO POP specifications
Pre-heating time - 40 seconds
Capsule container capacity - about 6-10 caps depends on cap zise.
Min and Maximum programable cup sizes - From 10ml to 500 ml.
Vertuo capsule type - Ristretto 25 ml, Espresso 40 ml, Double espressos 80 ml, Grand Lungo 150 ml and Mug 230 ml
Brewing technology - CENTRIFUSION™ technology
Coffee machine power - 220-240V, 50-60Hz, 1260W
Auto-off - 9 minutes of non-use & an A energy rating.
Cable length from device dispatch - 8.5 cm
Water tank capacity - 1200 ml
Water tank rotation - Yes
Dimensions (WxDxH) - 8.7 x 13.7 x 12.8 in / 220 x 349 x 325.1 mm
Machine Weight - 4.3kg
Made in - Hungary
Adjustable Water temperature - No
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VERTUO Lattissima
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Can the machine be connected to a water line?
No, the machine is designed to the household use and the water tank should be regularly filled withfresh water.
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What type of beverages can the Vertuo Lattissima brew?
VERTUO Lattissima model can make 7 beverage menus which are
1. Espresso 40 ml
2. Double Espresso 80 ml
3. Gran Lungo 150 ml
4. Mug 230 ml
5. Carafe 535 ml
6. Cappuccino
7. Latte Macchiato
และ Hot Foam
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Vertuo Lattissima specifications
Pre-heating time - 30 seconds
Capsule container capacity - about 6-10 caps depends on cap zise.
Min and Maximum programable cup sizes - From 20ml to 500 ml.
Min and Maximum programable hot foam-milk cup sizes - From 80ml to 200ml.
Vertuo capsule type - Espresso 40 ml, Double espressos 80 ml, Grand Lungo 150 ml and Mug 230 ml and also can enjoy coffee with milk such as small Cappuccinos to large Lattee Macchiatos.
Brewing technology - CENTRIFUSION™ technology
Coffee machine power - 220-240V, 50-60Hz, 1500W
Auto-off - 2 minutes of non-use & an A+ energy rating.
Cable length from device dispatch - 84 cm / 33 in
Water tank capacity - 1.6 ml
Dimensions (WxDxH) - 190 x 407 x 315 mm
Machine Weight - 6.3kg
Made in - Hungary
Dishwasher safe - Yes, the milk jug and the removed steam wand tip can be washed in the dishwasher. We recommend placing these parts on the top shelf.
Adjustable Water temperature - No
Click here to see more details on Vertuo POP.
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VERTUO Creatista
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What is the water tank capacity of Vertuo Creatista?
The water tank has a total capacity of 2 liters.
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What is the cable length from the Vertuo Creatista machine to the plug?
0.8m to 1.1m
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What is the heating time for coffee brewing (from a cold machine)?
The machine heats up in about 30 seconds with the head closed and locked. The steady white light is indicate that the machine is now ready to use.
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What is the capacity of the milk jug?
The milk jug has a total capacity of 0.480 liter but the max line is at 0.240 liter.
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How many used capsules can the capsule container hold in Vertuo Creatista?
10 coffee capsules (small) / 6 coffee capsules (large)
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Does the Vertuo Creatista machine have a descaling alert?
Yes, the descale alert will blink orange when a descale cycle is needed.
When a descale cycle must be completed to use the machine, the alert will illuminate solid orange. For full instructions on how to descale your machine, please refer to the User Manual available online.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Is the cup support of Vertuo Creatista machine adjustable?
The cup support is adjustable and has 3 different heights available. It can also be removed. The drip
tray can also be fully removed to accommodate a carafe or travel mugs.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Are the machine parts dishwasher safe?
All milk carafe parts are dishwasher safe. The other removable parts are not.
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What type of beverages can the machine brew?
Carafe: 535ml
Mug: 230ml
Gran Lungo: 150 ml
Double Espresso: 80ml
Espresso: 40mlRistretto: 25ml
Cappuccino
Latte Macchiato
Hot FoamDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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What are the Vertuo Creatista machine dimensions (WxDxH)?
The dimensions of the machine : 190 x 407 x 315 mm (with cup support and milk carafe).
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How to reprogram the cup size I want and what is the maximum cup size that Vertuo Creatista machine can be programmed?
The programming is specific to each capsule size (S, M or L). Cup sizes can be preprogrammed from
0.7 oz/20 ml to 17 oz./ 500 ml. To do this, insert the capsule for which you wish to reprogram the
volume, push and hold the button until desired volume is reached. Water volume level is then stored
for the capsule size used for the programming.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Does the Vertuo Creatista machine have an automatic OFF mode?
Yes, the machine automatically powers off after 2 minutes of non-use.
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VERTUO Capsule
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How many capsule are in one sleeve?
One sleeve contains 10 capsules of the same flavor but next year, there might be camsule in the new category that make for sharing such as Carafe style which contain 7 capsules in one sleeve as well. If you would like place an order or have more questions, please call our toll-free number 1800-019-090 everyday between 08.00am - 07.00pm or visit our Nespresso boutique near you or visit our online web site at Nespresso.com
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Can I use classic Nespresso capsules in the Vertuo machines?
No. The classic NESPRESSO capsules cannot be used in the Vertuo machine system. They interact with the systems in different ways. These are two separate lines that will appeal to different types of coffee lovers.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Why is the espresso from Vertuo more expensive than the espresso from Original?
There are a number of factors that go into our pricing decisions based on the fact that Original and Vertuo are two different technologies. The price of the Vertuo reflects the innovative technology and the versatility that the system offers in brewing multiple coffee styles and varieties with the same, high-quality result as well as amount of coffee grouds in the capsule.
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Will there be Limited Edition coffees for Vertuo? Will these be the same ones as for Original?
While we are not going to speculate on any future developments, we continuously innovate across our coffee and system offerings, and always look to offer new experiences to our consumers.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTHDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Why have you removed some of your Vertuo Coffees?
In line with our evolving customer preferences, we are reassessing the presence of some of our coffees in our Vertuo range.
These are the coffees that have been discontinued: Alto Intenso (Alto), Alto Dolce (Alto), Decaffeinato Intenso (Espresso), Elvazio (Mug), Giornio (Mug), Decaffeinato (Mug), Decaffeinato Ontuoso (Gran Lungo).
We invite you to talk with our coffee specialists who can recommend you new coffees from the same aromatic family to replace these coffees that we have phased out.
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Can I recycle Vertuo capsule?
Joining Our Recycling Program
When You Recycle Your Capsules Can Have A Second Life
How to recycle my Nespresso capsules?
1. Drop them off at your nearest Nespresso boutique or partner store.
2. Drop them off at your nearest collecting point. Find our collection point here.3. Give it to the courier when he delivers your next order.
4. Drop them off at your nearest post office without any charges. Find your nearest post office here.For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Original Line
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What are the dimensions and the weight of the Pixie Redesign machine?
Machine dimensions (WxDxH) : 116.6 x 324.2 x 234.6 mm
Machine weight: 2.48 kgDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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How long does the Pixie Redesign machine take to heat up?
Pixie Redesign machine take just only 25 seconds to heat up.
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What kind of beverages can I prepare with the machine?
Pixie allows the preparation of two coffee preparations accessible through 2 dedicated buttons:
• Espresso (40ml)
• Lungo (110ml)Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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How do I reprogram the beverages volume to the quantity I want on the Pixie Redesign machine?
To program Espresso or Lungo volumes: simply press and hold the respective button and release it once the desired volume is served. LEDs will blink fast 3 times to confirm the new setting. Volume is now stored for the next preparations.
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Does the Pixie Redesign machine have an automatic shut off?
Yes. After 2 minutes of non-use, machine will shut off automatically.
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How to set the water hardness for the Lattissima One, Lattissima Touch, Gran Lattissima, and Atelier
You can see how to set the water hardness for your coffee machine at
4. Atelier
If you require further assistance, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00am to 07.00pm)
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Is warranty applicable in Thailand or my NESPRESSO machine purchased overseas?
In Thailand, we provide international warranty on the following conditions
- Voltage is consistent to Thailand's at 220-240volts
- Only if machine model is carried in Thailand i.e. only Essenza mini, Pixie, Citiz (Only model C112, D112, C122 & D122), Lattissima One, Lattissima Touch, Gran Lattissima, Essenza Plus and Creatista Plus.
- The 2 year warranty period applies, from date of purchase
For furthe clarifications, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00am. to 07.00pm).
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How to clean milk containers for the Lattissima One, Lattissima Touch, Gran Lattissima, Atelier, and Creatista Pro coffee machines.
Please follow the link below see the procedure for cleaning milk containers for coffee machines.
- Lattissima One https://www.youtube.com/watch?v=G97vxNg9FhA
- Lattissima Touch https://www.youtube.com/watch?v=0xOTWTzkreA
- Gran Lattissima https://www.youtube.com/watch?v=ohOcnTjBNPQ&t=93s
- Atelier https://www.youtube.com/watch?v=thg0rqsVxR0
- Creatista Pro https://www.youtube.com/watch?v=bHU4GoGbIm0
If you require further assistance, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00am to 07.00pm)
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Where can I find my machine serial number?
As there are various serial numbers on the box and at the base of the NESPRESSO machine, the NESPRESSO serial number can be located in one of the following places:
- On the Drip Tray, printed on a sticker;
- At the base of the machine, printed on a removable sticker; or
- On the original box the machine arrived in.The serial number consists of 19 alphanumeric characters.
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The machine is on, but no water comes out. The capsule is not punctured. What can I do?
Your machine may actually have an air bubble block. The air bubbles can block the flow of water through the spout. They usually occur if your run the machine without water in the tank or after a period of non-use.
Fill warm water in the water tank, eject any capsule in the chamber, close the coffee lever and press the large cup button (5-10 times). Water should begin to flow from the spout.
For any additional assistance, please call a Technical Specialist via our Nespresso Club at toll-free 1800-019-090 everyday during 08.00 a.m. to 07.00 p.m. or email us at Club.Thailand@Nespresso.com
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Easy ways to troubleshoot your coffee machine
We provide you with the step by step NESPRESSO Club Assistance Service guide on your machine, please visit NESPRESSO Assistance video page or the links below.
Essenza mini : https://www.nespresso.com/th/en/machine-assistance#!/Essenza-Mini/instructions
Inissia : https://www.nespresso.com/th/en/machine-assistance#!/Inissia/instructions
Pixie : https://www.nespresso.com/th/en/machine-assistance#!/Pixie/instructions
U Machine : https://www.nespresso.com/th/en/machine-assistance#!/U-machine/instructions
Citiz: https://www.nespresso.com/th/en/machine-assistance#!/Citiz/instructions
Lattissima One : https://www.nespresso.com/th/en/machine-assistance#!/Lattissima-One/instructions
Lattissima Touch : https://www.nespresso.com/th/en/machine-assistance#!/Lattissima-Touch/instructions
Gran Lattissima : https://www.nespresso.com/th/en/machine-assistance#!/Gran-Lattissima/instructions
Creatista Plus : https://www.nespresso.com/th/en/machine-assistance#!/Creatista/instructions
Essenza Plus : https://www.nespresso.com/th/en/machine-assistance#!/Essenza-Plus/instructions
Barista : https://www.nespresso.com/th/en/machine-assistance#!/Barista/instructions
Aeroccino 3 : https://www.nespresso.com/th/en/machine-assistance#!/Aeroccino-3/instructions
For any further information on your machine, please contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00am to 07.00pm)
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How long is the period of warranty that comes with my NESPRESSO machine? / If my machine broke down, how can Nespresso assist me? / How long will it take to repair? / How much do I have to pay if the machine is out of warranty?
All model comes with 2 years warranty. The warranty period starts from the date of purchase which shows on the receipt.
Need assistance about the machine, please contact NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00am. to 07.00pm), our assistance or instructions on how to proceed the basic troubleshooting before open repair ticket.
Our trained machine specialists are qualified to carry out a full diagnosis by phone with you. If the basic troubleshooting cannot resolve, the repair service will include the following :
- We will offer pick up service of your NESPRESSO machine from your home to our repair service center.
- Offer a loan machine to use during the repair period ( model and service are subject to availability).
- Repair of your NESPRESSO machine and a full check of its components.
- Return of your NESPRESSO machine to the same collection address.
- Repaired parts will be warranted for the unexpired portion of the original warranty or six months, whichever is greater.
*Please note:For the machine that out of warranty, the flat fee is 2,400 Baht for all milk function machine and 1,900 Baht for all none milk function machine. Customer will pay for the fees on the date of return with the delivery staff but there will be a free of charge if the machine cannot be repaired for any reason.
During the warranty period, NESPRESSO will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted only for the unexpired portion of the original warranty or six months, whichever is greater. This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond NESPRESSO’s reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to improper power supply, unauthorized product modification or repair, use for commercial purposes, fire, lightning, flood or other external causes. This warranty is valid only in the country of purchase or in such other countries where NESPRESSO sells or services the same model with identical technical specifications. Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. A flat fee is applied if the NESPRESSO machine is no longer under warranty.
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My machine pours a short cup of coffee. How can I change the quantity?
If you are dissatisfied with the amount of coffee produced by your
NESPRESSO machine, you can manually set the amount you want (but do not exceed the minimum and maximum amount of each of the buttons allowed) that the machine can set by press and hold the desired button. Hold and release your finger when the coffee volume reaches the desired level. The button will flash to confirm the water level has been set.
This volume will be saved in the device's memory. The next time the machine will make coffee into a cup to this new level. All coffee buttons on the machine can be programmed.
Note: The water setting can be performed with or without coffee capsules. And the amount of water in each glass may differ slightly. There may be less or more with each time.
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Can I trade in my machine?
This program is currently not available in Thailand.
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My machine switches itself off after a while.
Our machines are equipped with an ‘Energy saving mode’ which means that the machine turns itself off of inactivity to minimise the energy use.
- Essenza Mini/ Pixie/ U/ Inissia/ CITIZ/ LATTISSIMA ONE/ LATTISSIMA TOUCH/ GRAN LATTISSIMA machines switche itself OFF automatically after 9 min (factory settings).
- ESSENZA PLUS: Machine minimize power use when not making a beverage. The machine will enter low enery mode after 2 minutes of no use. After 9 minutes, the machine will turn into OFF mode automatically.
- CREATISTA PLUS: Machine minimize power use when not making a beverage. The display dims after 2 mins of no use. After 10 mins of no use, display turns off. Restart by pressing the START/CANCEL button.
You may also want to visit our Machine Assistance page
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I have purchased a descaling kit for another type of NESPRESSO machine. Can I use it anyway?
The fluid in our descaling kit is identical so you can use the set with another NESPRESSO machine as well. You must ensure, however, that you follow the appropriate descaling instructions for your machine.
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How often should I descale my NESPRESSO machine?
In order to keep your NESPRESSO machine in optimal condition, you are advised to descale your machine after every 600 capsules or at least 1 times a year. The harder the water in the area where you live is, the more often you need to descale your NESPRESSO machine.
Water residue and limescale can accumulate within the system. It may not only affect the temperature, flow and quality of your espressos but it may also shorten the life of your machine.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Where can I purchase a descaling kit?
Descaling kits retail at Baht 590 (for a set of 2 packets) and they can be purchased directly from our website, boutiques or hotline at 1800-019-090 (toll-free everyday from 08.00am to 07.00pm)
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How do I request a descaling reminder?
You can activate the decaling alert on your internet account. To do so, simply log-in to www.nespresso.com with your email address and password and then select "My Account”. Under “My alerts”, you can then indicate that you would like to receive a reminder when it is time to descale your machine.
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Where can I find a manual for my machine?
You may download the machine user manual here or contact the NESPRESSO Club at 1800-019-090 (available from 08.00am to 07.00pm) or by email.
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There is sometimes water in the drip tray. Where does this come from?
There will always be some water in the drip tray as every time you eject a capsule, the remaining water from the capsule chamber is released into the drip tray.
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Aeroccino - Burn marks
The burn marks you are experiencing are a build up of milk proteins over the heating element. These will need to be removed in order to avoid further complications with your Aeroccino. The following steps are recommended:
- The use of a Teflon-safe (or non-stick) scourer on the inside surface of your Aeroccino to remove the burnt patches of milk
- Cleaning the inside of your Aeroccino, as above, after every use
- Ensuring the inside of your Aeroccino remains free from any scratches or permanent marks
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the NESPRESSO Club directly via our toll free number 1800-019-090 or email from our website. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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I find coffee grounds in my cup. Is this normal?
If a capsule is damaged (before or during the extraction), coffee grounds can be found into the cup.
Check that a capsule was not crushed while closing the lever/slider. If so, rinse the system and look for the problem, such as:
- full capsule container
- capsule stuck in the capsule cage
- capsule stuck in the extraction chamberExtraction system opened too soon (during or just after extraction). Wait 2 to 3 seconds before opening the extraction system.
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Aeroccino - Milk not frothing
This is evident when there are little to no air bubbles after an attempted cycle of milk using an Aeroccino with the desired whisk attached. Your Aeroccino should have 2 different whisks attachments. One to heat milk (without spring), the other to heat and make foam milk (with spring). To create more milk foam please use whisk with spring when heating your milk.
The amount of froth produced by the milk, is dependant on the amount of protein present in your milk of choice. The protein content can vary between batches of milk, meaning that one bottle of milk may produce a different level of froth to another. This can also vary seasonally - most notably during the warmer months.
We advise the most effective resolutions are to:
- Ensure your Aeroccino is functioning correctly - whisks spin, milk heats and red light does not flash
- Trial with a different bottle/type of milk
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the NESPRESSO Club directly via our toll free number 1800-019-090 or email from our website. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Aeroccino - Flashing red light
If the red light on your Aeroccino is flashing continually and the heating cycle stops prematurely, it means that your Aeroccino has detected that it is heating up too quickly. Please find below some common causes and resolutions for this:
- Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.
- Traces of milk left in the Aeroccino: The Aeroccino must be thoroughly cleaned after each use. If traces of milk are left in it, the temperature rises very fast and the Aeroccino stops spinning and heating much earlier. We suggest that the inside of your Aeroccino should be thoroughly cleaned with cool water and a Teflon-approved or non stick scourer after every use. It is advised to also rinse the whisk used to maintain the quality of your unit.
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the NESPRESSO Club directly via our toll free number 1800-019-090 during 08:00am - 7:00pm daily or email from our website. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Aeroccino - Whisks not spinning
Nudge the whisk slightly; it might be that the magnetism stopped for a short time. Check the function of the other whisk if it's working.
Rinse inside of the jug and the whisk with cold, running water and make sure to wipe with a damp, non-abrasive sponge or paper towel to remove milk residue after each time use.
For the Aeroccino 3, Check that the ON-OFF button is ON (red LED lighted)
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800-019-090 or email from our website. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Aeroccino - Milkfroth is not hot enough
Please note that the Aeroccino is designed to warm the milkfroth to the temperature of 60 to 70 degrees only for optimal forth results.
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800-019-090 or email from our website. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Aeroccino - Why is my Aeroccino overflowing?
The Aeroccino is a thermostatic (temperature sensitive) device which automatically powers off after reaching a set temperature. It does not detect the amount of froth being produced in the jug. As the Aeroccino is designed to heat the jug and rotate the whisks, it is functioning properly.
Be sure that the correct max fill line was utilized with the correct whisk. When using the frothing whisk, which has a coil for cappuccinos and macchiatos, fill milk to the lower maximum fill line. When using the hot milk whisk for lattes, you can fill it to the higher maximum fill line.
Different brands and types of milk will produce different qualities/quantities of froth. We find that UHT (Ultra High Temperature) milk produces very consistent froth. Milk quality fluctuates throughout the year, so the same brand and fat content may produce a different froth in the spring than it does in the winter
If your Aeroccino begins to overflow, you can safely remove it from its base without damaging the device.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Aeroccino - Milkfroth is of low quality
Check type of milk: 1,5 % fat content, stored cool, package should be open max. 2 days
Please note that 50 % milk froth, 50 % warm milk is normal.
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the NESPRESSO Club directly via our toll free number 1800-019-090 during 08:00am - 7:00pm daily or email from our website. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Aeroccino - How should I maintain my Aeroccino?
Please clean the Aeroccino after each use. Rinse it with cold water and use a soft cloth for cleaning. Never use aggressive cleaning materials because the teflon-cover could be damaged.
1. It is necessary to clean the bottom of the jug after each single preparation to avoid the problem of milk remaining and it is impossible to clean the bottom of the jug (persistent milk deposit).
2. The milk remainders can become odorous. It is necessary to clean the bottom of the jug after each single preparation with a damp cloth to avoid the problem.
3. Use a damp cloth to clean the Aeroccino. Don't place it in the dishwasher.
Start the cleaning procedure (refer to user manual for description of procedure).
Repeat the procedure if needed.If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact the Nespresso Club directly via our toll free number 1800-019-090 or email from our website. A trained Coffee Specialist will be happy to assist you.
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How can I order a spare part for my machine?
To order a spare part for your machine, please contact our Club by phone at our free phone number 1800-019-090. Our Coffee Specialists will check with you in order to send you the correct part or visit this link.
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Nespresso Machine Assistance Videos
Nespresso Club Assistance Service videos provide tutorials for the use and care of your Nespresso machine.
This collection includes the care and cleaning, directions for use, cup size programming, descaling and activating the pump system. Machines ranges included are:
Essenza mini : https://www.nespresso.com/th/en/machine-assistance#!/Essenza-Mini/instructions
Inissia : https://www.nespresso.com/th/en/machine-assistance#!/Inissia/instructions
Pixie : https://www.nespresso.com/th/en/machine-assistance#!/Pixie/instructions
U Machine : https://www.nespresso.com/th/en/machine-assistance#!/U-machine/instructions
Citiz: https://www.nespresso.com/th/en/machine-assistance#!/Citiz/instructions
Lattissima One : https://www.nespresso.com/th/en/machine-assistance#!/Lattissima-One/instructions
Lattissima Touch : https://www.nespresso.com/th/en/machine-assistance#!/Lattissima-Touch/instructions
Gran Lattissima : https://www.nespresso.com/th/en/machine-assistance#!/Gran-Lattissima/instructions
Creatista Plus : https://www.nespresso.com/th/en/machine-assistance#!/Creatista/instructions
Essenza Plus : https://www.nespresso.com/th/en/machine-assistance#!/Essenza-Plus/instructions
Barista : https://www.nespresso.com/th/en/machine-assistance#!/Barista/instructions
Aeroccino 3 : https://www.nespresso.com/th/en/machine-assistance#!/Aeroccino-3/instructions
For further assistance on other models, please refer to your user manual or contact the Nespresso Club directly via our toll free number 1800-019-090. A trained Coffee Specialist will be happy to assist you.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
Brand & Promotions
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What benefits does the Nespresso Plus Program offer?
You will receive up to 100% of the coffee machine's value back in the form of coffee discount in your future orders. With
Nespresso Plus Program, you can enjoy free packaging fee on coffee orders of more than 60 capsules per order if you have
received a discount from purchasing a VERTUO coffee machine or more than 80 capsules per order if you have received a
discount from purchasing an ORIGINAL coffee machine.
*Benefits only apply when purchasing a coffee machine through Nespresso Plus Program.
*The requirement for a total of 12 coffee orders must be completed within 24 months from the date purchasing the coffee
machin through Nespresso Plus Program.
*Each Nespresso Club member can only apply for the NESPRESSO PLUS Program once.For details of the program including terms and conditions, please click here or contact us at our toll free number 1800-019-090 everyday during 08:00 - 19:00.
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Welcome Offer Set 2025 - Original Line
Original Line
NESPRESSO Club Privileges for new members of Original Line only!
NESPRESSO Club members can enjoy benefits
when registering for new member account via website or application during 8 January 2025 - 31 December 2025.
When purchase NESPRESSO
Welcome Offer - Original All-Time Favorites Set
Get Free!
A Set of View Espresso valued 1,190 THB
Terms and Conditions
*New members who register during the specified period are entitled to use the Welcome Offer once, within the first three coffee purchase receipts only. If the entitlement is not used within the first three coffee purchase receipts, it will be considered forfeited.
*If you use the Coffee Discount from the Nespresso Plus program, you will not be eligible to receive a set of View Espresso valued 1,190 THB
For more information, please contact the NESPRESSO Club at 1800-019-090 (toll free daily from 08.00 a.m. to 07.00 p.m) or by email us to Club.Thailand@Nespresso.comDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Welcome Offer 2025 Set - Vertuo LINE
NESPRESSO Club Privileges for new members of Vertuo Line only!
NESPRESSO Club members can enjoy benefits
when registering for new member account via website or application during 8 January 2025 - 31 December 2025.
When purchase NESPRESSO
Welcome Offer - Vertuo Discovery Selection Set
Get Free!
A Set of Vertuo Mug valued 1,490 THB
Term and Condition
New members who register during the specified period are entitled to use the Welcome Offer once, within the first three coffee purchase receipts only. If the entitlement is not used within the first three coffee purchase receipts, it will be considered forfeited.
For more information, please contact the NESPRESSO Club at 1800-019-090 (toll free daily from 08.00 a.m. to 07.00 p.m) or by email us to Club.Thailand@Nespresso.comDid this answer your question?Click yes to return to the FAQ, click no to ask your question.
Recycling
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How does NESPRESSO recycle the capsules?
For many years, NESPRESSO has been supporting sustainable development initiatives by selecting the best coffees grown and harvested in sustainable farms and agricultural communities. The recycling of its capsules is a logical and key step in the company’s approach to sustainability.
NESPRESSO coffees are packaged in a capsule made of aluminium, a material that best protects the freshness of the ground coffee and can be recycled infinitely. All components of the NESPRESSO capsule are recyclable: not only the aluminium, but also the coffee grounds. These two components are separated before being processed. To be recycled, aluminium is simply re-melted. This process, which requires very little energy, results in no loss of weight or quality and can be repeated infinitely.
For more information, please visit
https://www.nespresso.com/th/en/doing-is-everything
http://www.nespresso.com/positive/th/en.
For any further information on recycling and sustainability at NESPRESSO, please log on to our Ecolaboration website: www.ecolaboration.com
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How can I recycle my capsules?
Take a Nespresso recycling bag from our Boutique and once filled, drop them off at Nespresso Boutique or Nespresso corners.
Find your nearest recycling point here.
Alternatively, you can choose to return the used capsule service in step 2 (Delivery setup) of ordering online.
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Why is there mould on my used coffee capsules?
Coffee is a natural product. When capsules have been used and are open, the wet coffee grounds will start to biodegrade, which may ultimately result in the formation of mould. The formation of mould is a natural process of decomposition, as for any organic matter.
Nespresso recommends regularly changing the recycling bag and not leaving used capsules – just like other organic kitchen waste for long period in the bag or container in the kitchen and to store bigger amount of used capsules in an outside trash-bin.
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Product Information
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WORLD EXPLORATIONS : A tasteful journey with every cup
An invitation to travel the globe through coffee, Discover WORLD EXPLORATIONS, Check out our Espresso and Lungo range inspired by a selection of coffee cultures around the globe. From mild to refined blends, this range has it all. To find out more detail, please click here.
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Nespresso Coffee for Original Line
We are currently have 5 permanent groups which you can find out individual coffee from each group by click on the group down below.
1.ISPIRAZIONE ITALIANA - A broad range of Espresso and Ristretto coffees which will transport you to Italian iconic cities with coffees inspired by the richness of Italian roasting tradition.
2.ESPRESSO - There are moments for Espresso and times you want to linger longer over your coffee. Choose from these smooth and vibrant classic espresso.
3.WORLD EXPLORATIONS -Travel the world through coffee – and discover unique and typical tastes brought to you from cities around the world.
4.MASTER ORIGINS - The distinctive aromatics of these five new coffees are not only linked to the countries of origin, but also to the specific ways of processing coffee, done by local farming communities in the countries of origin.
5.BARISTA CREATIONS - Inspired by the creativity and expertise of world’s finest baristas, these coffees are designed to make it easy for you to recreate the full spread of coffee recipes at home.
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How much do the capsules cost?
NESPRESSO have a wide range of more than 30 flavors, all made from Gourment and speciality coffee beans. Our coffees are priced between THB240-THB280 per sleeve. Each sleeve contains 10 capsules of the same blend. With this you can enjoy gourment quality coffee just only for THB24-28 per cup. LIMITED EDITIONS and SEASONAL coffees will also available for limited time and the price will vary. Discover more here.
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How much caffeine is contained in each capsule?
The caffeine content depends on the NESPRESSO coffee, and is defined by the proportion of Robusta coffee ground in the blend (Robusta containing more caffeine level than Arabica).
• For Espresso Original Line will varies from around 50 to 100 mg caffeine per cup. For example Kazaar, Diavolitto and Fortado are an exception as those contain very high in Robusta, so Kazaar and Deavolitto contain around 120-200 mg caffeine.
• The Double Espresso, Lungo, GranLungo, Mug, Alto and Carafe range varies from around 60 to 200 mg caffeine per cup depending on Robusta and higher gram of grounded coffee contain within capsule.
• The Decaffeinato range contain about 3 to 6 mg caffeine per cup.
Various scientific studies indicate that an intake of 300 to 400mg of caffeine from all sources per day for the normally healthy adult population does not cause any adverse effects on health.
Expressed in cups, it means 300-400mg of caffeine typically represents 4-5 cups of NESPRESSO ORIGINAL coffees, or 2 to 5 cups of coffees for Vertuo coffees which may vary according to blend. Most of them contain approximately 60-100mg per capsule and 3-6mg for decaffeinated ones.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 7:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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What are the LIMITED EDITIONS and SEASONAL coffees from NESPRESSO?
Every year, NESPRESSO will introduces one or more LIMITED EDITIONS to surprise our Club members with new coffee discoveries.
LIMITED EDITIONS is produced from special high quality coffee beans that are available in limited quantities. LIMITED EDITIONS is therefore only available for limited periods of time. Furthermore, NESPRESSO will also introduces SEASONAL coffee that available yearly as well. Club member can hear about our new Limited Editions and SEASONAL coffee here.
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Do the NESPRESSO capsules contain allergens?
No. None of the NESPRESSO Coffee capsules contain allergens such as gluten, lactose, or nuts. NESPRESSO Coffee capsules contain 100% coffee and are hermetically sealed in order to prevent exposure to air and moisture. Terms such as malt, milk or cocoa refer to the aromatic profile (that naturally occurs in the bean) and do not refer to physical elements within the capsule.
BARISTA CREATIONS are 100% allergen free. They are based on the VIENNA LUNGO and are enriched with natural aromas with no added sugar and preservatives.However we suggest that it would be best to consult your family doctor before consumption.
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What is the difference between an 'ESPRESSO' and a 'LUNGO' blend?
For NESPRESSO :
An ESPRESSO is a 40 ml. shot of black coffee (the small cup button).
A LUNGO is a 110 mL shot of black coffee (the large cup button).Most of our machines have 2 buttons for these menus but in some models may have one more button for RISTRETTO which is a 25 ml of black coffee or even button for Cappuccino, Latte or just hot water. You can find out more by click here.
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Can pregnant women consume coffee?
Scientific evidence indicate that moderate coffee consumption is safe for pregnant / breast feeding women (equivalent to 200-300 mg of caffein / day). If you are concerned about potential sensitivity to coffee we advice you to consult your health practitioner.
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What decaffeination process does NESPRESSO use?
The green coffee is soaked in water of around 80° C for about an hour. The caffeine dissolves into the water.
The coffee is then removed from the water and carbon is use to remove the caffeine. After that the coffee is put back into the water to dry out and reabsorb the natural coffee bean aromas. The usual grinding and roasting methods are then employed.
The removal of caffeine is, therefore, completely natural. This decaffeination process removes up to 99.9% of the caffeine from the coffee beans.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Is there any caffeine in the decaffeinated blend?
All decaffeinated product is tested and must legally contain less than 0.1% residual caffeine. Caffein content is checked in green coffee, in roasted coffee and in the finished product. Decaffeinated coffee contains max 3-6 mg of caffine per cup.
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How many calories does a NESPRESSO capsule contain?
The calorie content in an ESPRESSO cup is negligible. There are 1260 Kj (300 Kcal) in 100 grams of roasted and ground coffee. The NESPRESSO ESPRESSO capsules contain an average of 5.5 grams of coffee and LUNGO contain around 7 grams. The fact that the ground coffee is dissolved in water means that a cup of coffee contains even fewer calories. So, a 40 ml. ESPRESSO will contains around 0.6 calories and a 110 ml. LUNGO will contains around 1 calorie.
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Is COFFEE good for health?
Coffee contains many valuable ingredients that can be beneficial to health, including caffeine, minerals and antioxidants.
There is scientific evidence that 3-5 cups of coffee per day may be be beneficial to health (see www.cosic.org).
A few cups of coffee per day contribute significantly to the daily intake of antioxidants in our diet. (see www.cosic.org, www.positivelycoffee.org)Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Why does NESPRESSO use aluminum for its capsules?
No other capsule material that we have examined can protect the freshness and aromas of our coffees, while interacting with our machines in such a way as to consistently produce the high quality coffee that our consumers have come to expect. In addition, aluminum also has the unique advantage of being infinitely recyclable.
The use of aluminum also allows us to eliminate the need for any additional packaging or overwrap to protect freshness, and its lightweight provides environmental advantages from a logistics perspective providing further advantages from a sustainability perspective.
NESPRESSO capsules are totally protected from air and light to ensure freshness over time: aluminium is the only material to guarantee such optimal protection. NESPRESSO aluminium capsules are coated with a food-grade lacquer to prevent any contact between the aluminium and the ground coffee.
Aluminum is also a material that can be infinitely recycled without losing any of its properties (approximately one third of the world aluminum demand is met by recycled sources and 75% of the aluminum ever produced is still in circulation). Coffee grounds can also be reused in a number of ways. They can be used for example, as a natural fertilizer for agriculture or as an energy source for the production of electricity or domestic heating.
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Why is there an adaptor with my machine bought in Thailand?
Whilst the 2 pin is acceptable for usage in Thailand, we have provided the additional adaptor to ensure increased safety through ground connection.
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How much caffeine is there in the NESPRESSO capsules?
Various scientific studies indicate that an intake of 300 to 400mg of caffeine from all sources per day for the normally healthy adult population does not cause any adverse effects on health.
Expressed in cups, it means 300-400mg of caffeine typically represents 4-5 cups of NESPRESSO Original coffees, or 2 to 5 cups of coffees for Vertuo coffees which may vary according to blend. Most of them contain approximately 60-80mg per capsule and 3-6mg for decaffeinated ones.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Do NESPRESSO capsules have an expiration date and what happens if I use one of your capsules after the 12-month shelf life?
Our coffees have a 12-15 months shelf life from the moment they are produced. They do not have an expiry date, but a best before date. This means the quality, the aromas and the taste remain optimal for 12-15 months. The product remains safe for consumption once past this date. You can find that date printed on each sleeve.
There is no health or safety risk in consuming one of our coffee capsules past its best before date. The aluminium used in our capsules provides an impermeable barrier to light, oxygen and humidity, which perfectly protects the freshness of our coffees. After past 12-15 months, there might be a small reduction in the aroma intensity in the blends, but they are still good for consumption.
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Are you adding any additive / preservative to the coffee to make it last longer?
No additives or preservatives are added to our NESPRESSO coffees. Our capsules contain only roast & ground coffee and decaffeinated roast & ground coffee. For our flavored coffees, only natural flavorings are added to the roast & ground coffee.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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So why does my coffee suddenly have 3 months more shelf-life?
We are constantly monitoring our coffees to ensure we provide the high quality our consumers expect from NESPRESSO. Our team observed that the aromatics and characteristics were stable past 12 months, and up to 15 months. This has been validated by our internal quality and sensory experts.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Why do flavored coffees have 12 months of shelf-life?
In terms of composition, flavored coffees are more complex, their aromatic profile can be guaranteed for 12 months.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Why are you changing the Vertuo and Original Coffee shelf-life from 12 to 15 months?
We are monitoring our coffees very regularly, and noticed the aromatics and characteristics were stable past 12 months, and up to 15 months. This has been confirmed by our internal quality and sensory experts.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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So why do you have a best before date?
As a company, we guarantee the aromatic profile of our coffees for 12 or 15 months, depending on the variety. Past these 12 or 15 months, there might be a small reduction in the aroma intensity in the blends, but they are still good for consumption.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Has an external body confirmed that the shelf-life can be extended up to 15months? If not why not?
The extension of the shelf life meets all the existing requirements of the markets where Nespresso coffees are distributed. That is why our internal quality experts are able to conduct the tests and confirm the extension of the shelf-life from 12 months to 15 months.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Is it safe to consume coffee having passed the 15 months?
Yes, it is safe to drink the coffee, even after 15 months. The only change you might notice after 15 months may be a small reduction in the aroma intensity in the blends, but the coffee is still good for consumption.
For more information please call toll-free number 1800-019-090 everyday between 08:00 a.m. to 07:00 p.m. or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Does NESPRESSO offer tea or hot chocolate capsules?
NESPRESSO foremost priority is sourcing the highest quality coffee beans and providing exquisitely unique espresso blends to our Club members worldwide. At this time, we do not have any plans to add tea or hot chocolate related capsules to our selection. However we do offer LIMITED EDITIONS and SEASONAL coffees each year. Discover more, please click here.
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Product Issue
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There is a change in the coffee taste of my capsules.
To maintain the optimum temperature, flow and quality of your coffee, descale your machine regularly; you are advised to descale your machine after every 600 capsules or at least once a year. The NESPRESSO Club recommend to use NESPRESSO descaling kit that has been especially designed for the NESPRESSO system and its components.
Kindly contact the NESPRESSO Club at 1800-019-090 (toll-free everyday from 08.00 a.m. to 07.00 p.m)Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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My Vertuo NEXT is not pairing with Bluetooth correctly. What should I do?
Get support, please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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My Vertuo NEXT is not staying connected to my Wi-Fi network. What should I do?
Get support, please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Aeroccino - Cannot turn on
If the Aeroccino does not switch on, first of all try a different socket. Ensure that the Aeroccino is placed on the base correctly before pressing the ON button. Be aware that the machine device will not respond when it is cooling down.
Aeroccino might be overheated. Please fill it up with cold water or icecubes and wait for 30 minutes.
If you require further support for your Aeroccino, or any other machine related matters (including warranty claims), please contact theNESPRESSO Club directly via our toll free number 1800-019-090 or email from our website. A trained Coffee Specialist will be happy to assist you.
- Using the Aeroccino again immediately after first use: The Aeroccino has a safety thermostat that stops the spinning and heating of milk if the temperature is too high. This is to prevent it from burning out. It must be rinsed with cold water, cleaned and allowed to cool before using again.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
Others
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Return and Refund Policy
Online and Customer Service Purchases: Products can be returned within 7 days from the date of receipt, provided they are in their original condition with all labels intact. To initiate a return, please contact us at 1800-019-090. After we successfully received your return parcel, we shall proceed to refund within 15 days of reception.
Boutique Purchases: All products sold at our boutiques are non-exchangeable and non-refundable. However, we may, at our discretion, accept returns or exchanges within 7 days from the purchase date if the products were damaged before purchase. Returns for boutique purchases must be made at the boutique where the purchase was made.
Consumables: For food safety reasons, consumable items (e.g., coffee) cannot be returned or exchanged for any purchases.
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There are other distributors of NESPRESSO (online, boutiques), who are they? Are they NESPRESSO official distributors?
The official NESPRESSO channels are
1. Our website at www.nespresso.com (please select Thailand as country of preference)
2. Our NESPRESSO mobile applications on both iOS and Android
3. Phone ordering via our toll-free hotline at 1800-019-090 (Our Coffee Specialists are available everyday from 08.00am to 07.00pm)You can also buy NESPRESSO machines in
1. Department stores (Central and Zen)
2, Electronic chains (Power Buy, Home Pro and Power Mall)
3. Marketplace (Shopee Nespresso Offical Store and Lazada Nespresso Offical Store)
Any other locations or website are NOT NESPRESSO official channels. We do not have distributors in Thailand as we would like to have a direct relationship with our customers and engage you through our NESPRESSO Club.
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I have questions that not listed here. What should I do?
For more information please call toll-free number 1800-019-090 everyday between 08:00am to 07:00pm or visit our website here or email us at Club.Thailand@Nespresso.com or contact us via LINE official account @NespressoTH
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Enjoy the variety of coffee recipes at home by Nespresso
You can enjoy the variety of recipes by Nespresso here.
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Can I bring my NESPRESSO machine abroad?
The NESPRESSO machine range is specifically designed to meet precise power regulations for each geographical region. The machines sold for Thailand operate on 220-240V. When using machine with these specifications in another country, or vise versa, there is no guarantee that it will operate properly. Machines can be irreparably damaged when used in foreign countries if the voltage is different.
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Do non-Nespresso/generic machines use Nespresso capsules?
Nespresso does not comment on non-Nespresso products. For information on this product you will need to contact the machine manufacturer directly.
Original Nespresso capsules are specifically designed to optimise the extraction quality of the Nespresso machines and to guarantee the ultimate Nespresso coffee quality. The combination of the original Nespresso capsule and the genuine Nespresso machine guarantees you the pleasure of an unctuous coffee, rich in aromas and with a dense, rich crema, cup after cup. Only the interaction between the original Nespresso capsule and the genuine Nespresso machine can guarantee the Nespresso in-cup quality.If you wish to purchase Nespresso Coffee capsules for your compatable non-Nespresso/generic machine, please first register as a member of the Nespresso Club. You are welcome to register as a new member and order via our website, with a Coffee Specialist on our toll free number.
We strive to provide the highest quality coffee products, combined with an excellent service support for every customer.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
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Can I use non-NESPRESSO/compatible caspules in my NESPRESSO machine?
The original NESPRESSO capsules and the genuine NESPRESSO machines were designed to work together as a single system to deliver the perfect cup of coffee time after time. Only the interaction of our genuine Coffee capsules and the genuine NESPRESSO machine’s brewing unit can guarantee the in-cup quality that NESPRESSO is known for.
While we cannot comment on non-NESPRESSO products as a matter of policy, allow us to say that the NESPRESSO aluminium capsule and the extraction through the NESPRESSO machine brewing unit assures the pressure, water temperature and quantity needed to consistently create the perfect cup, time after time.Did this answer your question?Click yes to return to the FAQ, click no to ask your question.
If your question is not listed please click here to contact us by phone or email.